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Better Business Bureau ®
Start With Trust®
St. Louis, MO
BBB Statistics
Better Business Bureau handles millions of inquiries and thousands of complaints every year. The following tables show statistics for 2013, 2012, 2011 and 2010.

Better Business Bureau

Serving Eastern Missouri & Southern Illinois

Top 10 Industries for BBB Business Reviews in 2013

1

Home Construction/
Remodeling Contractors

149,036

2 Roofing & Guttering Contractors

78,820

3 Auto Service Contract Firms

75,656

4 Auto Dealers - Used Cars

67,713

5 Auto Repair

63,275

6 Mortgage Companies

61,815

7 Collection Agencies

54,554

8 Heating/Air Conditioning Contractors

49,468

9 Lawn & Landscaping Contractors

44,947

10 Plumbers

38,614

Total For All Industries

2,058,947

 

                               

Top 10 Industries For Complaints in 2013

1 Television Cable/Satellite Contractors

2,512

2 Home Construction/Remodeling Contractors

809

3 Auto Service Contract Companies

808

4 Auto Dealers - Used Cars

781

5 Health & Medical Services

713

6 Auto Dealers - New Cars

640

7 Auto Repair Shops

638

8 Collection Agencies

548

9 Roofing/Guttering Contractors

395

10 Telephone/Cellular Telephone Services

386

Total For All Industries

20,851

 

 

*Statistics are based on inquiries and complaints about companies in the 92 counties served by BBB Serving Eastern Missouri & Southern Illinois and may not be indicative of trends nationwide.

 

Better Business Bureau
Top 10 Industries for BBB Business Reviews In 2012

1

Home Construction/
Remodeling Contractors

133,423

2 Roofing & Guttering Contractors

108,543

3 Auto Dealers-Used Cars

52,177

4 Auto Repair Shops

50,142

5 Mortgage Companies

49,039

6 Heating & Air Conditioning Contractors

39,731

7 Landscaping & Lawn Services

34,861

8 Collection Agencies

29,588

9 Auto Dealers - New Cars

25,844

10 Plumbers

23,965

Total For All Industries

1,684,418

Source: Better Business Bureau Serving Eastern Missouri & Southern Illinois


Top 10 Industries For Complaints in 2012

1 Television Cable/Satellite Contractors

2,737

2 Telephone/Cellular Services

1,381

3 Internet Sales & Services

1,368

4 Home Construction/Remodeling Contractors

869

5 Auto Dealers - Used Cars

848

6 Auto Repair Shops

736

7 Auto Dealers - New Cars

572

8 Roofing & Guttering Contractors

478

9 General Merchandise - Retail

248

10 Mail Order & Catalog Sales

247

Total For All Industries

21,826

Source: Better Business Bureau Serving Eastern Missouri & Southern Illinois

Top 10 Industries for Inquiries in 2011

1 Home Construction/Remodeling Contractors 139,280
2 Roofing & Guttering Contractors 97,716
3 Auto Dealers - Used Cars 48,006
4 Auto Repair Shops 44,409
5 Heating & Air Conditioning 42,479
6 Siding Contractors 38,130
7 Mortgage Companies 37,305
8 Landscaping & Lawn Services 35,284
9 Auto Dealers - New Cars 22,474
10 Concrete Contractors 21,628
  Total for All Industries 2,063,625

Top 10 Industries for Complaints in 2011

1 Television/Cable/Satellite Contractors 3,319
2 Telephone Service/Cellular 2,120
3 Internet Sales & Services 2,100
4 Auto Dealers - Used Cars 896
5 Home Construction/Remodeling Contractors 810
6 Auto Repair Shops 771
7 Auto Dealers - New Cars 590
8 Siding Contractors 557
9 Publishers - Directory & Guide 433
10 Roofing & Guttering Contractors 341
  Total for All Industries 24,920

Source: Better Business Bureau Serving Eastern Missouri and Southern Illinois 


Better Business Bureau

Top Ten Industries for Inquiries in 2010

 

 1.     Home Const/Remodeling Contractors              104,498

 2.     Auto Service Contract Companies                    66,253

 3.     Roofing & Guttering Contractors                      54,813

 4.     Mortgage Brokers                                                    37,075

 5.     Auto Repair Shops                                          36,152

 6.     Auto Dealers – Used Cars                                33,447

 7.     Landscape Contractors/Design                         28,481

 8.     Siding Contractors                                          22,274

 9.     Auto Dealers – New Cars                                 20,757

10.    Plumbing Contractors                                      18,791

 

Total for All Industries                           1,529,848

 

Top Ten Industries for Complaints in 2010

 

1.      Television Cable/Satellite/Contractors               4,016

 2.     Telephone Service / Cellular                            2,759

 3.     Internet Sales & Services                                2,450

 4.     Auto Service Contract Companies                    1,072

 5.     Auto Dealers – Used Cars                                   795

 6.     Auto Repair Shops                                              645

 7.     Home Construction/Remodeling Contractors         628

 8.     Auto Dealers – New Cars                                     505

 9.     Publishers – Directory & Guide                             453

10.    Roofing & Guttering Contractors                         277

 

Total for All Industries                            25,239

 

 

 

 

About BBB

BBB is a nonprofit, business-supported organization that sets and upholds high standards for fair and honest business behavior. All BBB services to consumers are free of charge. BBB provides objective advice, free BBB Business Reviews on more than 4 million businesses, 11,000 Charity Reviews, dispute resolution services, alerts and educational information on topics affecting marketplace trust.  Please visit www.bbb.org for more information.