BBB Accredited Business since

Christone Enterprises Inc.

Phone: (618) 624-2502 Fax: (618) 624-2556 125 W 1st St, O Fallon, IL 62269 http://www.christone.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Christone Enterprises Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Christone Enterprises Inc. include:

  • 34 complaint(s) filed against business

Factors that raised the rating for Christone Enterprises Inc. include:

  • Length of time business has been operating
  • Response to 34 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

34 complaints closed with BBB in last 3 years | 9 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 8
Billing/Collection Issues 6
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 17
Total Closed Complaints 34

Customer Reviews Summary Read customer reviews

5 Customer Reviews on Christone Enterprises Inc.
Customer Experience Total Customer Reviews
Positive Experience 5
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 5

Additional Information

BBB file opened: January 01, 1990 Business started: 02/11/1988 Business started locally: 01/01/1988 Business incorporated 06/01/1992 in IL
Type of Entity

Corporation

Business Management
Christopher Mendola, Jr., Vice President
Contact Information
Principal: Christopher Mendola, Jr., Vice President
Business Category

Property Management Real Estate Services Real Estate Consultants


Additional Locations

  • 125 W 1st St

    O Fallon, IL 62269 (618) 624-2502

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/7/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I signed the lease to a duplex house that was still occupied at the time, with the promise from the property management that it will be cleaned up and fixed and ready for move in by the move-in date that they gave me. I was excited and glad to stop looking, so I paid the deposit, did the paper work and on June 20th I picked up the keys. June 21st I went to check out the house before moving my things in the next day, but the keys wouldn't work. I called and called and called and finally got in touch with someone who told me to come back and get the right keys from the office. After getting the right keys, I went back to the house to view the conditions of the house. It was not up to standard. The screen door had a big tear on the screen, wouldn't hold a fly out. The hardwood floor in the family room had some dirt on the floor. The blinds had brown tape holding some of the parts together. The bathroom had hair on the walls from a bad attempt at cleaning and it had a big gung of mildew on the upper left corner of the walls. All this screamed to me, "They didn't clean this house"! The worst of all was the carpet in two bedroom was extremely filty dirty, stained up and marked up. That alone was my reason not to want to stay in this house. I called and called and called and once again it took forever to get through to someone in the office. After telling them about the condition of the house especially the carpet and that having two small children that play on the floor that I couldn't stay here without new carpets. They sent out their carpet cleaning guy to clean up the carpet. Even the carpet guy stated that the carpet needed to come up that even after cleaning it, those stains were not going to come up. I called back and told them that the carpet may be clean now, but it is still full of stains that could be pet feces or infant feces or blood or God know what else. They told me that their carpet cleaner says its clean and stains wont come up and that's all that can be done. I asked why not pull the carpet and put a new one because I am worried about the health of my children. They told me that they have to wait to ask the owner because he is out on hos motocycle and cant hear his phone. when they did call back, they said he doesn't want to replace the carpet because he cant financially support it. I ask, what if I pay for the carpet and the take it out from my rent. and at the meantime that I need them to send out their cleaning crew to come and clean this house properly. All this while my belonging are sitting in the garage because I didn't want to put anything on that dirty carpet. They tell me that the owner doesn't want to replace the carpet until he returns from his trip after the 4th of July and comes over to see the condition of the carpet himself. That they will not send their cleaners because the house was cleaned before the workers came in to fix things. And I couldn't get my own cleaning crew or carpet cleaners because they wont pay for it. So, I asked them if they will let me off my lease then, because they didn't hold up their own part of the deal to have the house move in ready and they are not making any attempt to fix things properly. They refused to let me out of the lease. I don't mind staying in this lease, or cleaning the house up to my own standard, but I would like this carpet to be replaced with a new carpet. I have moved around a lot in my military days, never have I had such problems with a property management company, nor have I ever been expected to live in a house that still had dirty remnants from the previous renters.

Desired Settlement: To replace the two carpets in the 2 bedrooms.

6/16/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My complaint with christone enterprises relates to poor service in the daily operations of their office staff, to failure to meet the agreements of the lease. Upon moving into the property in Swansea, Il the location was absolutely dirty, with paint peeling off of walls and cabinets, cat feces and litter were in closets and cabinets, light fixtures were inoperable due to missing light bulbs, vents were covered with debris, toilets and tubs had not been cleaned, mold in the basement, water sitting in an open bathroom toilet that will not flush in the basement, empty liquor bottles in closets, the outside yard was overgrown with debris and piles of wood and other debris measuring 6 feet off the ground, gutters were clogged, the basement was leaking, the fire place has wood and other items in them and it will not open, the light fixtures on the garage will not work, the windows up until recently would not stay open, the stairs had carpet removed with nails and glue left on several of the stairs and the door leading to outside the house in the basement did not have a functioning lock. To make matters worse we paid a two months security deposit on the location plus the first months rent and was given the answer that they were concerned about our credit history. At the time my credit score was between 680 and 710. It is my belief that the deposit went higher because the office staff realized we were a bi-racial couple and we were discriminated against only after they saw my drivers license photo. Some of the above items have been taken care of due to constant calling and reminding of the office and maintenance staff about some of the issues. The windows were fixed in March of this year and the lock was fixed on the basement door in late October of 2015. We have tried multiple times through email, voice messages and in person to have these issues rectified. On many occasions a simple phone call is never returned. I have been told that many of these issues are up to the owner and not CHRISTONE. I understand that maybe the case but we mail our check to Christone. I have asked to be compensated for the physical work we have had to do in regards to cleaning, some repairs to make this home livable for my family and 3 children. I asked for one month of our security deposit back and a reduction of the rent. We have even offered to paint the place to keep exterior wood from rotting as it is beginning to do.. We have never been late on rent and our account is in good standing. Recently, when I tried to get these issues resolved I have been told yes they have violated the agreement and we should just move. It is unfortunate that I have to file this complaint but their apparent lack of results is appalling. If I could move I would but with children who are very involved in school and the shear headache of moving again is just something we don't want to do right now.

Desired Settlement: I would like to have the business above to be contacted and the items fixed/ addressed and one month of my security deposit returned. Timely responses to phone calls and follow-up by staff to ensure repairs and requests are dealt with.

Business Response:

This response is being provided by the owner of Christone Enterprises.  ****** *****’s complaints as reported to the Better Business Bureau are invalid and are an attempt to extort more goodwill from Christone Enterprises.  Our agency completed turnover work on the property after the last tenants vacated.  ****** ***** saw the property prior to applying and there was no mis-representation on our agency’s behalf.  The property had been cleaned and proper turnover work completed.  If ****** ***** did not like the condition of the property when he viewed it then he should not have applied for it.

