Customers Say Lee’s Hauling and Resale Fails To Deliver On Promises
Lee's Hauling and Resale has drawn many complaints from consumers who did not receive their merchandise after many attempts to collect it.
April 21, 2014

Lee's Hauling and Resale StorefrontSt. Louis, Mo. – Better Business Bureau (BBB) is advising consumers to be extremely cautious when ordering furniture or appliances from Lee’s Hauling & Resale after several customers said they did not receive their merchandise.

Other customers said the St. Louis, Mo., business delivered the wrong items, refused to honor store credit or delivered merchandise weeks later than promised.

A couple from Florissant won a $1,700 court judgment against the business and owner Lee James in December after waiting more than 18 months for living room furniture and two bedroom sets. Nearly five months after the judgment, they say they have been unable to collect any of the money and still have not received their furniture.

Lee’s Hauling & Resale has an “F” rating with BBB, the lowest possible. The company did not respond to several BBB complaints, and has not responded to other inquiries from BBB.

Michelle Corey, BBB president and CEO, said the business has a legal and ethical responsibility to live up to its agreements with customers. “Many of these complaints are coming from consumers with little extra income, people who can ill afford to just throw money away. When you buy something, you should receive it in a timely manner. It’s just that simple.”

Lee’s Hauling & Resale also has used the names Lee’s Hauling & More, Lee’s Furniture and Affordable Furniture. It has a store location at 6104 Page Blvd., and sells both new and used furniture.

A customer told BBB she paid $300 cash for a washer and dryer from the business on March 10. When the company failed on several occasions to deliver the items, the woman went to the store and asked for a refund. She said the owner initially refused to give her money back, but then agreed to a refund – but told her it would take 30 days. The woman called her dealings with the firm “a horrible experience.”

Another St. Louis consumer said she ordered a dining room set from Lee’s through a catalog, paying $400 in advance. When the order did not arrive when promised, and she was unable to reach the company by phone, she went to the office to ask about her order. She said a company representative directed her to a set on the floor that was “nothing like the one I ordered.” She was offered the set plus $100 in store credit, but refused. “I don’t know what happened,” she said.

A couple from Normandy said they paid $100 for a sectional couch in 2013, but noticed that it had a large tear in the fabric before taking it from the store.  They said the store offered them $100 in store credit that they used to buy two bedroom dressers, only to learn later that the dressers had been sold to another customer. They then used the credit to buy a washer and dryer set, but that merchandise has not been delivered. “We don’t have anything,” the woman said.

BBB has made numerous attempts to contact representatives of the business, without success.

BBB has this advice for consumers ordering from a furniture or appliance business:

  • Research the business carefully before making a purchase.  Talk to friends and family members. Check out the company’s BBB Business Review at www.bbb.org or by calling 314-645-3300.
  • Get a written delivery agreement that states when your merchandise will be delivered and what recourse you have if you do not receive it. Make a note of any warranties.
  • If you are purchasing a used appliance or used furniture from a showroom, inspect it carefully before making any payments.
  • Pay with a credit card whenever possible in case you need to challenge the charge later.
  • If you are buying an appliance, ask a salesperson or store manager whether it had been tested before it was placed on the floor.

 

Media Contact: Michelle L. Corey, President and CEO, (314) 645-0606, mcorey@stlouisbbb.org

Chris Thetford, Vice President-Communications, (314) 584-6743 or (314) 681-4719 (cell), communications@stlouisbbb.org

Bill Smith, Investigator, (314) 584-6727, tpc1@stlouisbbb.org

About BBB

BBB is a nonprofit, business-supported organization that sets and upholds high standards for fair and honest business behavior. All BBB services to consumers are free of charge. BBB provides objective advice, free BBB Business Reviews on more than 4.7 million businesses, 11,000 Charity Reviews, dispute resolution services, alerts and educational information on topics affecting marketplace trust.  Please visit www.bbb.org for more information.