St. Louis, Mo., March 26, 2014 – Better Business Bureau (BBB) is warning Netflix customers to be aware of a new phishing scam that attempts to steal their sensitive personal information.
Targeted Netflix users get an email that links to a phony webpage that may resemble the real Netflix login page. If the user enters account information, the fake website will claim that the user’s account has been suspended and provide a fake customer service number. If the user calls the number, a person recommends that the user download “Netflix support software,” which is remote login software that gives the fake representative full access to the user’s computer.
“Netflix has a good reputation and scammers are taking full advantage of that,” said Michelle L. Corey, BBB president and CEO. “Anyone using the company’s video-streaming service could fall for this scam and become a victim of identity theft.”
Three key indicators show that the email involved in this scam is not actually from Netflix: First, the phone number does not belong to Netflix but to a call center in India. Second, the webpage is a pop-up. Third, the “representative” wants to log into your computer via remote software.
Here are some tips on how to avoid this scam and others like it:
Contacts (News Media Only): Michelle Corey, President & CEO, 314-645-0606, firstname.lastname@example.org, or Chris Thetford, Vice President-Communications, 314-584-6743 or 314-681-4719 (cell), email@example.com
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