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BBB Accredited Business since

Charter Spectrum

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Phone: (636) 207-5100 View Additional Phone Numbers 12405 Powerscourt Dr, Saint Louis, MO 63131 http://www.charter.com View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Charter Spectrum meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

4615 complaints closed with BBB in last 3 years | 1106 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1543
Billing/Collection Issues 1494
Delivery Issues 308
Guarantee/Warranty Issues 42
Problems with Product/Service 1228
Total Closed Complaints 4615

Customer Reviews Summary Read customer reviews

151 Customer Reviews on Charter Spectrum
Customer Experience Total Customer Reviews
Positive Experience 6
Neutral Experience 6
Negative Experience 139
Total Customer Reviews 151

Additional Information

BBB file opened: December 01, 1992 Business started: 12/01/1992 in MO Business started locally: 12/01/1992 Business incorporated 11/03/1999 in MO
Type of Entity


Business Management
Thomas Rutledge, President & CEO Jana Brewer, Sr. Director Customer Care Operations Regina Day, Customer Care Escalations Manager Debbie Johnson, Senior Manager of Field Communications Taylor Johnson Vickie Mason, Customer Service Mr. Sean O'Donnell, Vice President and General Manager Glenda Riley, Customer Service
Contact Information
Customer Contact: Regina Day, Customer Care Escalations Manager
Principal: Thomas Rutledge, President & CEO
Business Category

Television - Cable, CATV & Satellite Telephone & Television Cable Contractors Internet Services Telephone Communications

Hours of Operation
M: 8:00 AM - 6:00 PM
T: 8:00 AM - 6:00 PM
W: 8:00 AM - 6:00 PM
Th: 8:00 AM - 6:00 PM
F: 8:00 AM - 6:00 PM
S: 9:00 AM - 1:00 PM
Su: Closed
Alternate Business Names
Charter Communications Inc.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.