BBB Accredited Business since

Certified Waterproofing and Tuckpointing Company

Phone: (314) 352-2080 Fax: (314) 544-4779 View Additional Phone Numbers 9806 S Broadway, Saint Louis, MO 63125

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Certified Waterproofing and Tuckpointing Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Certified Waterproofing and Tuckpointing Company
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: April 23, 2002 Business started: 01/01/1962 Business started locally: 01/01/1962
Type of Entity

Sole Proprietorship

Business Management
Mr. Robert Austin, President
Contact Information
Principal: Mr. Robert Austin, President
Business Category

Waterproofing Contractors Basement Waterproofing Foundation Contractors Tuck Pointing

Additional Locations

  • 9806 S Broadway

    Saint Louis, MO 63125 (314) 352-2080 (314) 544-2600


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/13/2016 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Contracted them to waterproof basement.they finished before the fourth of July Over the weekend there were a series of showers. Eighteen hours after the last shower. I checked the basement and there was water and moisture on the floor. They told me and the city confirmed that the water from the sump pump should not be discharged through the house sewerage system That is exactly what they did. They also used rubber gaskets to make the connections When they fail And they will It will dump the household sewerage into the basement The paper work they gave me showed a process of taking the sump pump discharge out of the basement to a outside french drain located outside and directed to the street.They also contracted to put cement outside along a crack at the foundation. They did put some caulk. However the entered other side was ignored. As an extra they charged me 350.00 for four bricks. Claiming this would stop the mud from flowing on the floor. The owner showed up on Friday before the job was finished. Wanting me to write a check for the balance. Claiming he had payroll to meet. In the beginning he told me I could use a credit card without the 4% surcharged. On Friday is when he came up with the three fifty for four bricks. He was rude and unprofessional.

Desired Settlement: I want a full refund.

Business Response:

This job was contracted June 16, 2016 and completed June 24, 2016 at the total cost of $5,900.00. The customer was originally told, and contract states that there is 4% surcharge added for use of credit cards as payment. The owner told him that he would accept deposit $1,800.00 on visa with no surcharge but to have another form of payment for completion otherwise we would have to add the 4% onto balance and this was agreed on until June 24th when balance of $3,500.00 was due then customer did not want to pay the 4% surcharge, so this is what arguement stemmed from.

The customer was given extra electric at no charge and the crew skimmed the basement walls where large pock marks where at no extra charge, however $350.00 was added for the extra brick work and customer paid this. The customer even tipped the workers on June 24th for the good job!

No french drain to run pump discharge to was ever mentioned or contracted, our crew ran the new pump exactly where his existing pump was located originally and customer was aware of this.

When customer reported to you that basement leaked after the holiday weekend rain he never called us, we even went back through the caller I.D. to see if he attempted to call, since the office was closed July 4th weekend, and no such call had been made.

We are perfectly willing to return and make any corrections necessary to full fill our warranty and contract.

Tell us why here...

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on Certified Waterproofing and Tuckpointing Company
Neutral Experience (0 reviews)
Negative Experience (0 reviews)
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