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Consumer Complaints

BBB Accredited Business since 10/09/2007

Dancewear Solutions

Phone: (314) 773-9000

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Customer Complaints Summary

4 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Delivery Issues2
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Guarantee / Warranty Issues0
Total Closed Complaints4

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (4)BBB Closure Definitions
12/18/2014Delivery Issues | Read Complaint Details
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Complaint
I am customer XXXXXXXXXX-Dancewear failed to reship lost order XXXXXXXXXX or respond to my e-mails.
I was informed order XXXXXXXXXX was suppose to arrive on Dec. 15th based on u.s. Postal service information. I never got the item. I informed Dancewear solution of the the problem. they only sent 2 e-mail. stating to contact the postal service. The postal service informed me to contact dancewear. Ie-mailed and requested for someone to contact me from Dancewear solution. They ignored my request for a manager to e-mail me on the next step of what they would do or keep in contact one the situation. they shut down communication completely not responding to no e-mails I sent. I called and the customer service told me They don't know what they can do,sorry.' I ask for a manager to e-mail me. They would not comply.

Desired Settlement
all I ask was could they send a reshipment of the same items? No reply or consideration by the company.

Final Consumer Response

I'm closing my complaint no# XXXXXXX

I was e-mailed by Dancewear solution today.
They willing to replace my lost package.

there is no need for BBB service at this time.

I'm satisfied by the company's response

11/27/2013Delivery Issues | Read Complaint Details
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Complaint
11 SKIRTS WHERE ORDERED AND SHIPPED TO THE WRONG ADDRESS. THE STORE WAS CONTACTED ON THE SAME DAY OF SHIPPING ON 10/23/13. REPRESENTATIVE STATED SOMEONE OTHER THAN MYSELF WHO ORDERED THE SKIRTS, OR THE PERSON THE PACKAGE WAS ADDRESSED TO SIGNED FOR THE PACKAGE. EXPLAINED THEY SHIPPED TO WRONG ADDRESS. 2 MEMBERS OF GROUP SPENT 30 MINUTES LOOKING FOR ADDRESS UNSUCCESSFULLY. SPIRITUAL EXPRESSIONS WAS SUPPOSE TO LAUNCH AN INVESTIGATION TO TRACK DELIVERY FOR RETURN OF PACKAGE, WITHIN 3- 8 BUSINESS DAYS. 10/31/13 I CALLED AND TOLD THAT THE PACKAGE WAS DELIVERED AND THERE IS NOTHING THEY CAN DO, SO NOW I'M OUT $255.00 AND NO MERCHANDISE TO SHOW.
Product_Or_Service: FLOOR LENGTH SKIRTS
Order_Number: XXXXXXXXXX

Desired Settlement
I WOULD LIKE THE SKIRTS TO BE REPLACED. THEY WERE ORDERED FOR A CHURCH GROUP, THAT RAISED THE FUNDS TO PAY FOR THE SKIRTS.

Business Response
Contact Name and Title: ***** ******** CSR MGR
Contact Phone: XXX-XXX-XXXX
Contact Email: *************@********.***
Customer located package with merchandise. No refund due.

12/20/2012Problems with Product / Service | Read Complaint Details
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Complaint
I would like to report that this company is non-compliant with exchanging merchandise that ended up being too small for my daughter. I am very unhappy that this was an online order and they are not willing to send me the correct size without purchasing the bodysuit again and then refund. I am appalled that I have to pay for shipping to return the merchandise that is no where near the size they state it would be; according to their sizing chart.This was a Christmas gift and now I have to wait 3 weeks for a regular exchange b/c this company will not ship it out until they get my original purchase. Therefore, I cannot use this as a Christmas gift and its something that I needed before then.

Desired Settlement
I would like the correct size (Large Child size bodysuit)shipped to me within a week as it already took a week to get someone to call me. Or I would like a full refund first before sending the rest of the order back.

Business' Initial Response
Contact Name and Title:
Contact Phone: XXX-XXX-XXXX
Contact Email: *****@Weissman.net
We have arranged to send her a new item and are not waiting for the return to be received. It does need to be noted that our website shows CLEARANCE items as non-returnable. We are already going outside our guidelines to allow her to return them. The fastest way to take care of her is to place a new order and then, when the return is received, give her a full refund. The purpose of this policy is that we want the merchandise back so (a) we don't have to track all the customers who say they will return something and then they get side tracked and it doesn't come back and (b) it allows us to manage the customers funds (charges) in a much cleaner fashion.

01/24/2014Problems with Product / Service

Industry Comparison| Chart

Sportswear - Retail, Clothing - Retail, Apparel-Uniforms - Sales/Rentals/Accessories

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.