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In The Texas Panhandle

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BBB Accredited Business since 03/17/2011

Mitchell Landscaping

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(806) 570-3354View Additional Phone Numbers7801 Star Burst Ln, CanyonTX 79015-5988

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BBB Accreditation

A BBB Accredited Business since 03/17/2011

BBB has determined that Mitchell Landscaping meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Mitchell Landscaping's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)BBB Closure Definitions
08/05/2013Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint: Continual grass/weed problem after completion of work. Contractor says it is normal.
Mitchell performed rock landscape. Work is fine,but continually have weed/grass coming up through the mesh block. I have spend $125 within first month of work to try and stop this. Contrator says this is normal and will help if I am will to pay extra. The initial cost for all of this was $10000, which is pretty high. I also would have appied a double layer of weed/grass block prior to applying the rock.

Business' Initial Response
Contact Name and Title: **************/Owner
Contact Phone: ********************
Contact Email: ****************************
Mitchell Landscaping was hired to install a xierscape bed for *********. A good landscaper weed barrier (GCI 500 series landscaper's choice) was installed to help control weeds before installing the rock. This is a 32 ml thick weed barrier. A double layer of weed barrier is not needed and can cause problems with plants installed in a xierscape bed, due to air flow to the roots through the weed barrier.
Mitchell Landscaping was not hired to maintain the rock bed after installation. We were only hired to install the bed and we did this using the best landscape products available to us. The weed ********* is having problems with is Bermuda grass. This is a very tough grass to control. It can grow very deep, can come back from any small part of a root, and can even grow through asphalt and in crack in concrete. The best way to control it is to spray it with herbicide. The Bermuda grass at ********* was growing through the weed barrier in a few places and along the edge where the weed barrier meets the concrete. It was doing this because it was trying to find sunlight to survive. We offered to spray the Bermuda grass for ********* for a fee, but he refused because he didn't consider it a maintenance issue.
The price for this portion of the job was $7200. ********* was given an estimate before starting the work and said he was pleased with the job when completed and asked for more work to be done.

Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

Industry Comparison| Chart

Landscape Contractors, Irrigation Consultants, Tree Service, Lawn Maintenance

Additional Information

top
BBB file opened: 05/28/2010Business started: 06/01/2006
Licensing

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Agriculture Department
1400 Independence Ave., S.W.
Washington, DC20250
(202) 447-8998
http://www.usda.gov

BBB records show a license number of 0017393 for this company, issued by Agriculture Department. Their web address is http://www.usda.gov.

Type: Texas Department of Agriculture

BBB records show a license number of 0489099 for this company, issued by Agriculture Department. Their web address is http://www.usda.gov.

Type: Texas Department of Agriculture

Type of Entity

Corporation

Incorporated: June 2010, TX

Contact Information
Principal: David Mitchell (President)
Number of Employees

13

Business Category

Landscape Contractors, Irrigation Consultants, Tree Service, Lawn Maintenance

Alternate Business Names
D.L. Mitchell Landscaping, Inc
BBB Program Participation
Mitchell Landscaping participates in the BBB Identification Program and has agreed to use special procedures including arbitration, if necessary, to resolve disputes.

Map & Directions

Map & Directions

Address for Mitchell Landscaping

7801 Star Burst Ln

Canyon, TX 79015-5988

To | From

LocationsX

2 Locations

  • 7801 Star Burst Ln 

    Canyon, TX 79015-5988(806) 499-3833

  • PO Box 978 

    Canyon, TX 79015-0978

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in The Texas Panhandle. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Mitchell Landscaping is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (806) 499-3833
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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips for Landscape Contractors

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