BBB Accredited Business since

Gateway Tire & Car Care Center

Phone: (314) 421-6100 Fax: (314) 421-3776 1435 N 13th St, Saint Louis, MO 63106 http://www.gatewaytirestl.com



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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Gateway Tire & Car Care Center meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Gateway Tire & Car Care Center include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Gateway Tire & Car Care Center
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 13, 2003 Business started: 05/15/1989 Business started locally: 05/15/1989
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Office of Chief Disciplinary Counsel - MISSOURI
3327 American Ave, Jefferson City MO 65109-1016
http://www.mochiefcounsel.org
Phone Number: 573-635-7400
Fax Number: 573-635-2240

Type of Entity

Corporation

Business Management
David Quest, Owner Data Ross, Off. Mgr./Comp T
Contact Information
Principal: David Quest, Owner
Business Category

Tire Dealers Auto Repair & Service

Alternate Business Names
Gateway Tire (OLD INFO)

Additional Locations

  • 1435 N 13th St

    Saint Louis, MO 63106 (314) 421-6100

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

4/5/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I brought in my 1995 Chevrolet Lumina March 22, 2016 to repair the rear drivers side wheel. I did sign paperwork, but was never given an estimate for the repair.  I was not until after the repair was done that I was told about the fee and given a bill for $634, which I paid.

Desired Settlement: I would like a partial refund for the repair - $140. Also, you should inform the customer of the fee before repairs.

Business Response: Mr. ****** was advised what would be necessary to repair his vehicle.  We explained exactly what would have to be done in order to repair his vehicle and was giving the go ahead by Mr. ****** to do the necessary repairs.  When a customer signs the work order then and only then will we do any work on any customers vehicle. I have attached the work order and pictures of the old parts that needed to be replaced as well as the RO. As we were giving the go ahead to do the repairs, I do not see a need to refund anything to Mr. ****** as this is the cost to repair Mr. ******'s vehicle.

6/13/2014 Problems with Product/Service

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Gateway Tire & Car Care Center
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)