BBB Alert: Businesses Call Mailings From Corporate Records Service Deceptive

BBB has received numerous calls from businesses who say notices they received from Corporate Records Service implied they were required to compile corporate meetings documents.
March 06, 2013

Corporate Records Service logoSt. Louis, Mo., March 6, 2013 - Businesses in Missouri, Illinois and other states should be cautious about responding to mailings from Corporate Records Service, a Michigan company that is asking for $125 in return for help  compiling corporate annual minutes documents, the Better Business Bureau (BBB) warns.

Corporate Records Service, which also uses a St. Louis postal box, was the focus of a complaint filed last month by the Wisconsin attorney general. Several other states have issued warnings about the firm in recent months.

The Wisconsin complaint alleges that the mailings have the “look and feel” of a government document. The attorney general claims that information on the form and the mailing envelope constitute “untrue, deceptive or misleading” statements made with intent to sell a service.

Last month, Oregon’s secretary of state described a virtually identical notice mailed to businesses in that state as misleading and unneeded. Similar warnings have been issued in Illinois, Texas, Washington, Maine and Delaware in recent months.

One St. Louis County businesswoman described the mailing as “very deceiving” and said that she had the $125 check ready to mail before learning the payment was unnecessary.

Michelle Corey, BBB president and CEO, said the St. Louis BBB has received more than a dozen inquiries from Missouri businesses about the mailings. Many described the notices as confusing.

“Businesses should know they are under no obligation to use Corporate Records Service or to pay for anything,” Corey said. “This is a private business trying to get you to buy something you simply don’t need.”

Earlier this year, Corporate Records Service responded to an inquiry from the BBB after several businesses in Tennessee complained about the mailings. At that time, Corporate Records Service said that the mailings clearly state that “we are not a government agency and we do not have a contract with the government to provide our service.”

Corporate Records Service said that it apologized for any confusion. “The state does deem it necessary for corporations to retain certain documentation regarding annual corporate meetings, such as lists of corporate officers, directors and shareholders. Our company offers document preparation services to assist companies in fulfilling these requirements.”

Corporate Records Service is a part of The Mandatory Poster Agency Inc. of Lansing, Mich. That business has an “F” rating with the BBB, the lowest possible.

In July 2012, the Iowa attorney general’s office obtained an agreement with The Mandatory Poster Agency requiring that it not make misleading statements regarding its location or its status as a government entity. The agreement also bars the company from using a name that includes the words "agency" or "compliance center," and bars it from using logos similar to government logos. The company also cannot misrepresent workplace posting laws and requirements, or imply that its products are somehow mandatory or approved by government agencies.

The BBB suggests that any business contacted about state corporate requirements contact the secretary of state or other office responsible for overseeing those requirements. The BBB warns businesses to read any similar mailings carefully before paying money or sending private information.

A BBB Business Review of a company may be obtained at or by calling 314-645-3300.

Contacts (News Media Only): Michelle Corey, President & CEO, 314-645-0606,, or Chris Thetford, Vice President-Communications, 314-584-6743,, or Bill Smith, Trade Practice Investigator, 314-584-6727,

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