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In The Texas Panhandle

BBB Business Review

BBB Accredited Business since 12/13/2006

Shemen Dental Group, LLP

Phone: (806) 358-2472Fax: (806) 358-68159 Care Cir, AmarilloTX 79124-2105

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BBB Accreditation

A BBB Accredited Business since 12/13/2006

BBB has determined that Shemen Dental Group, LLP meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Shemen Dental Group, LLP's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Advertising / Sales Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)BBB Closure Definitions
06/20/2013Billing / Collection Issues | Read Complaint Details
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Additional Notes

Complaint Category: None of the Above - Credit, Billing or Collection Complaint Issue

Complaint: My husband Daniel was given an extra service without his knowledge or consent.
I have group dental insurance through my employer, *********************, and my husband is on my plan. As part of the plan, we are each allotted two free, non-deductible, maintenance-related teeth cleanings annually. My husband scheduled his appointment as such. When he went into the office he received what he believed to be a regular teeth cleaning. We later received a statement from BCBS informing us that we would owe a $56 deductible on the teeth cleaning. The hygienist had apparently coded it incorrectly.

When we contacted Shemen to correct the error, we were informed that the cleaning had apparently been "upgraded" without our knowledge or any notification to the one indicated on the BCBS statement, which required the deductible to be paid. We are unclear why the hygienist would feel the need to provide a different service than the one requested, and why, even if it was necessary, she did so without informing her patient or obtaining any consent from him. We are now stuck paying the deductible we wouldn't have otherwise needed throughout the year for services which should have been free under the dental insurance plan we pay the premiums for monthly.

Business' Initial Response
We will refund the $56.20 as a courtesy, per the patient's wife's request. We will not re-file the insurance claim for the "service expected" as Mrs. ****** requested, because that would be insurance fraud. We have already filed and received payment for the procedure that was completed. The service was coded correctly, and was what the hygienist deemed to be the appropriate procedure, based on the patient's periodontal condition and history. We regret that there was a misunderstanding about the procedure that was performed.

We will do our very best to accommodate Mrs. ******'s request that she and her husband be scheduled with *********** for all future appointments. If, in the future, Mr. or Mrs. ****** refuses a recommended treatment in favor of one that is covered 100% by insurance, this will be noted in the patient's chart with his/her signature so there is no confusion.

Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.

Industry Comparison| Chart

Dentists

Additional Information

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BBB file opened: 06/08/2006Business started: 09/01/2003
Licensing

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB records show a license number of 0015531 for this company. The expiration date of this license is 04/30/2015.

Type: State Board of Dental Examiners

Check License Status: https://licensing.hpc.state.tx.us/datamart/detailsTXHPC.do?anchor=68e9462.0.3

Please note that governmental licensing information may not be current.

BBB records show a license number of 0021995 for this company. The expiration date of this license is 03/31/2015.

Type: State Board of Dental Examiners

Check License Status: https://licensing.hpc.state.tx.us/datamart/detailsTXHPC.do?anchor=68fc225.0.2

Please note that governmental licensing information may not be current.

Type of Entity

Partnership

Contact Information
Principal: Dr. C. Edward Sauer Jr. (DDS/ Partner)Customer Contact: Ms. Katy Taylor (Administrator)Mr. Ryan K. Brewster (DDS Partner) Donna Mills
Number of Employees

14

Business Category

Dentists

Map & Directions

Map & Directions

Address for Shemen Dental Group, LLP

9 Care Cir

Amarillo, TX 79124-2105

To | From

LocationsX

1 Locations

  • 9 Care Cir 

    Amarillo, TX 79124-2105(806) 358-2472

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in The Texas Panhandle. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Shemen Dental Group, LLP is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips for Dentists

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