BBB Business Review

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This business is not BBB accredited.

Places To Go Things To Do Travel

Phone: (314) 607-8954 View Additional Phone Numbers PO Box 925, Bridgeton, MO 63044

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Places To Go Things To Do Travel include:

  • 22 complaint(s) filed against business
  • Failure to respond to 4 complaint(s) filed against business
  • 11 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Customer Complaints Summary Read complaint details

22 complaints closed with BBB in last 3 years | 17 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 4
Delivery Issues 10
Guarantee/Warranty Issues 0
Problems with Product/Service 8
Total Closed Complaints 22

Additional Complaint Information

In October 2015, BBB noticed a pattern of complaints due to a recent influx in complaints. Numerous complaints are pending.

The patterns of complaints primarily allege changes to contracts resulting in a lower grade hotel, failure to respond to customer concerns, cancellation of trips without explanation, failure to book returning flights, failure to provide refunds, and overall poor customer service.

BBB has contacted the company and requested a response. On November 17, 2015 the owner indicated the company would respond to all outstanding complaints.

On May 25, 2016, St. Louis County Prosecuting Attorney's Office charged the owner Geneva Smith with felony theft/stealing of value of theft of over $500, but less than $25,000.  The case is pending. 

Customer Reviews Summary Read customer reviews

1 Customer Review on Places To Go Things To Do Travel
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: August 18, 2010
Business Management
Geneva Smith, Owner
Contact Information
Principal: Geneva Smith, Owner
Business Category

Travel Agencies & Bureaus

Alternate Business Names
Places to GO Travel

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.