****** *****’s accusations of racism are shameful and outrageous.  To imply that our company mandated an additional amount for his deposit because his family is biracial is the reason there are so many racial issues in this country right now.  ******, you are the problem.  You have never met me, how do you know I’m not black or that I’m not married to a black woman?  We have a black man on our maintenance department and enjoy a 28-year long history of employing minorities in our company.  Clear your heart and mind of hatred and stop pulling the race card to bully people out of what you want.  You were fortunate to get approved with an additional deposit given your application credit status and instead of being appreciative that we gave you a chance you turn and bully to get what you want.

To come back now, EIGHT MONTHS after moving in to file a BBB complaint borders on coercion.  He contacted us and reported several items that needed to be addressed.  The owner did not approve anything requested, including the window in his daughter’s bedroom that had been broken by a tree branch during a storm.  We directed our maintenance staff to replace the window AT OUR COMPANY’S EXPENSE as a courtesy to him as well as other work he requested.  CHRISTONE ENTERPRISES PAID TO FIX HIS COMPLAINTS on our own goodwill because the owner would not fix them.  ****** ***** knew our hands were tied and he knew our company paid for the repairs.  After they were completed, we heard nothing back about any more repairs. 

On May 10, 2016, ****** ***** emailed us asking for half of his security deposit back and a significant reduction in rent.  We cannot approve this request based on his qualifications at time of approval.  Then on June 8, 2016, ****** ***** sent another email informing our agency that he would be receiving assistance in order to pay his July rent.  As such, the owner is absolutely not in any position to remit portion of his deposit back or lower the rent and mentioned it is now clear as to why he requested it in the first place.  If ****** ***** is unhappy with the house, can move instead of bullying our company.  If he breaks his lease agreement the owner may direct our agency to take this before a judge and ****** ***** can spend considerable money on an attorney and explain his position so that justice may decide what is fair. 

What is NOT fair is for our company to work hard getting ****** ***** approved based on his qualifications and then receive repairs at our company’s goodwill and expense and then try to extort more of what he wants from our company by filing an unfounded BBB complaint and accusing us of racism.  This behavior is shameful and our agency will remain steadfast in our position of upholding the lease terms in order to protect ALL parties concerned.  

3/2/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Christone enterprise is a realty agent who was acting on behalf of the owner. I had rented the house for 2 years and after completing the contract, I have not received my rental deposit amount. This agent was trying to charge me for various issues which were "made up", even though the owner of the house had confirmed thru email that, there was no damages to be charged. I also learnt that this business tries to charge owner and myself, for various (same) issues separately.I have the check in inspection report and move out details, as well as recorded video. This business refused to inspect in my presence but they did the inspection later on and sent a mail with wide variety of issues, which were all old and written in the check in inspection report. According to the Illinois rental guideline, they have not sent any expense report within 30 days of notice of end of contract and it has been more than 45 days, they have not returned my deposit amount either.

Desired Settlement: I want my deposit amount returned.Hopefully these kind of business, who double dip with both tenant and owner, should be avoided/controlled.

Business Response: Initial Business Response /* (1000, 10, 2015/10/30) */ ***Document Attached*** The security deposit was reconciled once we received any all invoices from the owner of the home. I have attached this document. The tenant was not charged for anything outside of their responsibility.

1/22/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: We leased a home with Christone Enterprises for 3 years with an agreed-upon signed lease. We also paid a depost of $2,250 with the understanding that $500 was non-refundable (the initial lease was $1,500 but we obtained a pet, paid an additional $750 deposit, $500 non-refundable). After our lease was up, we received a document that was not on any letterhead with a laundry list of items that needed to be done prior to moving out (can provide list if required). We followed the list to the best of our ability, cleaning the house in detail, yard work, etc. I have pictures of the inside of the home after the cleaning if needed. We completed a walk through with the company and were told it would take approx. 45 days to process. We waited quite a bit longer than the 45 days and we were hit with a bill, not on letterhead, for an additional $3,500 in addition to the $2,250 deposit mentioned above. We received invoices for work performed by contracted companies but none of them were on any letterhead. They charged us for the pool cleaning - the pool was never opened over the summer because despite the hunderds of dollars spent on chemicals by us, we couldn't get the water cleaned. When we told the owner of the home (his preference was to go through him instead of the management company, Christone),his decision was to shut the pool down. We were charged for carpet cleaning and replacement even though the lease said to not clean the carpets. We were charged for cleaning the home even though we did a thorough cleaning. We were charged for yard work even though we did some yard work but I can accept the fact more work needed done on this one issue. There were other issues with the home during the time we lived there such as a leaking roof and black mold in screened in porch. Neither were fixed or replaced during our lease. Product_Or_Service: home rental

Desired Settlement: We feel the company is taking advantage of us and are not following the lease or providing us with appropriate documentation. I request that we are not to be held responsible for the additional $3,500 they are requesting of us. Our deposits of $2,250 should be enough to cover any incremental costs, no other money should be exchanged by us.Documentation of lease and other paperwork mentioned above can be provided upon request.

Business Response: Initial Business Response /* (1000, 12, 2016/01/22) */ The tenants paid a security deposit of $1500.00 and a pet deposit of $250.00. These tenant left the property in poor shape. The carpet was replaced in one room because the dog urine smell would not come out after multiple cleanings and micro-organism treatments. The home had to be professionally cleaned throughout. We provide all of our tenants a list of what is expected of them when they vacate, and unfortunately this list was not executed to the cleaning standards we expect. The pool was not taken care of properly as required in the lease agreement. The yard was very overgrown. The tenants were given the opportunity to have the yard maintenance completed on their own but did not execute this prior to turning the home back over to our agency. When going over the paperwork I did find an accounting error on our end. The $250.00 pet deposit was not int he beginning balance for the security deposit. Therefore the tenants now owe $3025.13 instead of the original amount of $3275.13. The owner of the home was present for the walk through and our agency was directed to have all of the repairs completed. We contacted the owner for consideration and they are not willing to give any consideration not he money owed at this time. Our agency will accept payments towards the balance. We offer many flexible and affordable payment arrangements. Thank you.

