BBB Accredited Business since 08/01/2013
Backyard Dreams Inc
Phone: (618) 467-6447Fax: (618) 466-3386
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Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product / Service||1|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||1|
Complaint Breakdown by ResolutionAbout Complaint Details
|08/05/2014||Problems with Product / Service | Read Complaint Details|
We arrived to open the pool May 27th and found that the cover had fallen in by the diving board. The water under the cover was brown, contained tree debris and tadpoles. I called Ms. ******* to recommend that the pool be pumped down to remove debris. She did not want the pool to be pumped down and blamed my employees for the debris and tadpoles in her pool. She then texted me pictures taken the night before the opening that clearly show the cover had fallen in by the diving board. We added shock and algaecide to the pool. I visited the pool to see what was going on and found a pool with dead tadpoles on top and water so dark that you could not see the bottom. The water does not turn that dark in one day from a cover being dumped in the pool as she accused us of doing. We then started skimming the pool to remove tadpoles and debris and vacuumed the pool as best we could. The next day (28th) we added more pool shock and scooped debris from the bottom of the pool and vac'd again and backwashed filter. The pump basket was replaced and pine needles cleaned from the pump's impeller. We were at the pool again on the 29th to add more shock, vac'd, and backwashed filter. I went back on the 30th. Vac'd pool and backwashed. Then I took the filter apart to clean before recharging with de. At this time I found damaged grids that needed to be replaced. Left the home with the understanding that we should order the damaged parts and install Monday when they came in. Later that day I received a text stating that we were not to come back.Balance due for the opening, pump basket, and cl;arifier is $324.60.
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