BBB Accredited Business since

Dennis Denny Hardware & Sporting Goods Inc

Phone: (636) 343-9447 1 Gravois Rd, Fenton, MO 63026 http://www.dennydennis.com/


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Dennis Denny Hardware & Sporting Goods Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Dennis Denny Hardware & Sporting Goods Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Dennis Denny Hardware & Sporting Goods Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 17, 2007 Business started: 01/01/1957 Business started locally: 01/01/1957 Business incorporated 09/10/1971 in MO
Type of Entity

Corporation

Business Management
Mr. Denis J. Dennis, CEO
Contact Information
Principal: Mr. Denis J. Dennis, CEO
Business Category

Sporting Goods - Retail Clothing - Retail Gun Safes Archery Equipment & Supplies Archery - Bow Sights Fishermens Supplies Gun Dealers Gun sights, Scopes & Mounts

Alternate Business Names
Dennis Hardware Inc Denny Dennis

Additional Locations

  • 1 Gravois Rd

    Fenton, MO 63026 (636) 343-9447

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

3/4/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a $75 gift card in December 2014 right before Christmas. On March 3, 2015 I went back to this store to get a refund on the gift card. On the receipt it does not state that gift cards cannot be returned for a refund and I was not made aware during the time of purchase either. I was told that they would not refund me.

Desired Settlement: I would like the $75 refunded.

Business Response: Initial Business Response /* (1000, 5, 2015/03/03) */ Contact Name and Title: *** ***** GM Contact Phone: XXX-XXX-XXXX Contact Email: *********@sbcglobal.net The gift card policy is stated on the back of the gift card. The guideline are in the same manor of all the big major retailers in Missouri that I have checked. This is how the back of the card reads This gift card may be redeemed only at Denny Dennis Sporting Goods and is not redeemable for cash or for making payments on accounts receivable. Denny Dennis Sporting Goods cannot replace the value of this card if it is lost, stolen or used without your authorization. This card is void if it is tampered with in any way, or has become unreadable or unable to be scanned. It is the sole discretion of Denny Dennis Sporting Goods management if this card is valid. Purchase and use of this card constitutes acceptance of these terms and conditions. This policy has been this way for over 20 years. So we are sorry but there are no refunds on gift cards


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Dennis Denny Hardware & Sporting Goods Inc
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)