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Consumer Complaints

BBB Accredited Business since 09/23/2009

Altmann Roofing and Construction, LLC

Phone: (636) 282-7215

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Customer Complaints Summary

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues1
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Total Closed Complaints3

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (3)BBB Closure Definitions
03/22/2013Problems with Product / Service | Read Complaint Details
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Complaint
****** Roofing demanded payment for work that was not completed and charged extra for work I did not agree to.
****** Roofing agreed to complete repairs from hail damage to my house, as per State Farm Insurance Adjusters Report Claim # XX-XXXD-, date of inspection: April 26, 2012. The agreement was sold to me by ****** Roofing salesman on April 26,2012.
Several items in the report were not completed by ****** Roofing and I was improperly charged for some of the work.

Three items blatantly not completed are:
1. Flew cap was NOT replace ($256.70)
2. Roof flashing was not replaced ($241.46)
3. Fascia right elevation was not replaced ($181.89)
Total: $680.05
This cost comes directly from the State Farm Insurance report.

In addition, various pieces of j-channel and trim were not changed. I had a contractor, Siding, estimate the cost to FINISH the siding work uncompleted by ****** Roofing: $2010.00. This does not include the flew cap that was NEVER replaced.

Finally, I was improperly charged for removal of an "extra" chimney chase I never saw: $123.58. I was charged $112.50 to 'properly' install Tyvek House wrap using tape ( Wrapping the house properly was INCLUDED in the State Farm claim). I was charged $35 for lumber I paid for.

Totals:
Moore's Siding: $2010.00
Flew Cap/Flashing: $498.16
Tyvek house wrap tape, lumber,'extra' chimney chase: $271.08

Total requested refund: $ 2,779.24

I attempted to call owner, ****** ******, beginning on December 7, 2012 at 11:45 AM, and made multiple attempts to reach him over the next SIX WEEKS to discuss completion of work, he never answered or returned my calls. I sent him a certified letter on February 26, 2013 requesting a refund for $2,779.24.

To date I have not received any refund.

In summary, ****** ****** demanded payment for WORK NOT COMPLETED. He further threatened to begin charging me interest on the final amount due, even though the work was not completed. Our agreement clearly states: final payment due upon COMPLETION OF WORK". In order to protect my credit I felt compelled to pay, and did so under protest.

I feel my request for a partial refund for work blatantly not completed is a fair and honest request.

****** ******

Desired Settlement
I would like a refund in the amount of : $2,779.24

Business' Initial Response
MR. IS LYING WE ONLY CHARGED HIM FOR THE LABOR TO REPLACE THE 2 x 6 TO GO AROUND THE CHIMNEY BECAUSE THE PREVIOUS BUILDER INSTALLED IT IMPROPERLY, OF WHICH WE HAVE THE PICTURES BEFORE REPLACING IT, AND THE MATERIAL HE BOUGHT WE COULD NOT USE DUE TO WARPING FOR THE LUMBER, IT WAS CHEAP LUMBER. I HAVE A LETTER FROM WHO REMOVE 2 CHASECOVERS, THE TYVAK TAPE WAS USED WHEN INSTALLING THE WINDOWS NOT THE SIDING TO PREVENT ANY AIR PENETRATION. MR. RECIEVED A COPY OF THIS LETTER FROM CBENNET TO THE AFFECT OF THERE BEING 2 CHASECOVERS THAT HAD TO BE REMOVED AND SO DID HIS INSURANCE.
JUST A LITTLE INFORMATION ABOUT WHY MR. COULD BE MAKING A FALSE CLAIM IS, MR. ON HIS LAST INSURANCE CLAIM BEFORE THIS INSURANCE CLAIM USED THE MONEY TOWARD OTHER THINGS AND HIS INSURANCE ONLY PAID FOR WHAT THEY WAS OBLIGATED TO PAY FOR DUE TO THE REPAIRS NOT BEING DONE ON THE 1ST CLAIM, SO MR. HAD TO PAY OVER $6000.00 OUT OF HIS POCKET TO HAVE ALL THE REPAIRS DONE FOR HIS INSURANCE COMPANY. I BELIEVE HE IS TRyING TO RECOVER SOME OF THIS MONEY HE HAD TO PAY OUT OF HIS POCKET. WHEN WE DID COME TO AN AGREEMENT FOR PAYMENT. HE THEN MADE SLANDERIST STATEMENTS ABOUT OUR ROOFER,HE SAID THEY LOOK LIKE THEY ARE FROM MARION PRISON, THIS IS AFTER HE BARBQUE FOR THE ROOFER, JOKED AROUND WITH THE ROOFER, HAD ONE ROOFER SHOW HIS SON HOW TO HUNT WITH A BOW, and gave the office complements on the roofers.
THEN WE HAD TO WAIT ON OUR MONEY BECAUSE MR. USED THE MONEY TO BOND HIS SON OUT OF JAIL, TO WIT, HE EMAILED MR. A COPY OF THE BOND, AND ASK US TO WAIT FOR PAYMENT. WE DID GIVE MR. A REFUND OF $ 2542.70. OF WHICH HE AGREED THIS WAS THE AMOUNT TO BE REFUNDED TO HIM. SO WE CAME TO AGREEMENT ABOUT ALL REPAIRS COMPLETED AND THEN HE MAKES STATEMENT ABOUT OUR ROOFERS OF WHICH WE ASKED HIM TO APOLOGIZE FOR, HE DID NOT. AND THEN HE SENT A CERTIFIED LETTER AND NOW A BBB REPORT.
IT IS CLEAR TO SEE MR. IS NOT BEING HONEST. BECAUSE WHY WOULD HE MAKE A FINAL PAYMENT IF YOU ARE NOT HAPPY WITH THE WORK COMPLETED OR ASK THE OWNER TO WAIT ON HIS MONEY SO HE COULD BOND HIS SON OUT OF JAIL. IT MAKE NO SENSE.
I AM REQUESTING THIS CASE TO BE CLOSED AND REMOVED FROM OUR BBB REPORT AS MR. IS NOT BEING HONEST ABOUT EVERYTHING AND IS JUST, TO ME, TRYING TO RECOVER MONEY HE HAD TO PAY OUT OF HIS OWN POCKET DUE TO USING INSURANCE PROCEEDS ON HIS 1ST CLAIM TOWARD OTHER THINGS THAN THE REPAIRS NEEDED TO HIS HOME. AND WE HAD CALLED HIM AFTER RECIEVING THE CERTIFIED LETTER AND HE NEVER RETURNED THE CALL, BUT INSTEAD FILED A REPORT TO THE BBB.

07/16/2014Problems with Product / Service
03/06/2014Guarantee / Warranty Issues

Industry Comparison| Chart

Roofing Contractors, Storm Damage Repair, Siding Contractors, Contractor - Metal Roofing, Commercial Roofing, Gutters & Downspouts

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.