BBB Expels Dutchtown Heating And Cooling For Accreditation Violation

BBB has revoked BBB Accreditation of Dutchtown Heating & Cooling for violating BBB's Accreditation agreement.
May 30, 2014

BBB accreditation revokedSt. Louis, Mo., May 30, 2014Better Business Bureau (BBB) has revoked BBB Accreditation of Dutchtown Heating & Cooling of St. Louis for a violation of BBB’s Accreditation Agreement. BBB’s Executive Committee took these actions on May 27, 2014, upon recommendation of its Standards and Compliance Committee.

BBB notified Dutchtown Heating & Cooling on several occasions between March 4 and April 30, 2014, of an arbitrator’s decision on a complaint by a consumer. The company failed to abide by the decision.

BBB Accredited Businesses are required to respond to customer complaints and BBB inquiries, to make a good faith effort to resolve complaints and to honor arbitration decisions. Failure to do so is considered prejudicial to the best interests of BBB and private enterprise.  

Expulsion from accreditation status is unfortunate. However, BBB takes enforcement of its standards very seriously. Applicants for BBB Accreditation also must meet BBB standards. They can be denied accreditation if they fail to comply.

BBB Standards of Accreditation are designed to offer consumers confidence before they make purchasing decisions. Consumers are urged to contact BBB at 314-645-3300 or, for a BBB Business Review before doing business with any company or charity.

Contacts (News Media Only): Michelle L. Corey, President and CEO, (314) 645-0606,; Chris Thetford, Vice President-Communications, (314) 584-6743 or (314) 681-4719 (cell),

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