BBB's 7 tips on hiring a contractor
St. Louis, Mo., April 3, 2014 – With strong storms sweeping across the Midwest and causing heavy damage in some areas, Better Business Bureau (BBB) warns consumers to be on the lookout for unlicensed or storm-chasing contractors seeking to cash in on the damage.
Fly-by-night contractors often go door to door after storms, offering to help victims clear debris or patch up homes. BBB handled 6,918 complaints against general contractors nationwide in the last year, including 525 in eastern Missouri and Southern Illinois. In addition, BBB received 9,097 complaints against roofers, including 339 in eastern Missouri and Southern Illinois.
After previous storms, BBB has taken complaints about contractors who took deposits from consumers and did little or no work. Some couldn’t be reached when consumers wanted refunds or were dissatisfied with the repairs. BBB has issued several warnings against individual roofers who took consumers’ money but did little or no work.
Michelle Corey, BBB President and CEO, advises consumers to check businesses out with BBB before writing a check. BBB Business Reviews give consumers vital information about how companies operate and whether they respond to complaints.
“Homeowners need to be sure that a contractor will honor promises and not just take their money and run,” Corey said. “Consumers need to make sure that the contractors are qualified and reliable before they sign a contract or pay any money.”
BBB tips for consumers and businesses looking for contractors to make repairs:
A BBB video on hiring contractors is available at http://youtu.be/PBn5M8_RkP0.
For more information to help you make smart, informed decisions about projects around your home, check with BBB by going online to www.bbb.org or by calling 314-645-3300.
Contact: Michelle L. Corey, President and CEO, (314) 584-6800, firstname.lastname@example.org
Chris Thetford, Vice President-Communications, (314) 584-6743 or
(314) 681-4719 (cell), email@example.com
BBB is a nonprofit, business-supported organization that sets and upholds high standards for fair and honest business behavior. All BBB services to consumers are free of charge. BBB provides objective advice, free BBB Business Reviews on more than 4.7 million businesses, 11,000 Charity Reviews, dispute resolution services, alerts and educational information on topics affecting marketplace trust. Please visit www.bbb.org for more information.