BBB Accredited Business since
Phone: (618) 977-5037 2825 Frisby Rd, Edwardsville, IL 62025
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A BBB Accredited Business since
BBB has determined that Dex's Tree Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Dex's Tree Service include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||7|
Type of Entity
Business ManagementDex Wehrle, Owner
Tree Service Tree Service - Pruning Firewood Snow Removal Service Snow Removal Service - Commercial Stump Removal & Grinding Stump Grinding Snow Removal Lawn Maintenance
2825 Frisby Rd
Edwardsville, IL 62025 (618) 977-5037 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
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BBB Complaint Process
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BBB Reporting Policy
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: They were contracted by my neighbor to trim several trees and she had them cut down one of my bushes without my permission. They were clearly trespassing on my property and did the work without getting my permission. When I called them they basically said they did not feel they were responsible for what they did and basically said they would not offer any kind of assistance to resolve the issue.
Desired Settlement: I would like them to replace what they removed and completely remove the stump from the ground.
We were hired by the neighbor to remove a volunteer bush ( an overgrown weed) that was growing out from underneath my customers fence causing damage. I was never told once that this was not my customers property. I met with the complaint holder with full intentions of fixing the problem within possible limitations. I politely explained to her that the small stump growing underneath the fence was impossible to remove due to its location. This is clearly not a business problem but rather a problem of communication between neighbors. We work and fight hard for a good reputation, with that being said it is very disappointing to be brought into the middle of this.
Customer Reviews Summary