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Consumer Complaints

BBB Accredited Business since 06/21/2010

Zeman Tire & Custom Wheel

Phone: (314) 772-9563Fax: (314) 772-2994

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
09/25/2013Problems with Product / Service | Read Complaint Details
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Complaint
I took a wheel in for repairs, I was told it would be welded and straightened to look like new again and charged up front $140, told it would take 2 days for the repairs. I dropped the wheel off 9/4/13 and was supposed to be ready 9/6/13, I was told they would call me when ready for pick up and I haven't heard anything. I called at 1pm 9/7/13 and they said it was ready so I made a 45 minute commute from Festus Missouri to St. Louis City to get the wheel. Upon arrival and getting the wheel, the lip was still cracked, it was never welded only hammered out. I asked if there was a refund since they didn't weld anything or smooth the rim out, only hammered it somewhat straight and didn't do any repair work as quoted verbally to me, They said no refund or anything, but if I wanted to leave the rim for another 4 days till 9/11/13 they would weld it. I declined since the service was not performed as I was told and paid for and I didn't feel like the service is professional at all. I would like a refund so I can have my wheel properly repaired at a reputable place. For being a first time customer here, I feel I was really screwed over on this since the service promised was not performed and they acted like it didn't matter to them at all.
Product_Or_Service: welding repair of Rim
Order_Number: none on invoice
Account_Number: none on invoice

Desired Settlement
I would like a refund since the service quoted was not performed ( welding and repairing the rim ) $140

Business Response
Contact Name and Title: *** *****/owner
Contact Phone: XXXXXXXXXX
Contact Email: **********@ATT.NET
In response to a complaint made on 9/7/13, said person appeared to be hearing impaired, so he may have misunderstood us. We don't tell our customers that we will fix their wheel(s) to look like new but, to look much better or close to new. We do ask for their phone number in case we need to contact them for any reason or in case they forget about their wheel(s). We don't usually tell customers we will call them. We tell customers their wheel(s) should be done in couple of days (1 to 3 average) or they can call us in couple days. We do require payment upfront or at least partial. There was another wheel we took apart & cleaned & put back together & re-balanced for him at no extra charge. We do apologize for any inconvenience or misunderstanding. As customer satisfaction we will refund said customer $70.00 (50% discount). If said customer is satisfied with this we will give or send a check. If there are any other problems or concerns please feel free to contact us XXX-XXX-XXXX. Thank you

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Tire Dealers

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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