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Better Business Bureau ®
Start With Trust®
In St. Louis, MO

BBB Business Review

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BBB Accredited Business since 12/08/2009

MidwayUSA

(573) 445-6363View Additional Phone Numbers5875 W Van Horn Tavern Rd, ColumbiaMO 65203-9274 Send email to MidwayUSA

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BBB Accreditation

A BBB Accredited Business since 12/08/2009

BBB has determined that MidwayUSA meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised MidwayUSA's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 33 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

33 complaints closed with BBB in last 3 years | 15 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues7
Billing / Collection Issues4
Delivery Issues9
Guarantee / Warranty Issues1
Problems with Product / Service12
Total Closed Complaints 33

Customer Reviews Summary Read customer reviews

2 Customer Reviews on MidwayUSA
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 2

Additional Information

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BBB file opened: 01/15/1999Business started: 06/01/1977
Contact Information
Principal: Jared Carlow (Customer Support Manager) Mr. Matt Fleming (President)Mr. Stan Frink (Contact Center VP)Mr. Larry Potterfield (Founder)Ms. Brenda Potterfield (Founder)
Business Category

Sporting Goods - Retail, Gun sights, Scopes & Mounts, Guns & Gunsmiths

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.