St. Louis, Mo., May 30, 2014– Better Business Bureau (BBB) has revoked BBB Accreditation of Dutchtown Heating & Cooling of St. Louis for a violation of BBB’s Accreditation Agreement. BBB’s Executive Committee took these actions on May 27, 2014, upon recommendation of its Standards and Compliance Committee.
BBB notified Dutchtown Heating & Cooling on several occasions between March 4 and April 30, 2014, of an arbitrator’s decision on a complaint by a consumer. The company failed to abide by the decision.
BBB Accredited Businesses are required to respond to customer complaints and BBB inquiries, to make a good faith effort to resolve complaints and to honor arbitration decisions. Failure to do so is considered prejudicial to the best interests of BBB and private enterprise.
Expulsion from accreditation status is unfortunate. However, BBB takes enforcement of its standards very seriously. Applicants for BBB Accreditation also must meet BBB standards. They can be denied accreditation if they fail to comply.
BBB Standards of Accreditation are designed to offer consumers confidence before they make purchasing decisions. Consumers are urged to contact BBB at 314-645-3300 or www.bbb.org, for a BBB Business Review before doing business with any company or charity.
Contacts (News Media Only): Michelle L. Corey, President and CEO, (314) 645-0606, firstname.lastname@example.org; Chris Thetford, Vice President-Communications, (314) 584-6743 or (314) 681-4719 (cell), email@example.com
BBB is a nonprofit, business-supported organization that sets and upholds high standards for fair and honest business behavior. All BBB services to consumers are free of charge. BBB provides objective advice, free BBB Business Reviews on more than 4 million businesses, 11,000 Charity Reviews, dispute resolution services, alerts and educational information on topics affecting marketplace trust. Please visit www.bbb.org for more information.