BBB Logo

Better Business Bureau ®
Start With Trust®
In St. Louis, MO

BBB Business Review

What is a BBB Business Review?

BBB Accredited Business since 05/01/2008

Charter Communications Inc. (Headquarters)

Find a Location

(636) 207-5100View Additional Phone Numbers12405 Powerscourt Dr, Saint LouisMO 63131-3673 Send email to Charter Communications Inc.View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since 05/01/2008

BBB has determined that Charter Communications Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

All Locations are BBB Accredited
Find a Location

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Charter Communications Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 4783 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

4778 complaints closed with BBB in last 3 years | 1783 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues473
Billing / Collection Issues1669
Delivery Issues25
Guarantee / Warranty Issues8
Problems with Product / Service2603
Total Closed Complaints 4778

Additional Complaint Information

All complaints for Charter Communications are processed by BBB St. Louis. Due to the volume of activity, 25% of complaints are not published for public viewing.

Customer Reviews Summary Read customer reviews

19 Customer Reviews on Charter Communications Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 1
Negative Experience 17
Total Customer Reviews 19

Additional Information

top

The BBB has received numerous complaints against this firm that offers cable TV, Internet and phone service. The patterns of complaints primarily allege poor customer service, billing errors, late arrivals for appointments, no notification when appointments are cancelled, misleading advertising and failure to refund consumers upon cancellation of service. These complaint patterns are reflected in the complaint statistics below.

On July 1, 2013, Charter Communications acquired Optimum West, a cablevision company.

BBB file opened: 12/01/1992Business started: 12/01/1992
Type of Entity

Corporation

Incorporated: November 1999, MO

Contact Information
Principal: Thomas Rutledge (President & CEO)Customer Contact: Michael Henry (Customer Care Escalations Manager) Jana Brewer (Sr. Director Customer Care Operations) Taylor Johnson Debbie Johnson (Senior Manager of Field Communications) Vickie Mason (Customer Service)Mr. Sean O'Donnell (Vice President and General Manager) Glenda Riley (Customer Service)
Business Category

Television - Cable, CATV & Satellite, Telephone Communications, Internet Services, Telephone & Television Cable Contractors

Alternate Business Names
American Cablevision of St/L, Charter Pipeline, Optimum West
Industry Tips
Beware of Fraudulent International Phone Calls
Changing Wireless Carriers? You Can Now Keep the Same Number
Choosing a Web Hosting Service for your Business Web Site
HDTV Brings New Meaning to TV Watching
Phone Leasing
Prepaid Cell Phone Services
Protecting Your Long Distance Service
X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.