St. Louis, Mo., March 26, 2014 – Better Business Bureau (BBB) is warning Netflix customers to be aware of a new phishing scam that attempts to steal their sensitive personal information.
Targeted Netflix users get an email that links to a phony webpage that may resemble the real Netflix login page. If the user enters account information, the fake website will claim that the user’s account has been suspended and provide a fake customer service number. If the user calls the number, a person recommends that the user download “Netflix support software,” which is remote login software that gives the fake representative full access to the user’s computer.
“Netflix has a good reputation and scammers are taking full advantage of that,” said Michelle L. Corey, BBB president and CEO. “Anyone using the company’s video-streaming service could fall for this scam and become a victim of identity theft.”
Three key indicators show that the email involved in this scam is not actually from Netflix: First, the phone number does not belong to Netflix but to a call center in India. Second, the webpage is a pop-up. Third, the “representative” wants to log into your computer via remote software.
Here are some tips on how to avoid this scam and others like it:
Contacts (News Media Only): Michelle Corey, President & CEO, 314-645-0606, firstname.lastname@example.org, or Chris Thetford, Vice President-Communications, 314-584-6743 or 314-681-4719 (cell), email@example.com
BBB is a nonprofit, business-supported organization that sets and upholds high standards for fair and honest business behavior. All BBB services to consumers are free of charge. BBB provides objective advice, free BBB Business Reviews on more than 4.7 million businesses, 11,000 Charity Reviews, dispute resolution services, alerts and educational information on topics affecting marketplace trust. Please visit www.bbb.org for more information.