BBB Accredited Business since

Live Nation

Phone: (314) 657-4900 Fax: (314) 291-4719 View Additional Phone Numbers 6677 Delmar Blvd Ste 320, Saint Louis, MO 63130

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Live Nation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Live Nation include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Live Nation
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 11, 2002 Business started: 01/01/1980 Business started locally: 01/01/1980
Business Management
Larry Pearson, General Manager
Contact Information
Principal: Larry Pearson, General Manager
Business Category

Ticket Sales - Events

Alternate Business Names
Clearchannel Entertainment Inc-Previous

Additional Locations

  • 6677 Delmar Blvd Ste 320

    Saint Louis, MO 63130 (314) 298-9994 (314) 657-4900


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

4/13/2015 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: To whom it may concern,I am writing to complain about Def Leppard tickets sold to me at your Hollywood Casino Amphitheater box office on 02-21-2015. There was a 4 pack ticket special (4 for $74) advertised by local radio station 94.7 and confirmed by your box office attendant when I called Hollywood Casino Amphitheater on 02-20-15 that stated there were both lawn AND select seats available as the special. When it was my turn to purchase, I requested the 4 pack seat special and was told it was lawn specials only and that seats were never advertised. I hesitantly purchased the 4 pack lawn seats. Other customers further back in line said the same thing - that seats were advertised as part of the special. Our complaints where unheard by the person appearing to be the supervisor who claimed she did not have access to any information about the show other than the generic price ranges. This is the box office at the event venue and people are frankly not trained properly to address questions. I was the 6th person in line and was sold tickets minutes before the online website opened for sales; it would have been impossible for them to sell out had they been offered like they were supposed to be. Product_Or_Service: 4 pack Def Leppard tickets

Desired Settlement: I wish to have my 4 lawn tickets replaced for 4 seats for the Def Leppard show 2015Thank you

Business Response: Initial Business Response /* (1000, 11, 2015/04/06) */ Reserved 4- pack ticket special was available during presale promotions as well. Reserved 4 packs sold out during presales, resulting in only Lawn 4 packs being available during public on-sale on Saturday morning, February 21st. Consumer has been contacted and offered an exchange of tickets due to difficulties in receiving correct information from venue staff and lack of courteous customer service. Venue waiting on return of tickets by consumer for exchange.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Live Nation
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)