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          Find a Location

          Renewal by Andersen - St. Louis has 5 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Please enter a valid location.

            Business ProfileforRenewal by Andersen - St. Louis

            Windows
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            3.25/5stars

            Average of 36 Customer Reviews

            Customer Complaints

            50 complaints closed in last 3 years

            17 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 8/29/2005

            Years in Business: 24

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            We are the full replacement division of Andersen. We sell, manufacture, install and warrant Renewal by Andersen composite windows, Andersen doors and replacement entry doors.

            Products & Services

            Renewal by Andersen retailer specializing in top quality replacement windows and patio doors.

            Business Details

            This is a multi-location business.

            Find a Location

            Renewal by Andersen - St. Louis has 5 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              8/29/2005
              Years in Business:
              24
              Business Started:
              2/9/2000
              Business Started Locally:
              2/9/2000
              Business Incorporated:
              4/10/2013
              Accredited Since:
              8/29/2005
              Type of Entity:
              Corporation
              Alternate Business Name
              • Renewal by Andersen of Southwest MO
              Business Management
              • Mr. Paul Birner, Owner
              • Mr. Austin N. Birner, President/CEO
              • Jaci Tilden, Customer Relations Specialist
              • Ken Biddle, COO
              Contact Information

              Principal

              • Mr. Austin N. Birner, President/CEO

              Customer Contact

              • Mr. Austin N. Birner, President/CEO
              • Jaci Tilden, Customer Relations Specialist
              Additional Contact Information

              Fax Numbers

              • (314) 403-8028
                Primary Fax
              • (314) 983-9290
                Other Fax

              Phone Numbers

              Customer Complaints

              50 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/12/2024

              Complaint Type:
              Guarantee/Warranty Issues
              Status:
              Resolved
              I purchased three windows from Renewal by Andersen that were installed July 2022. I am very happy with the windows, but I am not happy with all of the mail sollicitations I have received since the install. I spoke with ********* on 03/08/2023 and asked to be removed from the mailing list. She told me she submitted my opt out to the Marketing team and it would take 4-6 weeks to take effect. Mail solliticiations continued past this point. I contained Renewal by Andersen again on 09/06/2023 and spoke with *******. I told her I had filed an opt out six months prior and was still receiving sollicitations. She added my name to the opt out list again and told me 4-6 weeks to take effect. It's now 01/09/2024, far past the 6 week effective date, and I am still receiving flyers addressed to me at my residence. I am filing a complaint because I've asked twice to be removed, and my request has not been processed.
              Read More

              Customer Reviews

              36 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Steven P

              01/12/2024

              Excellent service throughout the entire project from the time we sat down and decided what we wanted done. The company gave ** constant updates on our windows and doors we had 7 windows and 4 doors, 2 French type doors and 2 single walk thru with storm doors. They came in on installation day, looked at each area they were working on and three installer, proceeded to cover the floors and started cutting old windows out, and cleaning as they go. Very impressed with their work and explain how the windows and door worked as the finish it one. My windows and door absolutely, blocked out the exterior noise and you can sure feel the different in the inside temperature of the house..these guys are true professional at there jobs. Afterward the company has called and asked how we felt and what we thought. We are very proud of the upgrade to the house. Thank you Renewal By ********, and we wholeheartedly recommend Renewal By ********, money well spent...

              Local BBB

              BBB of Eastern & Southwest Missouri & Southern Illinois

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