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Better Business Bureau ®
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St. Louis, MO
Customers Say Metro St. Louis Construction Did Substandard Work, BBB Warns
BBB is warning consumers about consumer complaints against Metro St. Louis Construction about substandard or uncompleted work.
March 25, 2013
 ceiling damage
Kelly Deptula looks at ceiling damage that occurred after Metro St. Louis Construction allegedly repaired her roof.

St. Louis, Mo., March 25, 2013 – Several customers of Metro St. Louis Construction have told the Better Business Bureau (BBB) the roofing and remodeling company did either poor quality work or no work at all on their homes.

The BBB urges homeowners to use caution when dealing with the company or with Benjamin Lee Gaddy, 36, of Washington, Mo., a company official.

In December, St. Louis County prosecutors charged Gaddy with felony stealing after a St. Ann homeowner alleged that Gaddy took more than $6,200 in insurance money to replace her roof, siding and awnings. St. Ann police said Metro St. Louis Construction never did the work.

In another case, a family in St. Peters, Mo., hired the company to replace the roof on its home, but the roof began leaking soon after installation. A second contracting firm that inspected the work said “improper installation” had caused damage to the home. The homeowner called the experience “absolutely horrible. We feel helpless.”

Several consumers also say the company has been unresponsive to phone calls or emails and has missed scheduled appointments.
 
Michelle Corey, BBB president and CEO, said contractors must work with homeowners in good faith.  “In most cases, a home is a family’s most important possession,” Corey said. “Contractors should treat customers’ homes as if they were their own. There is no room for sloppy or poor quality workmanship.”

Metro St. Louis Construction first registered with the Missouri secretary of state in September 2008.  At that time, the business used an address on Boylston Court in St. Louis County.  Gaddy and Jacob Quick are listed as the company’s organizers.

Metro St. Louis Construction first registered with the Missouri secretary of state in September 2008.  At that time, the business used an address on Boylston Court in St. Louis County.  Gaddy and Jacob Quick are listed as the company’s organizers.

On its website, www.metrostlouisconstruction.com, the company promises “the highest quality materials, best warranties and most professional installation available.” It says its staff strives for “complete customer satisfaction.”

The St. Ann woman said that she contracted with Gaddy for repair work in July, and he promised to start work in early October.  When the workers failed to arrive on the agreed date, the customer tried to contact Gaddy. She said he finally responded several days later and blamed the delay on difficulties in getting her awnings from a supplier.  She said she later learned that Gaddy had not paid the awning company a required deposit until several weeks after the measurements were done. She said she turned to the BBB and police only as a last resort.

“Ours is the only house on the block that has not been done” since the April 2012 hail storm, she said.

A St. Louis man called the 2012 roof repair on his sunroom “the worst roofing job I have ever seen. The entire thing is coming apart.”

A Maryland Heights homeowner said leaks from a poor repair job are causing mold and water damage to her patio. “I am not happy at all,” she said.

The company has not responded to recent BBB requests for information.  But in a letter to the St. Louis homeowner, the company blamed some of its problems on a partner who was forced out of the company “because of reasons I cannot disclose. Because of this, it is true that Metro St. Louis Construction and myself have been going through a hardship.” Still, the letter said, the company intends to make good on all of its contracts.

The BBB suspended the company’s accreditation for behavior reflecting poorly on the BBB.

The BBB offers the following tips to consumers dealing with roofers or other contractors:

  • Confirm that the business is local and has a track record of reliable workmanship. Visit www.bbb.org or call 314-645-3300 for a BBB Business Review, which includes the company’s BBB rating along with the complaint history and company contact information.
  • Ask the company for references and call those property owners.
  • Ask whether the contractor has all required licenses and insurance.
  • Ask for a written contract and read it carefully.
  • Do not pay the entire bill in advance. Make sure you are satisfied before paying in full.

Contacts (News Media Only): Michelle Corey, President & CEO, 314-645-0606, mcorey@stlouisbbb.org, or Chris Thetford, Vice President-Communications, 314-584-6743, communications@stlouisbbb.org, or Bill Smith, Trade Practice Investigator, 314-584-6727, tpc1@stlouisbbb.org

About BBB

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