St. Louis, Mo., May 19, 2014 – Even in the best circumstances, moving can be among the most stressful events in anyone’s life. Better Business Bureau can help consumers reduce stress by helping them find trusted movers and by providing tips to reduce the chance of errors or foreseeable problems.
BBBs nationwide fielded more than 1.7 million requests for BBB Business Reviews from consumers looking for movers last year; more than 9,300 complaints about American movers were registered with BBB. St. Louis BBB received more than 22,105 inquiries about movers in Eastern Missouri and Southern Illinois and took more than 200 complaints from consumers.
Common complaints included damaged or missing items, bills that were higher than estimates, late deliveries and in some cases, goods being held hostage for additional payments.
“Moving can be difficult even in the best of times,” said Michelle L. Corey, BBB president and CEO. “But if you check movers out with BBB, contact their references and understand your contract with the moving company, there should be few, if any, surprises.”
BBB’s website has BBB Business Reviews on more than 17,000 companies that provide moving or related services. The reviews list any customer complaints registered against the companies and how they were resolved, as well as helpful information, such as the mover’s website and contact information.
An interstate household mover should be licensed with the Federal Motor Carrier Safety Administration (www.protectyourmove.gov). Movers who operate within a single state are regulated by that state’s government. In Missouri, check with the Transportation Department. In Illinois, complaints can be filed with the attorney general’s office
Some “red flags” to watch for when hiring movers include:
BBB offers consumers the following tips on hiring a mover:
Contacts (News Media Only): Michelle L. Corey, President and CEO, (314) 645-0606, firstname.lastname@example.org; Chris Thetford, Vice President-Communications, (314) 584-6743 or (314) 681-4719 (cell), email@example.com
BBB is a nonprofit, business-supported organization that sets and upholds high standards for fair and honest business behavior. All BBB services to consumers are free of charge. BBB provides objective advice, free BBB Business Profiles on more than 5.3 million businesses, 11,000 Charity Reviews, dispute resolution services, alerts and educational information on topics affecting marketplace trust. Please visit www.bbb.org for more information.