Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Advance Transmission has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforAdvance Transmission

            Transmission
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 4/27/2015

            Years in Business: 16

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Automotive Diagnostics, Repair, Clutch Repair, Replacement, & Transmission Rebuild. Transmission Rebuilds comes with a 3 year or 100k mile warranty from time of rebuild. We repair and rebuild CVT transmissions, along with other transmissions, including Dual Clutch Transmissions!

            Products & Services

            Transmission repairs, Rebuild, Replacement, General vehicle repair, Clutch repair and replacement, and Maintenance Services

            Business Details

            BBB File Opened:
            8/18/2010
            Years in Business:
            16
            Business Started:
            9/4/2007
            Business Started Locally:
            9/4/2007
            Business Incorporated:
            9/4/2007
            Accredited Since:
            4/27/2015
            Type of Entity:
            Corporation
            Alternate Business Name
            • Advance Transmission Inc.
            • DBA/ Advance Transmissions
            Hours of Operation

            Primary

            M:
            8:00 AM - 5:00 PM
            T:
            8:00 AM - 5:00 PM
            W:
            8:00 AM - 5:00 PM
            Th:
            8:00 AM - 5:00 PM
            F:
            8:00 AM - 5:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Ken Bobb, Owner
            Contact Information

            Principal

            • Ken Bobb, Owner

            Customer Contact

            • Ken Bobb, Owner
            Additional Contact Information

            Fax Numbers

            • (636) 272-7733
              Other Fax

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/13/2021

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I took my car to this shop April 22, 2021, I had explained that I was having a hardship from a flood in my home and needed this repair as soon as possible. This company assured me they would be able to complete the repair quickly and that the transmission came with a 2 year warranty. I called 2 weeks later to check on the status and was told they were just finishing up and they would call me when it was ready for pick up. I patiently waited for their call, but they never called, I called them and spoke to Scott, he was rude and very short,he stated no one said that they would put my repair head of others, then hung up on me. I patiently waited again for another month, no call, so I called them again, Scott stated if I needed to my car, I could pick it up, but it is in pieces, finally on June 11th, I was told I could pick up the car, we drove the car and shortly after it shut down. I immediately called the company and was told to check the radiator fluids, We towed the vehicle back to this shop under the 36 month warranty for inspection, they stated that they had put a lot of water in the radiator and found a crack in the radiator, they recommended their friend next door to do the repair costing us over $500.00 more. I paid this company $2526.33 to repair my car, and waited months for them to finish, I called to ask for pictures and receipts for the parts they supposedly replaced, and was again verbally attacked by Scott. He is now saying that We are disrespecting his company and employee's, so we are not welcome at his shop, which there goes his promised 36 month warranty.

            Customer Reviews

            2 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Lisa A

            05/10/2022

            I took my car to this place even though it wasn't close to me because the reviews were so great. My 2012 ****** Altima was having transmission issues (losing power after driving on the highway at high speeds and slipping). They decided to rebuild my transmission for $4,000 and a 3 year warranty. The first warning sign that I should have taken my care somewhere else was that I was asked to text the place to remind him the day before my appointment. Then I had to follow up with the place every couple of days for updates while my transmission was being rebuilt because they never sent any updates and couldn't give me a day or estimated day it would be completed. They also don't accept credit card without charging a 4% fee. After the transmission was rebuilt, I needed to get my transmission flushed and he couldn't confirm that it could be done the same day I dropped it off because "the building could burn down or employees could call in sick." Throughout my 3-year warranty, I had to take the car back in 3 times for additional work on the transmission (which was slipping) and had to pay for towing each time or my warranty would have been voided. Who knows if my car was ever really fixed because I was too nervous to take it on long trips and before it was rebuilt by this company, I never had issues driving within the St. ***** area.Finally, I had them fix my rear brakes (recommended by them) at the same time they were fixing one of the many issues I was still having with the transmission and just weeks later a different company (one I have used and trusted for years) said my front brakes needed to be replaced. I am confused as to why they recommended the back and not the front when either both were bad or they "fixed" something that wasn't needed.All that being said, I find this company incredibly unreliable, unorganized, and not trustworthy. I would never recommend them to anyone.

            Advance Transmission Response

            03/06/2023

            I would like to acknowledge that I am glad to hear that the transmission is working well. I am a bit confused with some of your complaints that when the work was completed in 2019 and as far as not being able to offer you same day service is almost impossible. I don't know any auto shop that can offer you same day service. Using credit cards always comes with fees although we could negotiate a little less rate. Thank ************** of Advance Transmissions

            Local BBB

            BBB of Eastern & Southwest Missouri & Southern Illinois

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.