Privacy Policy

  
     

Better Business Bureau (BBB) Serving Eastern Missouri & Southern Illinois is committed to maintaining your confidence and trust, and accordingly maintains the following privacy policy to protect personal information you provide online:

BBB's Commitment to Online Security

Physical, electronic and managerial procedures have been employed to safeguard the security and integrity of personal information. Billing information is encrypted whenever transmitted or received online. Personal information is accessible only by staff and volunteers designated to handle online complaints or requests. All BBB agents and contractors with access to personal information obtained on the BBB web site are also bound to adhere to this policy.

Personal Information that BBB May Collect Online

BBB collects the following types of personal information: names, postal and e-mail addresses, phone and facsimile numbers, billing information, and complaint information. BBB may also collect business information from sole proprietorships that apply for membership or program participation, some of which might constitute personal information, as well as personal information from individuals acting solely in their business capacity. BBB's complaint form is hosted by the Council of Better Business Bureaus, which processes your complaint according to its own privacy and security policies.

BBB does not collect or maintain information from those actually known to be under the age of 13, and no part of our site is structured to attract anyone under the age of 13.

How BBB May Use Personal Information Collected Online

BBB will not use your personal information other than for the purpose for which it was submitted without your consent. We use personal information to reply to inquiries, handle complaints, provide operational notices, and in program recordkeeping. We also process business and billing requests related to program participation. At certain points where personal information is collected on our site, there may be a box where you may indicate you would like to be on a list to receive information about other BBB programs and services and about ways to support BBB and its Foundation. At any time you can add or remove your name from our mailing list by contacting us at bbb@stlouisbbb.org.

How Your Information May Be Shared

In order to process complaints against businesses, BBB will transfer complaints received online to the company complained about. It is also possible that a complaint, request or inquiry will be more appropriately handled by another BBB, in which case the request or inquiry will be transferred to the proper BBB. By completing a complaint form or sending us a request or inquiry, you are allowing us to forward your information to the proper business and also to the proper BBB, if necessary. Without submission of the requested information, BBB will not be able to share our information and process your complaint. BBB never sells or rents personal information.

We will also release personal information to appropriate governmental authorities under the following circumstances:

  • Where release is required by law (for example, a subpoena) or regulation, or is requested by a government agency conducting investigations or proceedings;
  • Where our records indicate a company may be engaged in fraudulent activity or other deceptive practices that a governmental agency should be made aware of;
  • Where warranted by a company's failure to participate in the BBB's advertising self-regulatory process; or
  • Where your communication suggests possible harm to others.

Help Us Keep Your Personal Information Accurate

If your personal information changes or you would like to review the personal information we may have on file, please email us with the new information or your review request at bbb@stlouisbbb.orgLet us also know the department or BBB program that led to your submission of personal information so we may efficiently locate your information.

Computer Tracking and Cookies

BBB Serving Eastern Missouri and Southern Illinois has implemented and uses Display Advertising. BBB Serving Eastern Missouri and Southern Illinois uses different advertising vendors for targeting and re-marketing purposes. Visitors to the site may opt-out of targeting and re-marketing at any time by clicking on the “ad choices” icon in the ad itself.
 
As you browse bbb.org/stlouis, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with re-targeting advertising on other sites based on your previous interaction with bbb.org/stlouis. The techniques our partners employ do not collect personal information such as your name, email address, postal address, or telephone number.  You can visit this page  to opt out of AdRoll’s and their partners’ targeted advertising.
 

Problems

If you have a complaint about BBB's compliance with this privacy policy, you may contact us at bbb@stlouisbbb.org.