11/3/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Christone Enterprise is charging for services outside the contract that was signed when we moved into one of there rental properties. A final inspection was completed 05/04 and I was with the Christone agent Kim when it was done. Since the agent left the company, we were told that Christone decided to complete a second inspection and are making claim that there are issues in the rental property that would cause additional deduction from the Security deposit. Also, the time that it took to process our security deposit was 62 days. The Accounting Manager, ****** stated that she was within her rights to take that long because there are not guidelines on how long she has to process the return of security deposits. In Illinois, the law specifically stipulates that a security deposit must return promptly if the tenant's rent is paid and the property has been returned to the landlord in substantially the same condition it was rented, less normal wear and tear. The contract signed stated that Christone would retain $275 for carpet cleaning and $50 for inspecting the property at the end of the lease. Instead, Christone says that we must pay $400 to have the carpet clean and a additional $1400 to replace that same carpet and the tile in the kitchen. Nowhere in the contract does it states that the tenant are responsible for maintaining the tile floor in the kitchen. We also paid to have the carpet professional cleaned by Stanley Steamer before we decided to look for a new residence to live. We submitted to receipt to Christone and was told that it was a fake and disregarded as such. The law also states that a landlord cannot charge a tenant for painting or new carpet unless there is serious damage. If a client were to cause "serious damage" (whatever that may be" to the carpet, I am sure it is not legal to charge them to clean and replace the carpet from the same security deposit. From the first inspection to the second inspection, ****** from Christone is using the go to phrase "we have pictures" to prove that there is damage to the carpets. Also, they are claiming that an agent walked through while we were living in the rental and took pictures with her cellphone showing red throw rugs in our home that cause serious damage to the home. ****** from Christone states that they have 30 to 45 days to process the return of a deposit. The Illinois states that a "landlord who owns 5 or more properties" has that amount of time. Christone has to decide if they are the landlords or not. Because if some breaks or stops working, they advise the tenants that they have to call the owner to get permission to get it fixed. The owner of the premise we vacated only own one unit which stand so reason that she should have been ready to inspect the unit upon notice that we where preparing to vacate and have the security deposit ready to return the day we returned the keys. They will not process any actions for you without money but the ladies of Christone will make you wait 62 days to receive that same money back. I think they either are not aware of the Illinois security deposit law or they have practiced for so long outside of it they have begun not to care. Either way, that is not right. The reason I decided to file my complaint this way is because if you write a review on their sight, they are disrespectful and rude and I just want a professional resolution to this matter.

Desired Settlement: I would like for Christone to read their contract. The have to be as versed on the wording as the tenants are. When the contracts comes to an end, the tenants are prepared for a certain amount to be deducted from the security deposit. If it is not in the contract, don't try to bill for it. I would Christone to stand on their word. If the owner of the unit want more than just carpet cleaning cover, she should have updated the contract so that it covered her specific rules and regulation. You cannot have each person sign a standard contract then at the lease, try to through in extra because you want to keep the client happy at the expense of the person leaving. I want to the refund amount based on the contract signed. It stated that Christone would withhold $275.00 for carpet cleaning and $50.00 for an inspection. If they don't want to abide in the words of the contract, how binding is it? Because if I had moved out early and broken the lease, could I have just made up my own rules like they are doing know or would I be bound by the word of the contract I signed with them. I just want fairness across the board.

Business Response: Initial Business Response /* (1000, 14, 2015/09/10) */ Christone is not charging the tenant for anything, that is the landlord of the property. The landlord is the one who replaced the carpet, not Christone. This complaint should be against the landlord of this property. Final Business Response /* (1000, 45, 2015/11/03) */ Our contract clearly states on the first page, in the first paragraph and in the first sentence of our lease agreement that Christone Enterprises, Inc. is the agent of the lessor. I have attached both lease agreements that the tenant signed. We are unable to release the owner information. The lessee does make all payments to our agency, however these funds are transferred monthly to the owner of the home (lessor). The security deposit was also paid to Christone and was held in an escrow account until the tenant vacated. When the tenant vacated the home, it was thoroughly inspected and the deposit was reconciled. As you can see in the pictures I have attached, there are quite a few issues. You will find the red stained vinyl floor in front of the refrigerator. You will find a very dark splatter all in the master bedroom and you will also find red stains on the living room carpet. These items were addressed with the property owner. This is standard practice of our agency per our management contract with the property owner. If our agency did not report accurate finding of their homes this would prove our agency to be negligent. Our agency was unable to remove the stains by cleaning of the carpet, therefore it was replaced and the tenant was charge a pro-rated amount. The owner chose to have the carpet replaced. Anything beyond normal wear and tear is the tenants responsibility and will be held from the security deposit.

10/22/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Christone has managed our property for two years while I have been stationed in Turkey. Upon my return, the home was not cleaned, so we couldn't move in. Christone did not arrange for the cleaning at all. The tenants damaged the back door and it leaks and has caused a mold issue. The yard was altered with a large garden without our permission and not restored. They avoided our calls and did not respond to our emails from Turkey. Their office has no organization, does not know where files or receipts or correspondence is located or who was working on what. We paid for their services which they failed to deliver. They failed to take care of our property with items such as asking our permission for alterations and made no attempt to restore or property after the tenants damaged it. My husband was berated over the phone about a refrigerator receipt they failed to locate, claiming they mailed the original to us in Turkey and we must have lost it.

Desired Settlement: The back door and frame repaired professionally at the tenant's or the property manager's expense and the back yard returned to its original condition at the same expense.

Business Response: Initial Business Response /* (1000, 14, 2015/07/21) */ 7/15/2015: Our agency does not deliberately ignore any phone calls. We are a busy office but we have a 24 hour response policy in place. Our agency did a walk through and did not see anything wrong with the door. The owners of the home also did a walk through of the home when they moved back in. They came to our office and addressed many outstanding items and the door was not included in this list. Unfortunately, we no longer manage the home and the tenants security deposit was exhausted. Therefore we are not in a position to repair the door. The yard was addressed with the owners the day the tenants moved out. The owners received two options to repair the yard. The owners notified our office of the option they would like done. The money was withheld from the tenants security deposit. The lawn company was to arrange an appointment with the ****'s as they had taken possession of the home. The owner has acknowledged that the yard work has been completed.

9/10/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I wanted to make a complaint regarding Christone. My husband and I moved from the property address at **** W **** *** Collinsville, IL XXXXX on June 1, 2015. July 6, 2015 - left detailed message with ***** ******* regarding deposit/never received a call back.July 16,2015 - Spoke with ******, was informed they were 45 days behind. I informed here that it had already been 45 days. I was told to call back in a week.July 27,2015 - Spoke with ******, Was informed still behind and someone would be working over the weekend to be caught up. I was informed to call back Monday (Aug.3, 2015) to check the status.Aug. 3, 2015I called today and spoke with ***** and was then transferred to *****. I was informed that they have been trying to get ahold of the owner (only by email) of the property regarding invoices for any damages. The listed property has been on the Market since July 6, 2015. I voiced my concern asking why wasn't I informed of the issue when I've called on the issue. ***** was no help and did not make me feel like this would be handled efficiently anytime soon.

Desired Settlement: I am requesting to have my security deposit refunded along with any interest that has accrued. I did everything I was supposed to do (clean house, pay utilities). I am just asking for the return of the monies that are owed to me.Thank You,******** *******

Business Response: Initial Business Response /* (1000, 10, 2015/09/10) */ The tenant smoked in the home causing damage. The home is in need of new paint and extensive carpet cleaning. The owner of the home took over management and we no longer manage the home. The owner will be submitting invoices for the damage repairs and at that time the security deposit will be reconciled. Our lease agreement prohibits smoking in the home. The tenants were in violation of the lease by disregarding this provision. If the tenants would have followed the guidelines in the lease agreement I believe the reconciliation would have been completed in a more timely manner.

