Business ProfileforCaleres Inc.

Date of incident - 2/17/24 I purchased 2 pairs of shoes and 2 packs of socks. My debit card was declined so I used my credit card to pay for it. However, I was charged on my debit card AND my credit card. I am being told by Famous Footwear that they don't have any record of this transaction but it is clearly debited from my account with their business detailed as being paid for this. The amount of $145.21 needs to be refunded. This is my seconf complaint against this business in less than a year, and quite frankly I am tired of having issues with them. The last issue I had involved them crediting a gift card that was no longer in my possession instead of refunding back to my checking account as I had requested. It took me more than a month for them to refund my money and I didn't even get the compete amount back. I have purposely been avoiding patronizing them because of this issue but figured I would try them again. This seems like a very incompetent business that consistently creates extra work for their customers. I do not like this business at all. I want my money back now! I should have only paid $188 for my items, but I have a charge for $188 on my credit card(that famous footwear acknowledges) and a charge for $145.21 on my checking account that they are denying having any record of. I have already disputed this with my bank.