BBB Accredited Business since 01/13/2004
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A BBB Accredited Business since 01/13/2004
BBB has determined that FirstBank Southwest meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised FirstBank Southwest's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product / Service||1|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||1|
Type of Entity
Incorporated: June 1907, TX
Contact InformationPrincipal: Mr. Donald Smith Ellis (President & CEO) Deborah Cowan (Executive Vice President)Mr. Dennis Falk (Amarillo President / Chie)Mr. Kevin Kuehler (SVP/Retail MGR)Mr. Will C. Miller (Executive Vice President) Neal Stanfield (Wealth Management Department)Ms. Terri Vinson (Vice President) Jerry Williams (Chief Financial Officer)
Number of Employees
BBB Program ParticipationFirstBank Southwest participates in the BBB Identification Program and has agreed to use special procedures including arbitration, if necessary, to resolve disputes.
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