9/9/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: This company has got to be the worst property management company I have ever seen. They are quick to answer the phone when you call the financial section of their business but other than that you simply can't get ahold of a live person. Regretfully I put my house in their hands and never heard from them. I made several calls to find out the status of the rental of my home and couldn't get ahold of a live person, I left messages and no return calls, I also sent emails and received no return reply. This business is no where close to the B rating that the BBB gives them. Seeing that B rating makes me question the BBB altogether after this incident. When a person is living out of state and puts their 200,000.00 home in the hands of a company to put up for rent you would think the company would be an upstanding company. This company has done nothing to get my home rented out. In fact the house was on the market for sale with another realty company prior to deciding to put it up for rent with Christone and Christone didn't take their own pictures instead they surfed the other realty's site and used the same pictures from the other company. I also believe they put the sign in my yard and forgot about it. It would be funny if it weren't so sad. Please re-evaluate your BBB rating for this company. I ended up calling Cecil Management who has an A rating with positive reviews from customers and they are on their way over to Christone to pick up the keys to my house. I am surprised that Christone is still in business with how they operate.

Desired Settlement: cancel contract at no cost to me and provide Cecil Management the key to my house upon **** *****'s request.

Business Response: Initial Business Response /* (1000, 7, 2015/09/09) */ Our agency took over management on July 28th. Upon my first visit to the home, the lawn was very over grown and the home needed a general cleaning. The owner assured me that her son would be taking care of the yard and had asked I get an estimate to have the home cleaned. I received the estimate to have the home cleaned and gave this price to the owner. The owner approved the cleaning. Our agency received approval to have the home cleaned on August 5th. Our cleaners arrived to the home on August 7th to discover the water was not on. In order for us to have the home cleaned we needed to have the water turned on. We also had the power switched to our name, this is standard practice. The water takes some time to get turned on in the city. We had to apply for a temporary permit and also wait for the Illinois American Water to schedule this. Shortly after the water was turned on the owner sent me an email on August 17th letting me know that Cecil Management would be coming to our office to pick keys up. When the gentlemen arrived from Cecil Management I asked how many keys he needed. He said he just needed one key to take a look at the home. He said he would be in touch if they were going to assume management. I have not heard back from him to this date. During our short course of management we showed the home several times and I have email documentation to show the correspondence with the owner. I would also like to add the owner emailed me on August 11th stating that she was in the process of a loan modification and that there was a chance she would have to give the home back to the bank. I would like to remind you that when we assumed management on July 28th and she did not disclose this information to our agency. This was pure negligence on her part. Our agency took the neccesary steps to get the home rented in good faith that the home was in good financial standing.

8/11/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Multiple issues and it got ugly including my opinions. Basically refused to provide financial details for my property they are/were managing. Problem is ongoing with not being able to get ledger type accounting to clear up confusion on statements. I am missing receipts and also calculations of bill proration. This was recently refused in an email by the owner ***** *******. He acknowledged that ***** there is not very good with customer service and blames the merger with ***** **** Management rather than fixing issues. They also apparently paid a previous tenant using a deposit even though the tenant OWED me money at the same time...big mistake in my opinion! Good luck getting any financial details other than regurgutating very confusing statements (without receipts or calculations) regarding this though...they won't give them to me!

Desired Settlement: I want financial details in a ledger type format, applicable receipts/bills, and proration calculations based on the move out date in addition to money the previous tenant owes that they actually paid back out of a deposit they were holding.

5/6/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Refusal to provide requested damage reports, copy of contract, inspections. I hired Christone Enterprises for property management services in/around August,2013. They were able to find a renter quickly and things seemed to be ok. However, in July, 2014 I received a call from ***** starting that they found new renters for my townhouse, however, that the new renters wanted to move in immediately. I was then told that my previous tenants had moved out 1 1/2 months prior. I was never informed of this. ***** started that "everything was perfect" regarding the condition of the property. This turned out to be false. There was significant damage from a leak upstairs, damage to the wood floors, a broken microwave and broken dishwasher. The new tenants moved in and submitted a damage report to Christone. Christone never released this information to me. Later I was informed about the broken appliances. I spent over $800 to replace them. During this time, the tenants were withholding rent and Christone did not even realize thus until I questioned about the missing rent in September, 2014. They informed me that I would need to return the payment they "accidentally" dispursed in August. I asked for a copy of the new lease and finally received it, only to find out that they never informed me of the co-signer. They denied this. In January, 2015 I asked to see the townhouse and to discuss with the tenants why they were habitually late (as Christone only called the co signer twice despite months of late payments). This is when I notied the damage within the home. The current tenant stated that they had emailed Christone pictures and a report in August, 2014. I asked Christone for the email and the inspection reports on numerous occasions, including my current realtor requesting these documents. ****** ********* (Office manager) has not released these to me. My realtor was able to obtain the email with pictures and summary of damage from the current tenants. I forwarded it to ****** and she did state they had received it previously. I was informed that the first tenants damage deposit was returned (minus a $50 inspection fee and $100 cleaning fee). ****** still refuses to produce these documents. I have also asked ***** about these reports and she states "it is between you and ********* The home is on the market for sale and has received much lower offers due to this first tenants damage. The appliances I had to replace were less than 2 years old. They have been refusing to release damage deposit to new buyer for closing, making excuses that it is "agency policy" and lying that the tenants are refusing to sign off. The tenants know they will have a new landlord and their money would be transferred to new owner via ********* ****** I feel they have continually lied and are withholding information. I fired them today and requested that the damage deposit and April's 2015 rent be released to me. (As the new date of closing is April 6th). I am horrified with their practices and I was the one to employ them. I can't even imagine what they are doing to other owners and renters.

Desired Settlement: I am requesting the documents that I have requested, including the copy of the contract I signed with Christone, the inspection and damage reports from the first tenants and reimbursement for the damages that occurred to my home from the first tenants (including the of replacing of the dishwasherand microwave). I was at a disadvantage with selling my home due to the damage they allowed, did not report, and covered up without an appropriate payment that should have been withheld from the damage deposit to fix the damage. If they continue to refuse to provide documentation and reimbursement, I see no other option than to take them to court. A complaint is also being filed with the Illinois Department of Professional Regulation. Thank you for your time, ****** *****, LCSW

Business Response: Initial Business Response /* (1000, 11, 2015/05/05) */ We have provided Ms. ***** with the financial detail she requested.. We showed her the receipts and bills. She was happy and indicated she was going to withdraw her complaint. Initial Consumer Rebuttal /* (2000, 13, 2015/05/06) */ (The consumer indicated he/she ACCEPTED the response from the business.)

