BBB Expels Credible Exteriors, Mike's Custom Retaining Walls And Landscaping For Accreditation Violations

BBB revoked the accreditation of Credible Exteriors and Mike's Customer Retaining Walls & Landscaping after they failed to make good-faith efforts to resolve complaints.
May 01, 2014

BBB Accreditation RevokedSt. Louis, Mo., May 1, 2014Better Business Bureau (BBB) has revoked BBB Accreditation of Credible Exteriors LLC of Belleville, Illinois, and Mike’s Custom Retaining Walls & Landscaping of St. Jacob, Illinois, for violations of BBB’s Accreditation Agreement. BBB’s Executive Committee took these actions on April 29, 2014, at the recommendation of its Standards and Compliance Committee.

BBB notified Credible Exteriors LLC on numerous occasions between Nov. 7, 2013 and March 19, 2014, regarding a customer complaint on delays in making repairs. The company failed to make a good faith effort to resolve the complaint.

BBB notified Mike’s Custom Retaining Walls & Landscaping on numerous occasions between June 27, 2013, and March 19, 2014, regarding a customer complaint about unsatisfactory workmanship. The company failed to make a good faith effort to resolve the complaint.

BBB Accredited Businesses are required to respond to customer complaints and BBB inquiries, to make a good faith effort to resolve complaints and to honor arbitration decisions. Failure to do so is considered prejudicial to the best interests of BBB and private enterprise.

Expulsion from accreditation status is unfortunate. However, BBB takes enforcement of its standards very seriously. Applicants for BBB Accreditation also must meet BBB standards. They can be denied accreditation if they fail to comply.

BBB Standards of Accreditation are designed to offer consumers confidence before they make purchasing decisions. Consumers are urged to contact BBB at 314-645-3300 or, for a BBB Business Review before doing business with any company or charity.

Contacts (News Media Only): Michelle L. Corey, President and CEO, (314) 645-0606,; Chris Thetford, Vice President-Communications, (314) 584-6743 or (314) 681-4719 (cell),

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