Business ProfileforBob's Transmission & Auto Service

I took my car here to have a cracked oil pan replaced. The customer ********************** is terrible, particularly the woman who answers the phones. I suspect they have more work than they can handle because they take days to just diagnose a problem. My oil pan was replaced, and it turned out that the bolts were not tightened (so there was still oil pooling) and the plastic shield under my car half fell off. When I took it back to get it fixed again, I was told the mechanic who originally worked on it had been fired. No apology. No eye contact when handing my my keys. The woman at the desk had an attitude and basically tired to justify their business by saying they wouldn't be so busy if they were a bad shop. Right. They're such a good job that it takes two days to get a diagnosis, they hire shoddy mechanics, and don't apologize when they make mistakes. Horrible shop. They might be good for their long time customers, but if you're new, don't take your car here. They won't prioritize you, and when the work finally gets done, it might be done very poorly.