4/16/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Christone managed our property in Belleville IL. They failed to do any inspections or hold the tenants responsible for damage. We elected to cancel their services. We had arranged for them to meet us at the house on August 1, 2014 to do a walk through. They failed to show up. After they did not answer their phone, we drove to their office. We showed a few pictures of the immediate damages and tried to arrange another time. They said they did not need to wlak through it and would records our complaints. The next day I called when we found one of the windows was broken. I tried again to get them to come out. Ashley said she would record it and arrange a replacement. Once the work was complete it took all of the tenant's deposit. A month later, we received a notice in the mail that they had given half of the tenant's deposit back to them and we owed them the balance. Ashley claimed she had been told it was done when the house was sitting empty. She could not say who had told her this and denied me having reported it on August 2. The comapny cost us a sum of money due to not fulfilling the contract with inspections, etc. They had no business refunding the deposit and charging us for the damage done by the tenants. Product_Or_Service: Renter's Management

Desired Settlement: We want the sum claimed owed by us to be waived. We do not expect any additional compisation.

Business Response: Initial Business Response /* (1000, 9, 2015/04/13) */ The consumer wanted our agency to charge the tenant for the painting of a room, after checking our files the room was already painted and it was not painted by the tenant. Therefore the responsibility to paint the room is with the owner. We were unable to charge the tenant and the owner responsibility is $300.

1/14/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I recently moved out of a home my family and I had rented for three years from Christone Enterprises. More than 30 days prior to the end of our lease, we requested an extension of our lease from the original end date of August 11, 2014 to August 31, 2014. As stated in our contract, approval of the specific extension had to be approved by home owner and a $100 fee was added to our monthly rent amount of $1,275 for the remainder of August. So, July 31st we made a check out and paid $1,375 to Christone Enterprises to cover rent for August 2014. A phone call was made to Christone and I spoke with ***** *******,in charge of leasing, was made to confirm that was our final payment owed to Christone. She confirmed that the payment of $1,375 was the final payment. By August 31st, we had completely moved out and ***** ******* scheduled a final move out inspection for Septemeber 2nd. We had our final inspection and turned in our keys as instructed by her. We were told that our refund of rental deposit would be returned minus deductions per our contract, including, pet fees, cleaning,etc. We did not receive refund of deposit until October 23rd. Upon review of items deducted we became aware of a charge for an extra $404.24 for 11 days in September that we did not occupy the residence and had already turned in our keys per *****. I contacted the office and it took 5 separate phone calls to finally get an answer about the problem. The accounting personnel, ***** ******** told me that I should be thankful to have not been charged for the whole month of September and that I did not give adequate notice of our intentions to move out at the end of August. I have an email sent from the leasing agent, ***** ******* that states on July 28th"I will list your move out date as Aug 31,2014". I was told by *****, that it is unfortunate that I was given the wrong information, but that there was nothing further they would be doing. Product_Or_Service: Home Rental

Desired Settlement: I would like for Christone Enterprises to take the following actions. First, issue an apology for treating me and my family as the ones that made a mistake. Secondly, Send me the check for $404.24 that is directly owed to me. And lastly, update their training to make sure this type of customer disservice does not continue.

Business Response: Initial Business Response /* (1000, 12, 2015/01/08) */ Our agency originally received move out date of September 11. The tenant later requested a move out date of August 31. The adjusted move out date was not communicated to the accounting department and this resulted in the overcharge of $404.24 which was for the 11 days in September. Our records have been updated and we are sending the $404.24 to the tenant. We apologize for the oversight and any inconvenience this may have caused.

1/6/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I was billed for past due rent and repairs that I do not owe. Christone threaten to report to credit bureau. I fulfilled my rental lease and moved out due to unhealthy living situations. Product_Or_Service: Rental

Desired Settlement: I do not owe Christone any money will like a zero balance and not further collections actions against me.

Business Response: Initial Business Response /* (1000, 11, 2015/01/06) */ The tenant caused a lot of damage to the unit and these items will not be refunded and the tenant still owes for the damage and our agency will be contacting the credit beureaus if the balance is not paid. The tenant is absolutely responsible for the outstanding rent and we are unable to waive this rent. The owner has instructed our agency to have all of the repairs done and has demanded the rent be paid in full as well. Respectfully, ****** **********

12/1/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: We moved into home paid on time and once the lease was over did the walk through with a Christone employee and everything was checked ok. We have been waiting on our security deposit for over 45 days. There is a new couple in the home so I am not sure what it taking so long. Please when you lease from these people look at the lease and get a move in and move out packet, even if you follow it to the letter they will not respond you emails , or phone calls. When they do the walk through make sure they note all the light bulbs because if you dont they will charge you for each bulb. Then they charge you for work not even done. I have reported this to base personnel . Do not rent or lease from this company

Desired Settlement: I did what was asked we walked through with your employee and everything was completed and now I get hit with all kinds of bogus charges.

Business Response: Initial Business Response /* (1000, 10, 2014/11/24) */ Please find my response to subject case number below. There is not a law in regard to single family homes in the time frame that a security deposit is returned. The law that the customer is referencing is in regard to complex's that have 5 or more units. I have attached this law. The deposit was returned to the customer in 30 business days. Our agency believes this was a completed in a timely manner.

11/10/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Christone was the property manager for my home on ******** ** in Troy. We had a former realtor contact us by cell phone to let us know our house was currently on fire. We immediately dialed the Christone emergency number and got no answer. Several attempts were tried and still no response. Finally I sent an email to ***** ******* ** stating the home was on fire and he returned my call about 30 min later. When asked why no one answered the emergency number he said there was an issue. Next, because of the fire, the tenants had to move out. They wanted their deposit back and I was contacted by Christone to ask if they could give it to them. I stated to wait until the fire dept concluded their investigation prior to releasing the deposit. On the day the investigation was released, they gave them back the deposit without doing a walk-through of the premises. The tenants left everything they didn't want in the home. When I asked why they gave them back their deposit and didn't walk through the home, the answer was because of the fire. When my wife contacted ***** to discuss this, he laughed at her on the phone. I talked to ***** and agreed to split the cost of the clean out of the home with him since I didn't have any other choices. I asked him to apologize to my wife for laughing at her and he refused. He had most of the home cleaned out and sent me half the bill as previously agreed on. My wife just went to the home and found about 6 more bags of trash left by the tenants that she had to clean up, as well as a dryer left in the basement. She had to arrange removal of the dryer. On numerous occasions we asked them to provide us with documentation or pictures of the fire. Each time we were told we'd get them and then have to wait, sometimes over a week, for a response. During that time we'd call many times and still received poor customer service. Christone did a poor job of dealing with us, the customer. I will not recommend them to anyone, especially the Scott Air Force Base military community.

Desired Settlement: Regardless of any settlement, I want an apology from ***** ******* ** to my wife for laughing at her. Since I had to pay for my wife to fly to Illinois, stay in a hotel and clean out the rest of the house, I would be willing to accept the money back that I split with Christone for the home clean up after the fire...but that is not as important as the apology.

