This business is not BBB accredited.
Phone: (314) 394-3081 Fax: (314) 754-9600 View Additional Phone Numbers 343 S Kirkwood Rd STE 210, Saint Louis, MO 63122
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This business is not BBB accredited.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Sunrise Tours include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Business ManagementMr. Brent Dalrymple, President Mr. Kristen Dalrymple, Secretary
Tours - Operators & Promoters Travel Agencies & Bureaus
Alternate Business NamesB K D Enterprises Inc
THIS LOCATION IS NOT BBB ACCREDITED
343 S Kirkwood Rd STE 210
Saint Louis, MO 63122 Directions
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Additional Phone Numbers
- (800) 881-8804(Phone)
- (314) 771-8300(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: 2/7-2/8 trip Chicago to St. Louis advertised as aboard "iconic" ******* rail cars". Meet and greet Blackhawk star **** ******** with autograph signing on the train. A 3:30 guided motorcoach tour of the city. Train was to depart from Chicago at 9:25am. Two minutes before train was to leave we were advised that there would be no ******* cars and in fact there would be no train. Buses were to be brought in about 10:00 or 11:00 to take us to St. Louis with a lunch stop along the way. The bus would not arrive until much too late for the afternoon guided tour. When asked if return would be by rail or bus, no one had an answer. When we asked about a full refund we were told we would get a partial but no one could tell us the amount.We just received a check for $650.00, half of what we paid. I feel that this is a "bait & switch scam". What was offered us was not what was advertised. (will send copies of ads if you require) This is just a made up way of cheating unsuspecting travelers out of money. Product_Or_Service: 2 day rail tour to St.Louis. MO Account_Number: XXXXXX
Desired Settlement: Additional refund of $550.00
Business Response: Initial Business Response /* (1000, 5, 2015/02/27) */ Contact Name and Title: ***** ********* Contact Phone: XXXXXXXXXX Contact Email: *****@travelsunrise.com The ******* Rail cars failed a brake inspection by Amtrak on the morning of departure. Amtrak would not allow the ******* cars to be attached to the Amtrak train for transport to St. Louis. While regrettable, the results of the inspection were a surprise that morning and could not have been foreseen by ******* or Sunrise. Sunrise and ******* personnel were at the station that morning, explaining to travelers that replacement transport to St. Louis would be provided by motorcoach, and that if possible the ******* cars would be repaired and would provide transport back to Chicago the next day as originally planned. Also, travelers were told that they would be sent a partial refund, consistent with our published refund policy, if they chose to cancel that morning. With this information, the writers of this complaint decided not to take the tour, knowing that they would not receive a full refund. In fact, ******* staff worked overnight to fix the cars and the ******* rail cars did provide transport back to Chicago the next day, and the rest of the tour was delivered as described, including extensive fan interaction with **** ********* St. Louis city tour, lively breakfast address by Hawks announcers **** ********* and **** ******* an exciting victory by the Hawks over the Blues.
Read Complaint Details
Complaint: September 2-7, 2013 we took a trip to **** ******* WI, costing $2,000.00. ********** ***** ***** Resort was one of the places we stayed. The room was not a suite. We were told we would have a suite. I asked if we could change our room and they said they didn't have anything left. We got a plain room and everyone else had a suite. *** was the manager for our tour and said we should of had the correct room. I sent in the survey and filled it out and told them how bad the room was. I showed *** the room and she was to report it. I talked to ***** ********* (manager) and he said that we got the right room. I got a letter with an offer giving us $100.00 off of our next tour.
Desired Settlement: I want a $300.00 refund and not a credit for another tour. I will not be using them again.
Business Response: Initial Business Response /* (1000, 5, 2013/10/10) */ Contact Name and Title: ***** ********* Contact Phone: XXX-XXX-XXXX Contact Email: *****@************* As I told consumer on the phone, consumers stayed in room 322, which is a "Falcon Suite" at the ********** Resort. I confirmed this with ********** General Manager **** ****** I don't know who told consumer they would have a suite "We were told we would have a suite" but the fact is they DID have a suite. Further, our tour catalog doesn't say anything about a suite, and simply describes "the hospitality and amenities of the ********** ******* home for the next three nights." We have taken tour groups to the Bridgeport Resort for several years and never had complaints. We are truly sorry consumers did not enjoy their **** ****** tour and we feel $100 off a future tour is valid response to their disappointment. We have thousands of happy customers travel with us every year, and we will continue to work hard to make sure they continue to do so.