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In The Texas Panhandle

BBB Business Review

BBB Accredited Business since 01/11/2005

Moss Body Shop, Inc.

Phone: (806) 355-9208Fax: (806) 355-13933000 SW 26th Ave, AmarilloTX 79109-3104

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BBB Accreditation

A BBB Accredited Business since 01/11/2005

BBB has determined that Moss Body Shop, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Moss Body Shop, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)BBB Closure Definitions
03/01/2013Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: None of the Above - Customer Service Complaint Issue

Complaint: Small amount of money stolen, but what upset me was the retort when i told someone about the invasion of privacy and theft.Told me i was a liar.......
Went to pick up my car from this "reputable" shop,get there my car has been rifled though. The center console had money missing. Glove box open and papers shuffled. I report this to the gentleman who showed me to my car, and was told that could not have happened no chance ...I told him he needed to check his security cameras,and see who did it, i was told i was lying..... If i have any personal identity theft i will be getting a lawyer as i do not appreciate my personal info available to any employee who decides to go though my car and ins paperwork.. to end my visit perfectly i went to start my car and someone had killed a 6 month old red top battery, was so furious by now i didn't want to ask them for a jump so i went across the street to enterprise rental who i had a rental from explained to them what was going on. they lent me some jumper cables i walked back over got my wife to steer as i pushed the car back to be able to jump it, i could see employees just watching doing nothing, but to busy watching to even offer to help. If you decide to use this company all i can say is someone tried to warn you.

Business' Initial Response

I understand having an automobile accident can be a very upsetting experience, and I apologize for this unfortunate circumstance. Please know I take great pride in not only our work, but customer service and satisfaction as well. I take customer complaints very seriously, and I apologize for the way you felt like you were treated by my employees. While theft has never been an issue I am certainly not denying the possibility. I know the money was not the issue, but I am sending this check as a token of good will. It means a great deal to me that you chose Moss Body Shop for your repair needs, and I hope to regain your trust so we may also serve you in the future. Again, please accept my sincerest apologies.


President
Moss Body Shop, Inc.

Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

Industry Comparison| Chart

Auto Body Repair & Painting

Additional Information

top
BBB file opened: 09/01/1995Business started: 06/01/1975
Type of Entity

Corporation

Incorporated: January 1990, TX

Contact Information
Principal: Mr. Don Moss (President)
Number of Employees

35

Business Category

Auto Body Repair & Painting

BBB Program Participation
Moss Body Shop, Inc. participates in the BBB Identification Program and has agreed to use special procedures including arbitration, if necessary, to resolve disputes.
Industry Tips
The Hail Season is Here

Map & Directions

Map & Directions

Address for Moss Body Shop, Inc.

3000 SW 26th Ave

Amarillo, TX 79109-3104

To | From

LocationsX

1 Locations

  • 3000 SW 26th Ave 

    Amarillo, TX 79109-3104(806) 355-9208

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in The Texas Panhandle. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Moss Body Shop, Inc. is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips for Auto Body Repair & Painting

The Hail Season is Here
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BBB reports on known significant government actions involving business' marketplace conduct.

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