Business Response: Initial Business Response /* (1000, 5, 2014/10/29) */ Our agency is in receipt of ****** *******'s complaint and appreciates the opportunity to address and clarify his report of concerns. ****** ******* is correct in that there was a fire at his property in March 2014 and I did receive and email regarding his request to contact immediately. ****** failed to mention the fire started at night and his email did not arrive until 8:06PM. Given the fact that my personal cell phone number is one of the forwarding numbers on our emergency line, yes there was indeed an issue, as his call did not come through. I had shortly before our conversation received another call on the emergency line regarding a leaking water heater so the system was working fine that evening. I regret the reported issue, perhaps our automated phone service was not being used correctly. The direction ****** ******* provided our agency was to wait until the fire department confirmed the tenants were not responsible for the fire and then return the deposit. It was reported to our agency that the house was a total loss, as discussed with ****** ******* prior to the return of deposit. There was no mention of a request for final walk through given the fact the house was reported a total loss. Our agency followed ****** *******'s direction and provided the tenant his security deposit back in full as discussed as the fire was not determined to be tenant responsibility. If ****** ******* had subsequent direction regarding the return of the deposit then it should have been provided prior to the conclusion of the fire report and return of deposit. Given the unusual circumstance, one might understand these finer details of direction to our agency being overlooked. Regarding the tenant belongings left in the home, our agency exhausted efforts to have the tenants remove the items despite the fact that this request came from ****** ******* past the appropriate time. The tenants originally agreed to have the items removed but needed to use the dumpster that was present at the property for the fire clean out. ****** ******* did not approve their request for dumpster space nor would he approve the expense for another dumpster. He also did not approve the tenant request to place the items in the garage. Given his unwillingness to accommodate the tenants on any item removal consideration, the tenants refused to remove any items and our agency was required by ****** ******* to perform the item removal. ****** ******* requested accelerated action on our agency's removal of items so that the fire rehab work could begin. As a gesture of goodwill and accommodation, I had our maintenance department cancel all scheduled work orders that morning so that we could expedite ******* *******'s requested work. ****** *******'s report of cost splitting is partially accurate, our agency did agree to split the expense for removal and disposal of tenant items as he instructed. This cost was to be assumed by our agency until all efforts to recuperate the cost from the tenants were exhausted. Our agency has indeed exhausted efforts for recovery and is not able to contact the tenants regarding their outstanding bill. The outstanding amount due has been sent to collection agency and report filed against their credit. As such, we have closed collection efforts and remain in anticipation of reimbursement from ****** ******* per the terms of our management contract. I cannot speak to ****** *******'s reports of communication with our office as I was not involved. I can say that ****** ******* had my personal cell number as well as my email address, which leaves me curious as to why I was not contacted despite his reports of ongoing communication issues. He did not hesitate to contact me directly on prior occasions. ****** ******* was not part of the conversation I had with his wife, *****, and as such is in no position to pass judgment on the discussion. ****** ******* called me directly after said discussion and we discussed in detail the conversation between his wife and I. He told me that he understood if there were occasional differences in dealing with his wife and that she would no longer be communicating with our office. He expressed concern about the conversation that I had with her and I explained my position during the conversation and that any misinterpretation his wife had during our telecom was not my responsibility to rectify. My answer today, as it was on the day of our initial conversation, is that an apology is not going to happen. I do however regret that ****** ******* believes to have cause to demand an apology. I further regret the continued discord between our agency and ****** *******. Given the ****** *******'s dissatisfaction, as well as the outstanding account balance due, our agency has turned this matter over to our attorney, *** ********* for resolution as a matter of expediency. I feel that this 3rd party court and attorney intermediary is the most reasonable solution for both ****** *******'s Better Business Bureau issues of complaint as well as our agency's resolution for the outstanding amount due on his account. In closing, I do appreciate the continued trust and confidence ****** ******* placed in our agency during the course of management for his property at *** **** **** ***** I did very much enjoy speaking with ****** ******* on the occasions we talked personally and found him to be a very kind and polite property owner to work for. Though it may be of no consequence to him, ****** ******* holds my appreciation and respect. Kind regards, ***** ******* Initial Consumer Rebuttal /* (3000, 7, 2014/11/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not agree with their responses because of the reasons listed below. I've included his original post with answers to each item. ****** ******* is correct in that there was a fire at his property in March 2014 and I did receive and email regarding his request to contact immediately. ****** failed to mention the fire started at night and his email did not arrive until 8:06PM. Given the fact that my personal cell phone number is one of the forwarding numbers on our emergency line, yes there was indeed an issue, as his call did not come through. I had shortly before our conversation received another call on the emergency line regarding a leaking water heater so the system was working fine that evening. I regret the reported issue, perhaps our automated phone service was not being used correctly. Response - The calls to the emergency number did in fact go through to an automated message the three or four times we called it. The message stated something to the fact that the party we were trying to reach was not available and to try again later. If we were able to contact someone at the emergency number, or ***** *******'s personal cell, I would not have had to send an email to get in touch with him. Claiming that their automated phone service was not being used correctly is trying to say we didn't dial the phone correctly...kind of ridiculous if I got through to a message with no options. The direction ****** ******* provided our agency was to wait until the fire department confirmed the tenants were not responsible for the fire and then return the deposit. It was reported to our agency that the house was a total loss, as discussed with ****** ******* prior to the return of deposit. There was no mention of a request for final walk through given the fact the house was reported a total loss. Our agency followed ****** *******'s direction and provided the tenant his security deposit back in full as discussed as the fire was not determined to be tenant responsibility. If ****** ******* had subsequent direction regarding the return of the deposit then it should have been provided prior to the conclusion of the fire report and return of deposit. Given the unusual circumstance, one might understand these finer details of direction to our agency being overlooked. Response - I did provide direction not to return the deposit until the fire investigation determined it was not the tenant's responsibility, that much is true. The house was never determined a total loss, and I'm not sure where that notion came from. Once Christone got word that the tenants were not responsible for the fire, they gave the tenants back the deposit without clearing the home. I do understand that these are unusual circumstances but my assumption was that there would be some kind of walk through prior to just giving the tenants back the deposit. Regarding the tenant belongings left in the home, our agency exhausted efforts to have the tenants remove the items despite the fact that this request came from ****** ******* past the appropriate time. The tenants originally agreed to have the items removed but needed to use the dumpster that was present at the property for the fire clean out. ****** ******* did not approve their request for dumpster space nor would he approve the expense for another dumpster. He also did not approve the tenant request to place the items in the garage. Given his unwillingness to accommodate the tenants on any item removal consideration, the tenants refused to remove any items and our agency was required by ****** ******* to perform the item removal. ****** ******* requested accelerated action on our agency's removal of items so that the fire rehab work could begin. As a gesture of goodwill and accommodation, I had our maintenance department cancel all scheduled work orders that morning so that we could expedite ******* *******'s requested work. Response - The appropriate time to have the tenants remove their property from my house was before Christone gave them the deposit back. I was asked by ***** ******* if the tenants could use the dumpster in front of the house. I contacted my insurance company and the home restoration company hired to do the repairs and was told that they would not approve the tenant's use of the dumpster. The amount of removal from the property was already figured and the dumpster was only big enough to handle the fire removal. If it was used for anything else, I, the owner of the home, would pay for its removal and cost of dumping. I provided this information in detail to ***** ******* and he stated he would let the tenants know and see how they wanted to proceed. At this point they knew the tenant had belongings in the house that needed to be removed and were in contact with them. A common theme throughout was the lack of communication from Christone, and the feeling that they were always looking out for the tenant and not the owner. ****** *******'s report of cost splitting is partially accurate, our agency did agree to split the expense for removal and disposal of tenant items as he instructed. This cost was to be assumed by our agency until all efforts to recuperate the cost from the tenants were exhausted. Our agency has indeed exhausted efforts for recovery and is not able to contact the tenants regarding their outstanding bill. The outstanding amount due has been sent to collection agency and report filed against their credit. As such, we have closed collection efforts and remain in anticipation of reimbursement from ****** ******* per the terms of our management contract. Response - We did agree to split the cost of removal and disposal, but there was no discussion or hint that they would attempt to throw the tenants cost back on me at a later time. This appears to be in retaliation for filing a Better Business Bureau report and I hope others see this. I cannot speak to ****** *******'s reports of communication with our office as I was not involved. I can say that ****** ******* had my personal cell number as well as my email address, which leaves me curious as to why I was not contacted despite his reports of ongoing communication issues. He did not hesitate to contact me directly on prior occasions. Response - On multiple occasions, ***** ******* told me to contact different people in his office to get information/work done. I too am curious why he was not made aware of these issues by his office staff since they are the people he asked me to contact. ****** ******* was not part of the conversation I had with his wife, *****, and as such is in no position to pass judgment on the discussion. ****** ******* called me directly after said discussion and we discussed in detail the conversation between his wife and I. He told me that he understood if there were occasional differences in dealing with his wife and that she would no longer be communicating with our office. He expressed concern about the conversation that I had with her and I explained my position during the conversation and that any misinterpretation his wife had during our telecom was not my responsibility to rectify. My answer today, as it was on the day of our initial conversation, is that an apology is not going to happen. I do however regret that ****** ******* believes to have cause to demand an apology. Response - ***** ******* is absolutely right that I was not part of the conversation between him and my wife *****. I was hoping that since he admitted to me that he laughed at her on the phone that he would at least apologize for what he did. Apparently I was asking too much. I further regret the continued discord between our agency and ****** *******. Given the ****** *******'s dissatisfaction, as well as the outstanding account balance due, our agency has turned this matter over to our attorney, *** ********* for resolution as a matter of expediency. I feel that this 3rd party court and attorney intermediary is the most reasonable solution for both ****** *******'s Better Business Bureau issues of complaint as well as our agency's resolution for the outstanding amount due on his account. Response - Without ever receiving a bill, or an explanation that a bill was due, I can only assume this is again in retaliation for me filing a Better Business Bureau complaint. I look forward to addressing these issues to whomever contacts me on the matter. In closing, I originally had enough confidence in Christone to go back to them after we attempted to sell our home and were unsuccessful. The information in this Better Business Bureau complaint is what anyone who deals with Christone should expect...it's never their fault, the tenant is who they seem to support, and if you don't like it and complain, prepare to be taken to court. ****** ******* Final Business Response /* (4000, 10, 2014/11/10) */ Upon continued review and administrative discussion of ****** *******'s latest response, we feel his complaint remains illegitimate and now believe it was clearly filed in attempt to escape responsibility of paying the outstanding balance due on his account. We are pleased he now agrees to pay half of the amount due. However, Christone Enterprises still does not find this acceptable and are happy to clarify several additional points. ****** ******* was provided an estimate of $285.00 for work he requested and that he formally approved prior to completion. Our maintenance department cancelled all other work scheduled for that morning, at no additional expense, to accommodate the emergency work ****** ******* requested as a courtesy to him, as our client. Christone Enterprises has now exhausted good faith effort to recover the outstanding balance on ****** *******'s account and it is clear ****** ******* refuses to resolve this dispute in an equitable and amicable manner. The total loss was a verbal report our agency received from the Fire Department the night of the fire. As such, any subsequent charges ****** ******* wanted accessed to the tenant should have been provided prior to his direction to release the deposit. There is nothing left to discuss on that matter, the facts are speak for themselves. Our agency respectfully reminds ****** ******* that any other small business or family owned property management agency retains the legal authority and should not be afraid to recover legitimates expense incurred during the course of a management contract, or lease agreement with a tenant. It is just as much ****** *******'s right, as a consumer and property owner, to take a matter before a judge instead of reporting half-truths and disparaging commentary to the Better Business Bureau. ******* ******* has chosen to make accusations of retaliation instead of simply doing what is right and paying the amount he owes. This complaint is not about a phone conversation or dispute in communication, it is about a property owner that refuses to pay his bill. Christone Enterprises is not in the habit of taking matters before the courts. However, we will remain standing firm for what is right and we will not be bullied or coerced by any property owner or tenant that refuses to accept their contractual financial responsibility. The judge will ultimately decide what is equitable to all parties involved - not Christone Enterprises or ****** *******. Christone Enterprises appreciates working in cooperation with the Better Business Bureau to equitably and accurately provide the material facts of this case. We now consider this matter closed.

