BBB Business Review

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BBB Accredited Business since 07/13/2004

Happy State Bank & Trust Company (Headquarters)

Find a Location

(806) 354-2265View Additional Phone Numbers3423 S Soncy Rd, AmarilloTX 79119-6400View Additional Email AddressesView Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since 07/13/2004

BBB has determined that Happy State Bank & Trust Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Happy State Bank & Trust Company's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

3 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Delivery Issues1
Problems with Product / Service1
Billing / Collection Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Happy State Bank & Trust Company

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

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BBB file opened: 11/24/1997Business started: 06/01/1908
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Type of Entity

Corporation

Incorporated: June 1908, TX

Contact Information
Principal: Mr. J. Pat Hickman (Chairman & CEO)Customer Contact: Kim Mullane (Exec. Asst.)Mr. Kerry Adair (Executive Vice President)Ms. Heather Adams (Trust Officer-Investor)Mr. Mike Amos (President Borger)Ms. Monica Aragon (Mortgage Loan Officer)Ms. Kay Ashmore (VP - Operations)Ms. Amy Attebury (Administration Assistant)Ms. Trish Baker (Assistant Vice President)Ms. Ronda Bartlett (President - Canadian Branch)Ms. Debora Bell (Bank Officer - Operation)Mr. Michael Blankenship (Bank Officer - Credit Analyst)Mr. Lynn Boozer (Vice President - Operations)Mr. Paul Boston (Senior VP)Mr. Steve Bowen (President Soncy)Ms. Traci Boyd (New Business Manager)Ms. Micki A. Boyle (Executive Assistant)Mr. Greg Brown (VP - Investment)Mr. Jon Burnett (Vice President)Ms. Alvia Calvert (President Dumas Office)Ms. Melinda Cardwell (VP, Loan Administrator) Misde Carter (Assistant VP)Ms. Teresa Chastain (VP - Loan Officer)Ms. Leslie Chisholm (VP - Operations)Mr. Tony Clayton (IT Officer)Mr. Rusty Conway (Sr. VP)Ms. Rhonda Cox (AVP)Mr. Doak Crabtree (President Stratford Office)Mr. Randy Crawford (Facilites Director)Mr. Ian Currie (Controller)Ms. Jennifer Currie (AVP- Mgr)Ms. Melissa Curtis (Bank Officer - Loan Review)Ms. Marianne Curtis (VP - Loan Officer)Mr. Kent David (VP - Loan Officer)Mr. Clint Davis (President)Ms. Debbie Davis (AVP)Mr. Terry Dickerson (VP- Loan Officer)Ms. Donna Donnell (Mortgage Loan Officer)Mr. Ryan Evans (VP - Loan Officer)Ms. Vicki Flynn (AVP)Ms. Kelly R. Forehand (Sr. VP & Sr. Trust Off.)Ms. Courtney Frazier (AVP)Ms. Terri Fry (Bank Officer - Operations)Ms. Beverly Gaines (Sr. VP & Investment Off.)Mr. Kurt R. Gehring (Senior VP)Mr. Ronald Gilbert (VP - Defaults)Ms. Ross A. Glenn (Special Assets)Mr. Cecil Glovier (Sr. VP)Ms. Stacey Grall (VP - Loan Officer)Ms. Debbie Gray (Sr. VP & Cashier)Ms. Valerie Guzman (AVP)Ms. Buffy Haden (VP & Trust Officer)Mr. Duane Hall (IT Officer - Network)Mr. Mark Hanbury (AVP)Ms. Christy Heuston (AVP)Mr. Gary Hinders (Executive VP)Mr. Jo Hinds (BSAOfficer)Ms. Cheryl Hohertz (Bank Officer - Lending)Mr. Bret Holloway (VP)Ms. Brenda Homer (AVP)Mr. Greg Houlette (Senior Vice President)Mr. David Hutson (President)Mr. Jeff Irwin (AVP)Mr. Jason James (Sr. VP/ Technology)Mr. John Johnson (President, GST)Mr. Josh Knighton (IT Officer)Ms. Kay Kuhn (Senior VP)Ms. Jennifer Lang (SVP)Mr. Bill Latimer (Bank Officer)Ms. Daisy Leal (Trust Officer - Investor) Gail Leathers (VP - Loan)Mr. Scott Martin (VP - Loan Officer)Mr. Robert Martin (Bank Officer - Credit Analyst)Ms. Kim Mauldin (VP)Mr. Marty McClish (Trust Officer)Mr. Willis McCutcheon (President, Plainview)Ms. Lacie McDowell (VP - E86 Cash Management) Kathy McKaskle (VP- Trust Officer Adm)Mr. Mark McKay (President Dalhart) Renee Mcneely (VP- Human Resource Mgr) Kristin Mendez (Mortgage Loan Officer)Mr. Ryan Monroe (President, Pampa)Ms. Dianne Monroe (Loan Operations)Mr. Randy Morris (Vice President Operations)Ms. Brandy Murillo (AVP)Mr. Mark Murray (IT Officer)Mr. David B. Norris (Executive Vice President) Leslie Otwell (VP - Loan Officer)Ms. Wanda Perdue (VP - Compliance) Chris Powell (Asst. VP)Ms. Debra Pritchett (New Business QC - Investor) Connie Ratliff (Sr. VP) Anita Ray (VP - Loan)Ms. Sandy Rayburn (VP - Accounting)Mr. Jason Reep (AVP) Rick Reinart (EVP) Judy Riske (VP - Teller)Mrs. Cari Roach (VP & Marketing Director)Mr. Ricky Rodriguez (Bank Officer - Cash)Mr. David Schnierle (Data Integrity Officer)Ms. Trisha Schoonover (President)Ms. Staci Scott (Bank - Lending)Mr. Steven Seabourn (SVP - Loan)Ms. Jolita Sells (CSR)Mr. Brady Shadid (President - Panhandle)Ms. Judy K. Shipman (President)Mr. Mike Sluder (VP - Commercial)Ms. Tanya Sluder (Community Involvement)Mr. Matthew Smith (Bank Officer - Internet) Stacie Smith (Bank Officer - Training)Ms. Sheila Stacey (Trust Officer - Foreign)Mr. Donald Taylor (President - Hereford)Ms. Christy Thomason (Bank Officer) Dewain Trayler (Sr. VP - Loan) Chancy Via (VP- Training Director) Erin Viermann (VP- Credit) Rosalinda Villalon (VP & Compliance)Ms. Missy Villarreal (SVP/Sr. Mortgage Lending)Ms. Jess Wall (Vp - Commercial)Ms. Nancy Ward (VP & Trust Officer)Ms. Miranda Watson (AVP)Mr. Shane Watson (AVP)Mr. Gary L. Wells (President)Ms. Kay West (Vice President) Jackie Whatley (Bank Officer - Lending)Mr. Corey White (Technology Officer) Mandi Willis (Bank Officer - Operations)Mr. Joe Wilson (VP - Mortgage)Mr. Jeff Worley (VP - Operations)
Number of Employees

425

Business Category

Banks, Mortgage Brokers, Trust Companies

Alternate Business Names
Sun Bank - Dumas, Sun Bank - Panhandle, Sun Bank - Sunray, Happy State Bank, Happy Bancshares, Inc., GoldStar Trust Company
BBB Program Participation
This company has agreed to use special procedures including arbitration, if necessary, to resolve disputes through their participation in the following programs: BBB Identification, BBBOnLine.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.