BBB Logo

Better Business Bureau ®
Start With Trust®
In St. Louis, MO

BBB Business Review

This Business is not BBB Accredited

Worry Free Transport LLC

(573) 243-0082View Additional Phone Numbers231 Starlight Ln, JacksonMO 63755-8384http://www.worryfreetransport.com

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

Worry Free Transport LLC is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Worry Free Transport LLC's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Delivery Issues1
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Worry Free Transport LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)BBB Closure Definitions
02/20/2013Problems with Product / Service | Read Complaint Details
X

Additional Notes

Complaint Category: Failure to honor refund, exchange or credit policies

Complaint: This company failed to refund my deposit following the agreed on 10 days to find a carrier to ship my vehicle. Customer service has been unresponsive
On 7/11/11, Worry Free Transport charged my credit card $105 as a deposit for shipping my car. The contract stated that after 10 days, if they were unable to find a carrier, my deposit would be refunded. They were unable to find a carrier and there for I had to seek out a different company. When trying to contact Worry Free to receive my refund, my messages went unanswered. I was finally able to speak with _____, who claimed that the previous secretary was let go and wasn't surprised that I hadn't received a phone call. She expressed that she would go through the books and follow up within a few days. This was over a year ago in Sept/October of 2011. I called twice more and left messages and never received a call back. To this day, I have yet to receive my refund.

Business' Initial Response
The customer is due a refund. We had trouble with quite a few part time employees. I have been out of the office for quite sometime due to illness. I was told the matter had been resolved. The refund will be processed.

Business' Final Response
I am sorry I did not respond sooner but so many "fake" cases were coming into our email from the BBB that we got a virus in all computers and so they were no longer opened.

Please do not hesitate to contact us with further questions.

Thank you,

12/01/2011Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint Category: Non-delivery of products

Complaint: I arranged my car to be picked up from San Mateo, Cal and to be delivered to Federal Way, WA via Worry Free Transport. I spoke Mostly with _____, I was prompt with my deposit and gave them my credit card details and filled the form online as required.

Once however they had that deposit I felt from there onwards that I was stuck, it has been a very unprofessional experience especially from the company and now the driver as well.

We arranged the car to picked up either during or after the Thanksgiving weekend as I was in California for that weekend. They arranged twice for drivers to call us and asking us to pick the car up before this date and than I had to keep calling them to rearrange the previously requested time.

I don't know how the trucking company works but it seems impractical to get only a few hours notice that the car needs to be picked up, at least a days notice would be fine but each call was basically the same, a driver has been assigned and your car is to be picked up today.

That is more to give you an idea how it was leading up to the main issue. So finally the driver came and picked up the car on Mon 28 Nov, he wanted extra $40 for tolls, who charges $40 for tolls but he dropped that afterwards.

I was advised by Worry Free Transport that the car would be delivered by 29 Nov and I waited all day with not a single call/update. Called them around 4:30pm and the driver said he was in Portland and he might be either late or unable to deliver till tomorrow. Unfortunately due to time zone issues I was unable to contact Worry Free Transport the same day.

This morning once again I did not get any calls/update so called the driver again and he said the truck is in a workshop, yet he told me last night he was leaving Portland and now he is still there.

I rang Worry Free Transport and spoke to _____, she told me she could do anything if the truck has mechanical issues, my response was well the car was supposed to be here yesterday, she rang the driver and told me he advised her that "should" be fixed today (30 Nov) but of course there is no guarantee nor eta.

I have spent all of yesterday at home waiting by my phone to make sure when the car came I was ready and not make the driver wait etc, I think I deserve the same courtesy and now I believe I have a right to be compensated as for the whole duration the communication was non existant. _________ even said herself she had "no idea" that I had not received the car on the 29 Nov, that seemed to beyond unprofessional to me, like they had my money now they did not care.

Also I have to stay at home for another day not knowing if I will get my car or not.

Business' Initial Response
Worry Free Transport is a broker. We assign the car to a driver to deliver. If his truck breaks down or the weather is back, etc we have no control over this. We gave Mr. Consumer the only information we had. That was from the truck driver. Mr. Consumer is not the only customer that is receiving his car late because of the breakdown and I am sure it was NOT an enjoyable experience for the driver. I have been assured (once again going on information given to me by the driver) that Mr. Consumer's car will be delivered by 5 PM today. If Mr. Consumer wants reimbursement because of late arrival he will have to speak with the driver. Note: All dates that are given for pickup and delivery are estimates. Every customer is informed not to sit and wait for the driver but to have the driver contact them and work out a delivery time. Persoannlly, I believe if Mr. Consumer wanted to complaing to the BBB his complaint should have been directed to the truck driver not Worry Free. Once the car is assigned to a driver he takes responsibility.

Industry Comparison| Chart

Trucking, Transportation Services

Additional Information

top
BBB file opened: 06/19/2007Business started: 04/01/2006
Type of Entity

Limited Liability Company

Contact Information
Principal: Ms. Diane Dahl (Owner)
Business Category

Trucking, Transportation Services

Map & Directions

Map & Directions

Address for Worry Free Transport LLC

231 Starlight Ln

Jackson, MO 63755-8384

To | From

LocationsX

1 Locations

  • 231 Starlight Ln 

    Jackson, MO 63755-8384(573) 243-0082
    (888) 243-0082

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Eastern Missouri & SouthernIllinois. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Worry Free Transport LLC is in this range.

X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

Additional Phone Numbers

  • (888) 243-0082
X

BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

BBB began including complaint response text in BBB Business Reviews on August 2, 2010.

BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

X

Industry Tips for Trucking

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

About BBB Business Review Content and Services

Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.

X

Thank you for your feedback.

Help us improve by taking our survey.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.