Business ProfileforTom's Truck Repair

I needed some work done on my work semi truck and took it to Toms Truck repair on Sept. 1st 2023. I gave them a few things that I needed done and told them to look over the truck if they saw anything I didnt mention as for the ** service I requested. A week goes by and nothing from the shop. Then about 10 days in I call them to see whats going on. They tell me their still working on it and should be done soon. Two days later I call again and a ******* tells me their finishing up the oil change/ ** service and that I would get call later that evening when they finished so I could pick it up. No call ever comes so I call the next day and now their still working on it but its something different should be done by end of day today. This would be the 15th. At this point its already been two weeks and they havent called me at at all. Ive been the one reaching out to them for an update. Finally on Sept. 19th I decided to just go up there and talk to them in person. Surprise surprise the work isnt even close to being done and they noticed a couple other items to be fixed but never mentioned to me about it so I could give the go ahead on the repairs, not that they would have completed them anyway. The ******* on site that evening told me to call the next morning. I call to talk to the owner(****) and he really had nothing to say or any reason for not getting the work done. Basically just shrugged his shoulders over the phone. So now Ive lost about three weeks worth of work and have this bill for half the repairs that were supposed to be done. This whole thing is completely unacceptable. Im a small business just like this place and trying to earn a living. These people did not care and over charged me for whatever they did over the last 19 days they had my truck. They dont know how to communicate with their customers and an owner change needs to happen.