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Find a Location

Rock Road Animal Hospital Inc. has 1 locations, listed below.

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    Business ProfileforRock Road Animal Hospital Inc.

    Veterinarian
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/17/2013

    Years in Business: 53

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Animal Hospital

    Business Details

    Location of This Business
    9418 Saint Charles Rock Rd, Saint Louis, MO 63114-2733
    BBB File Opened:
    9/30/2010
    Years in Business:
    53
    Business Started:
    1/1/1971
    Business Started Locally:
    1/1/1971
    Business Incorporated:
    11/29/1973
    Accredited Since:
    12/17/2013
    Type of Entity:
    Corporation
    Hours of Operation

    Primary

    M:
    8:00 AM - 7:00 PM
    T:
    8:00 AM - 7:00 PM
    W:
    8:00 AM - 7:00 PM
    Th:
    8:00 AM - 7:00 PM
    F:
    8:00 AM - 3:00 PM
    Sa:
    8:00 AM - 2:00 PM
    Su:
    Closed
    Business Management
    • Ms. Lauren L. Cloud, Office Administrator
    Contact Information

    Customer Contact

    • Ms. Lauren L. Cloud, Office Administrator

    Industry Tip

    BBB Tip: Choosing a veterinarian for your pet

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/12/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    On 1/12/2023 I my child and my dog entered here for his rabies shot and exam . The vet asst ***** told me since i had my child and kids aren’t allowed in the exam which is understandable i said ok she proceed to say the vet can STILL SEE MY DOG and she will bring him back when he’s done. In the process my 3 year old said she has to go to the bathroom i asked the rude unprofessional receptionist can she use the bathroom she tells they cant let anyone use public bathroom its a law i said ok if its me its understood but its my baby she still refused and told there’s gas stations around . So then the vet asst comes back out and tell me prices and I’m like wheres the doctor you said the doctor will come out since I couldn’t go back there ! She tells me that since i paid for just the rabies shot i would have to pay for the office visit for ADDITIONAL 55 . I then said to her so basically if I would’ve had my baby I would’ve been able to see the doctor but since i have her I can’t see the doctor. Makes no sense . The the asst comes back with a paper of suggested dog food when that’s something i wanted to discuss with the doctor. So they basically just wanted my money because why you LIE ABOUT ME SEE THE DOCTOR FROM THE BEGINNING . i have been going here for years since i had my dog he’s 4 and those people are RACIST UNPROFESSIONAL AND PLAYED ME OUT MY MONEY; I SHOULD’VE BEEN ABLE TO SEE THE DOCTOR SINCE I PAID FOR AN EXAM AND SHOTS… Then quote me for 1,000 but can’t let me talk to the doctor. I will never enter this place again
    Read More

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    BBB of Eastern & Southwest Missouri & Southern Illinois

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