BBB Business Review

BBB Accredited Business since 02/01/2006

Salem Tire Center Inc

Find a Location

Phone: (618) 548-2746Fax: (618) 548-3372View Additional Phone Numbers1100 E Main St, SalemIL 62881-3503 Send email to Salem Tire Center Inc

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BBB Accreditation

A BBB Accredited Business since 02/01/2006

BBB has determined that Salem Tire Center Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Salem Tire Center Inc's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Salem Tire Center Inc

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
10/28/2014Problems with Product / Service | Read Complaint Details

He came out took my tire ,rim,and wheel off my tractor to take it in for repair.*** said it would take 2 or 3 days to fix.I called back in 2 days *** said he didn't have the wheel, tire,and rim not sure where it was.I have called back numerous times *** just laughes at me and says doesn't know where it is. I called back October 2 asked where my tire and wheel were he laughed at me and said,"On your Tractor". I said i only have 3 wheels on my tractor.*** said he would ask **** where it was.He put Me on Hold after 25 minutes i hung up and called back. The person who answered said *** left as soon as he put me on hold.Said they would find out and call back never have .I have tried to call the owner and he won't return my call.I have never cussed or got nasty with them on the phone.This process has been going on for 1.5 monthes.

Desired Settlement
I would like my wheel,rim,and tire fixed and put back on my tractor.The same wheel and rim that came off it.

Business Response
The customer's tire and wheel were brought in for a repair on the tire, which needed a section repair. This type of repair needs to be sent to a different location, and took 2 weeks to be finished and returned to our location. The tire was never lost, but at our other location needing to be repaired and delivered back to us. On the first attempt our service tech made to return and remount the tire, the ground was too wet to access where the customer had left the tractor. Our salesman (***) was not made aware that the service had not been completed. When the customer called to let him know that, we sent the service tech out again, but the ground was still too wet for our truck to access the tractor. On the third attempt, even though the ground was still wet, our service tech rolled the tire through the mud by hand to the tractor to remount it, so that our service truck would not get stuck or damage the ground. Unfortunately, this customer had to wait longer than we would have liked to get his wheel and tire back. As of 10/28/14, there is still an outstanding bill on this service, even though the service is complete, which the customer is aware of.

Industry Comparison| Chart

Tire Dealers

Additional Information

BBB file opened: 04/02/2004Business started: 01/01/1980
Type of Entity


Incorporated: May 1984, IL

Contact Information
Principal: Glen Henderson (President)
Business Category

Tire Dealers

Map & Directions

Map & Directions

Address for Salem Tire Center Inc

1100 E Main St

Salem, IL 62881-3503

To | From


2 Locations

  • 89 Village Square Mall 

    Effingham, IL 62401-2818(217) 342-9297

  • 1100 E Main St 

    Salem, IL 62881-3503(618) 548-5045
    (618) 548-5680

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Eastern Missouri & SouthernIllinois. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Salem Tire Center Inc is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


Additional Phone Numbers

  • (636) 272-4500
  • (618) 548-5045
  • (618) 548-5680

Additional Fax Numbers

  • (618) 548-2440

BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


BBB began including complaint response text in BBB Business Reviews on August 2, 2010.

BBB reports the complaint response text for all reportable complaints against a business that are received electronically.


Industry Tips for Tire Dealers


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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

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We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.