BBB Business Review

BBB Accredited Business since 01/14/1993

Amazing Siding & Windows

Phone: (636) 230-5800Fax: (636) 230-5801View Additional Phone Numbers255 Old State Rd, EllisvilleMO 63021-5912 Send email to Amazing Siding & WindowsView Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since 01/14/1993

BBB has determined that Amazing Siding & Windows meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Amazing Siding & Windows' rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues1
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Amazing Siding & Windows

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
10/22/2013Guarantee / Warranty Issues | Read Complaint Details
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Complaint
A strip of vinyl clad aluminum installed by amazing siding was blown off by the wind. Amazing siding has not replaced it.
Amazing Siding was contracted to clad the outside wood parts of our house (door frames, window frames, porch area, etc.) with vinyl coated aluminum at a cost of $10,513. This was accomplished several years ago.
In April 2013, the wind tore off a strip of the vinyl coated aluminum that covered the corner of the house.
I called the Amazing Siding office on 25 April and talked with **** She said that the strip was under warranty and that someone would be out in about 10 days to look at the job. About two weeks later an Amazing Siding guy came out, looked at the damage, and took the torn strip back with him.
I called again on 20 May and was told that they would have the service guy do a follow up call. The service guy said that he had to order a new coil of metal and was waiting for it to come in.
On 28 May I talked to *** of Amazing Siding who said that the service guy had the metal and he would call the day before he came.
On 24 July I talked to ****** of Amazing Siding who said that she would check with the service guy about the delay. I was told that the delay was because it was too slippery to put up a ladder because of all of the rain.
I talked to *** again on 19 Sept who said she would check with the service guy and get right back to me. She called back to say that someone had taken the service guys coil of metal and that he needed to order a new one. She said that he would be out Monday or Tuesday (23-24 Sept) and that she would call back to make sure that he came.
As of today, neither thing happened.

Desired Settlement
I am expecting Amazing Siding to replace the strip of Vinyl Siding that was blown off.

Industry Comparison| Chart

Siding Contractors, Windows - Installation & Service, Gutters & Downspouts

Additional Information

top
BBB file opened: 01/14/1993Business started: 01/01/1993
Business Management
Principal: Corey Wilcox (Owner)Mr. Jason Linville (General Manager)
Business Category

Siding Contractors, Windows - Installation & Service, Gutters & Downspouts

Hours of Operation
Mon: Closed
Alternate Business Names
Amazing Siding Corp. of Missouri, Amazing Energy Solutions, Amazing Gutter Protection

Map & Directions

Map & Directions

Address for Amazing Siding & Windows

255 Old State Rd

Ellisville, MO 63021-5912

To | From

LocationsX

1 Locations

  • 255 Old State Rd 

    Ellisville, MO 63021-5912(636) 230-5800
    Fax: (636) 230-5801

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Eastern Missouri & SouthernIllinois. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Amazing Siding & Windows is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (314) 913-3428
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Additional Email Addresses

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on August 2, 2010.

BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

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Industry Tips for Siding Contractors

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.