11/10/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Christone Enterprises has managed our property at *** ******** ****** for approximately 3 years. We were forced to evict most recent tenant due to having 5 additional children and 3 identified pets in violation of the lease agreement, there were 13 people living on the premises, violating the city code of Mascoutah as well. Christone stated they had no need to conduct background checks in accordance with their advertised policy, because they previously had a good payment history with them. Immediately upon their move out, we drove to Mascoutah from New Jersey to inspect and identified the following damages to ***** *******, the managing broker of Christone: Dead/Dying tree in front yard, dented/un-repairable front door, kitchen cabinets peeling, siding damage, scratches at the rear door from a large animal, damage to the rear sliding door frame, bite marks and a broken slat on the blinds, urine stains on the carpet in all upstairs bedrooms, and a lack of overall cleanliness on the home. ***** stated on the spot that all of this damage would be fixed, at the tenant's expense. He also stated the previous tenant would be assessed lease violation fees outlined in the rental contract, as well as charged for rent until the property was re-rented. In addition, his manager, ******, stated the carpets would be cleaned, and if the urine could not be removed, the carpet will be replaced, at a pro-rated charge to the tenant. 14 days later, after calling to check on the status of the repairs multiple times, Christone verified that not a single thing listed had been accomplished. Following this verification, we again were required to travel to Mascoutah to follow up with Christone. While there, we cleaned & did general maintenance that had not been done. Following this cleaning, we opted to put our house up for sale, due to Christone's inability to resolve these problems. Now, Christone has gone back on their word and stated that that these charges are not the responsibility of their previous tenants.

