BBB Business Review
BBB Accredited Business since 01/26/2011
Meineke Car Care Center
(618) 667-7202320 E Center St, Troy, IL 62294-1644 Send email to Meineke Car Care Center
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A BBB Accredited Business since 01/26/2011
BBB has determined that Meineke Car Care Center meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Meineke Car Care Center's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||1|
|Problems with Product / Service||1|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Complaint Breakdown by ResolutionAbout Complaint Details
|10/28/2013||Problems with Product / Service | Read Complaint Details|
Complaint Category: Repairs resulted in additional damage
Complaint: September 2013 I took my car in for a flex pipe to be fixed. The next day my check engine light went on. I took it back and they explained to me that it was an electric sensor error and it would cost $30.00 to fix it. He said it is not necessary to fix it. I took my car there again today because the check engine light is still on and now they are telling me its a different sensor or a converter costing $1,500.00. I then took it to another Meineke and they told me that they broke my converter while putting in the flex pipe. They also said that it would cost $800.00 to fix what they had broke. I'm sending in the estimate showing what damage was done.
Initial Business Response
|09/11/2013||Advertising / Sales Issues | Read Complaint Details|
Complaint Category: Sales presentation used dishonest sales practices
Complaint: I took my car to this shop June 6th to have 4 new tires put on. I got a call that my ball joint and bearings were bad. I needed to replace my left side bearing and ball joint. I trusted him and said to go ahead and replace. When I went back to pick up the vehicle, I asked for my old parts back. He gave them to me and over the next week I went to three different places and had different mechanics look at it, including another meineke, and was told that the bearing was fine. The other meineke I went to told me that he would go back and ask what they found wrong with it. I went back and told them all of this. I was told they "guarantee" the right one was bad. He said he would put it on the lift if I stuck around. I did so and he showed me and it was fine. The GM said he would put my part back on and he said if it was bad, I would have to pay for the labor. He put it on and there was no play or wobble. He still tried passing ** off like it was. I knew it was good because the owner saw this and I asked what we were going to do. He said they would give me my money back on the bearing, the labor, and on my alignment amounting to $639.11. I asked about the ball joint that he told me was bad because 5 of the 6 mechanics I asked said it was good. Since I had caught them misleading me, whats to make me believe the ball joint was bad? They said they would not give me my money back because if they put it back on to check it and it was bad, it could mess my vehicle up. I checked with other mechanics and was told it was true. I took the truck back into meineke to put the old bearing back on June 13th. They put the bearing back on and gave me my partial refund. I called the next day and told him I would like the remaining money back for the ball joint and labor. I was told to call tomorrow, the 15th. I called back on the 15th and talked to the owner and he told me they will not give me my money back. He said they should not have given me my money back in the first place. I called customer service in NC and they got back with me on Monday, June 17th, and I told them what I've told the BBB. She asked about getting a partial refund. Its not worth a partial refund, I want the whole refund. She called and they told her what I've told you. She said there was nothing more that she could do. I told her I would be contacting the BBB, Illinois Attorney General, and anyone else I could contact about this issue. I also notified the business of this because they were not changing their mind. At that point, I took my truck to a Chevy Dealer where I bought it for an oil change. I asked them to check the bearings and said there was no problem. I went in to the Chamber of Commerce in Troy and told them what was going on. They gave me the BBB number to call.
Business' Initial Response
Type of Entity
Limited Liability Company
Contact InformationPrincipal: Mr. Matt Hudson (President)
Alternate Business NamesPrimo Novus Auto Services LLC
Map & Directions
Map & Directions
Address for Meineke Car Care Center
320 E Center St
Troy, IL 62294-1644
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Eastern Missouri & SouthernIllinois. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Meineke Car Care Center is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
BBB began including complaint response text in BBB Business Reviews on August 2, 2010.
BBB reports the complaint response text for all reportable complaints against a business that are received electronically.
Industry Tips for Tire Dealers
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