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St. Louis, MO

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BBB Accredited Business since 04/23/2002

Certified Waterproofing and Tuckpointing Company

Phone: (314) 352-2080Fax: (314) 544-4779

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Customer Complaints Summary

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues1
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Total Closed Complaints3

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (3)BBB Closure Definitions
05/14/2013Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: Improper or inferior repair

Complaint: Apoxy surface sealed with improper seal causing buckling and cracking. More improper material used for repair of original mistake.
In the summer of 2012 Certified did some tuckpointing on my home and while there sealed my exposed aggregate sidewalk and also sealed the epoxy stone I had on my steps and entrance way. When the second coat of seal was applied to just the epoxy stone, the surface cracked and buckled. I complained, and they added more seal to "fix" the areas affected. The result was a mess with pools of solution left hardened on the surface. When I said that it was unacceptable, their next proposal was to remove the entire concrete steps and entrance way to my home and replace it with new concrete amounting to a job of $7,700 and give me credit for $700. I would owe the $7,000. They have the information on file as to the dates they were here for tuckpointing. I don't have the paper work on hand. It is obvious that the seal they used on the epoxy was the wrong kind.

At this point I just want to be reimbursed for the stoneware surface that needs to be done on the steps and flat surfaces on my entrance way. I have a gentleman who will do the work. He has been in touch with Certified.

Business' Initial Response
Contact Name and Title: ****** ******/owner
Contact Phone: XXX-XXX-XXXX
Contact Email: *****@sbcglobal.net
Certified originally proposed replacing the pebble stone porch, however our customer did not want to spend to replace the porch that was in poor condition originally.So we offered to apply a sealer to the porch to try to give the customer more time before it would have to be replaced.The first coat was applied and everything was okay, but when we applied the second coat in the 100 degree weather it buckled and became unsaveable.We then sent our rep. to give a price to redo entire porch and rails and sidewalk so all would match for a price of $7000.00 on 10/23/12.But never heard back from customer until her contractor called us a week ago.We have agreed to pay the $1000.00 to her contractor at St.Louis Reseal & Repair because we value our relationship with our customers and Better Business Bureau.

06/06/2013Problems with Product / Service
03/08/2013Guarantee / Warranty Issues

Industry Comparison| Chart

Waterproofing Contractors, Basement Waterproofing, Tuck Pointing, Foundation Contractors

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.