BBB Business Review

Text Sizesmall medium large

BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Suddenlink Communications meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Suddenlink Communications include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1173 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1173 complaints closed with BBB in last 3 years | 463 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 410
Billing/Collection Issues 463
Delivery Issues 66
Guarantee/Warranty Issues 14
Problems with Product/Service 220
Total Closed Complaints 1173

Customer Reviews Summary Read customer reviews

71 Customer Reviews on Suddenlink Communications
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 1
Negative Experience 69
Total Customer Reviews 71

Additional Information

BBB file opened: September 08, 2010 Business started: 02/12/2006 Business started locally: 02/12/2006 Business incorporated 02/12/2006 in MO
Type of Entity

Corporation

Business Management
Tina Marmon, Customer Experience Manager
Business Category

Television - Cable, CATV & Satellite

Alternate Business Names
NPG Digital Phone, LLC (DBA) Suddenlink Communications
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.