BBB Expels 2 Firms For Accreditation Violations

Better Business Bureau has revoked the accreditation of Don Heck Heating & Cooling and Augusta Construction for violations of BBB's accreditation agreement.
February 28, 2014

St. Louis, Mo., March 3, 2014Better Business Bureau (BBB) has revoked BBB Accreditation of Don Heck Heating & Cooling of Waterloo, Ill., and Augusta Construction of Augusta, Mo., for violations of BBB’s Accreditation Agreement. BBB’s Executive Committee took these actions on Feb. 25, 2014, at the recommendation of its Standards and Compliance Committee.

BBB notified Don Heck Heating & Cooling on numerous occasions between Oct. 18, 2013 and Feb. 5, 2014, regarding a customer complaint.  The company failed to respond to the complaint.

BBB notified Augusta Construction on numerous occasions between Oct. 14, 2013, and Feb. 4, 2014, regarding a customer complaint. The company failed to respond to the complaint.

BBB Accredited Businesses are required to respond to customer complaints and BBB inquiries, to make a good faith effort to resolve complaints and to honor arbitration decisions. Failure to do so is considered prejudicial to the best interests of BBB and private enterprise. 

Expulsion from accreditation status is unfortunate. However, BBB takes enforcement of its standards very seriously. Applicants for BBB Accreditation also must meet BBB standards. They can be denied accreditation if they fail to comply.

BBB Standards of Accreditation are designed to offer consumers confidence before they make purchasing decisions. Consumers are urged to contact BBB at 314-645-3300 or, for a BBB Business Review before doing business with any company or charity.

Contacts (News Media Only): Michelle Corey, President & CEO, 314-645-0606,, or Chris Thetford, Vice President-Communications, 314-584-6743 or 314-681-4719 (cell),

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