BBB Business Review

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BBB Accredited Business since

Waterproof Solutions

Phone: (636) 343-4379 Fax: (888) 217-2594 1679 Springdale Blvd, Fenton, MO 63026 View Additional Email Addresses http://www.waterproofsolutions.biz/index.html


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Residential Basement Waterproofing and foundation repair. Commercial Roofing Consultation and Roofing Asset Management.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Waterproof Solutions meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Waterproof Solutions include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

12 Customer Reviews on Waterproof Solutions
Customer Experience Total Customer Reviews
Positive Experience 12
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 12

Additional Information

BBB file opened: April 06, 2004 Business started: 01/01/1997 in MO Business started locally: 01/01/1997 Business incorporated 01/01/1997 in MO
Type of Entity

Limited Liability Company (LLC)

Business Management
Terry Ping, CEO Mr. Stephen Burton, President
Contact Information
Customer Contact: Mr. Stephen Burton, President
Principal: Terry Ping, CEO
Business Category

Waterproofing Contractors Basement Waterproofing Concrete Reinforcements Windows - Wells & Covers Building Inspection Concrete Contractors Concrete - Custom Concrete Contractors - Basement Floors Drainage Contractors Foundation Contractors Foundation Inspection Foundation Repair & House Leveling

Service Area
Greater St. Louis area
Products & Services

Basement Waterproofing & Repairs. Residential Foundation Repairs, wall cracks, piering and wall bracing and alignment.

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.