BBB Business Review

BBB Accredited Business since 08/12/2015

Whiteface Ford, LLC

Phone: (806) 364-1919Fax: (806) 364-1913550 N 25 Mile Ave, HerefordTX 79045-3004View Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since 08/12/2015

BBB has determined that Whiteface Ford, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Whiteface Ford, LLC's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Whiteface Ford, LLC

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by Resolution

Complaint Resolution Log (1)
04/15/2014Problems with Product / Service | Read Complaint Details

My truck has been in the service dept for over 3 wks worked fine when I took it in now it wont run they are guessing whats wrong with it
My truck was taken in more than 3 weeks ago in fine condition I drove it there perfectly fine they told me it was a solenoid and it would cost me about $200 to fix so they replaced it and called me to say the guides on the timing chain broke they replaced them and called to say the tensioners were bad they replaced them then they called and said a $300 part was bad and they replaced it I called 3 days ago and they said they no longer know whats wrong with it because it wont run anymore I am beyond frustrated because my truck ran perfectly fine upon arrival now the "mechanics" dont even know what to do and they asked me if I want to keep on going with fixing it to which I replied it was their responsibility to fix it because they messed it up so now I am over $600 into repairing the truck and they are guessing and everytime they say I'm sure its that or im sure its this and it ends up not working for a big dealership it is not only disappointing its embarrassing that they dont know what they are doing.

Desired Settlement
I want them to fix it I'm already over $600 in repair when they said it would be $200 its not my responsibility they have left my truck in the condition its in their diagnostic machine was almost $100 to use and they should of known what was wrong with it

Business Response
Contact Name and Title: ***** ******* General Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: ********
Mrs *********' vehicle has been properly diagnosed as needing a cylinder head. There were other items that this caused to need attention. I have decided to comp her whole bill due to the lack of efficiency on our part. She will be taken care of by the end of the week pending the arrival of said part needed.

Industry Comparison| Chart

Auto Dealers - New Cars

Additional Information

BBB file opened: 05/08/2006Business started: 06/01/2002
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB records show a license number of P46627 for this company.

Type: Texas Dept. of Transportation

Type of Entity

Limited Liability Corporation

Business Management
Paul Jackson (Gen Manager)
Contact Information
Principal: Mr. Johnny Trotter (Owner)Ms Charlotte Hill (Office Manager)Mr. Eddie Trotter (General Manger)
Number of Employees


Business Category

Auto Dealers - New Cars

Alternate Business Names
Texas Auto Investors, LLC
BBB Program Participation
Whiteface Ford, LLC participates in the BBBOnLine Program and has agreed to use special procedures including arbitration, if necessary, to resolve disputes.

Map & Directions

Map & Directions

Address for Whiteface Ford, LLC

550 N 25 Mile Ave

Hereford, TX 79045-3004

To | From


1 Locations

  • 550 N 25 Mile Ave 

    Hereford, TX 79045-3004(806) 364-1919
    Fax: (806) 364-1913

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in The Texas Panhandle. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Whiteface Ford, LLC is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


Additional Web Addresses


BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


Industry Tips for Auto Dealers - New Cars


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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.