Desired Settlement: rent - 1550 for july lease violation fees - 1600carpet replacement cost (prorated) - unknownkitchen cabinet doors - 100front door - 841siding - unknownblind replacement - 200hardwood floor repairs - unknowntree removal/replacement - unknown These were all agreed upon in a meeting by Christone's managing broker, ***** ******* on July 3rd, and followed up repeatedly through e-mail and verbal agreement. We would like all these charges to be reconciled in a prompt manner.

Business Response: Initial Business Response /* (1000, 11, 2014/09/30) */ To whom this may concern, Our agency received the complaint filed by ***** ******. Our agency is unable to charge the tenants that recently moved out of the property the desired charges that ***** ****** has listed. The ******'s had a tenant placed in the home immediately after they moved out. The items ***** ****** is requesting to be charged to the most recent tenant were pre-existing and listed on the first tenants move-in checklist. I have attached the checklist for your record and review. Our agency was only able to charge the tenants for 3 days of July because we were instructed by ***** ****** to send the tenants a notice to vacate. The tenants were in a lease violation due to the number of occupants, however we can only legally hold the tenants responsible for rent until the day they vacate. The tenants were charged the $100.00 per month, per person that they were in violation and this was added to the security deposit reconciliation that was completed on August 26, 2014. Consumer Response /* (3000, 19, 2014/11/10) */ I am seeking an update on our claim, as we have never received any type of payment from Christone Enterprises, dating back to June 10th. We we told not to contact them, and contact their lawyer, who refused to talk to us as well. Christone Enterprises still has not returned the keys to the house, or provided us any documentation regarding the damages that were done to our property. I have an e-mail from a Christone employee stating they were putting a family friend into our property starting in August of 2013. I am willing to go to court to prove that Christone was no longer appropriately managing our property, and instead acting in the interest of a third party, our tenant. The company allowed this family friend out of the lease, without doing a background check on the newest tenant, who immediately violated their lease and the city residential ordinance. In addition, they then refused to charge the family with damages toward our property. We also have numerous phone e-mails, phone records, and hundreds of pictures, if this will be of any assistance. ***** & ******* ****** Consumer Response /* (-5, 21, 2014/11/10) */ BBB, As far as I can tell, the only response received from Christone Enterprises has been an undated, unsigned, hand-written list of damages. This was provided after 2 months of BBB trying to resolve this complaint. I do not accept this as fact, any reputable business should be required to provide official documentation. I still have not received any payment, nor the remaining keys to my property.

10/30/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Christone Properties continues to invoice and fraud us for money. Ever since we took back ownership of our house we have paid through the nose. Christone Properties managed our property from Oct 2012 to June 2014. When we took back ownership Christone Properties left our property practically destroyed. They overcharged the last tenant without paying us and then demanded my wife and I pay for this overcharge as they were not going to. The last tenant lived in our house for over half a month and we received $500 of the monthly $1500 rent. The tenant was charged over $750 and when the tenant complained that they were overcharged, Christone Properties came back to me for an extra $250 to pay to the tenant. We asked for the carpets in our house to be professionally cleaned but when we arrived we noticed that the carpets were only vacuumed. One of our tenants had a big dog that destroyed my storm doors, backyard fence and yard among other things in my house. Another tenant smoked in my garage and another tenant had some expensive *** security equipment removed from my house causing me to have to repay for it to be reinstalled Christone Properties did nothing to fix these damages. After it was all said and done my wife and I had to repair and replace over $3500 in paint and repairs and replacements that was never disclosed by Christone Properties. When I retired from the US Air Force and returned to Illinois to move back in my house I arrived at Christone Properties to close out our contract and pick up my keys. I was not presented with any final paperwork and I was given only 2 sets of keys to my house when I had given 5 sets of keys to Christone Properties causing me to change all locks on my house. The most disturbing fact was that I was never asked for identification before being given my keys so I could have been anyone off the street and Christone Properties just gave my house keys without validating who I was. Now after 4 months since we ended our contract with Christone Properties I receive a bill in the mail demanding $300 for a sprinkler system maintenance which was never accomplished by Christone Properties. This company is fraudulent and I find it a direct insult that the owner is a veteran yet treats other veterans like me along with customers and tenants in this fraudulent manner. My property was damaged and I paid and am still paying for it so I would not classify Christone Properties as an efficient or reputable property management business. In fact I think they should have their property management license revoked entirely. If any property owners or tenants are reading this. Stay far away from this company or you will find yourself typing this same complaint.

Desired Settlement: A simple apology for destroying my property and please stop trying to charge me for maintenance that never happened and after our contract with you has ended.

Business Response: Initial Business Response /* (1000, 7, 2014/10/29) */ On the 24th, this consumer e-mailed us telling us he would mail the money he owed us and he considered the issue closed.

9/26/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: With this letter we would like to file a formal complaint against Christone Enterprises for fraudulent charges connected to our rental of *** ******* ***** in *********** Illinois. The lease was dated starting on June 4, 2013 and was terminated on June 3, 2014. The monthly rent for this property was nine-hundred and thirty dollars. The security deposit was for the same amount, charged at the time of the lease being signed. The amount Christone Enterprises returned to us from the initial nine-hundred and thirty dollars on July, 19, 2014 totaled $79.23.Our initial business with Christone Enterprises began in March of 2013 when we rented a property at *** ****** **** B in ******** Illinois. This property flooded less than a month later due to negligence by Christone Enterprises causing hundreds of dollars in damages to tenant property. This problem, never fully resolved, also led to dangerous levels of mold in the home resulting in our infant daughter contracting a chronic lung infection. After months of disputing proper solutions to rid the home of mold, we requested a release from our rental contract as living conditions were unsafe for our family. This request was partially granted as we wanted a complete termination of business with Christone Enterprises but the property management company would only allow us to rent another of their properties. This led to our choosing of the property at *** ******* ****** The terms of this lease state that the tenants agree to a one-hundred and fifty dollar carpet cleaning fee as well as a fifty dollar inspection fee to be deducted from the deposit total. In addition to these fees, there was a $135.61 charge to settle the final sewer bill through St. Clair Township and the remaining $87.66 owed for the first three days of June. Tenants were charged an additional $427.50 itemized as follows:Cleaning Invoices- $200ELM Invoice - $125Lawn Care Invoice - $35Outstanding Tenant Charge - $67.50The Cleaning Invoice states that a heavy general cleaning was completed by ELM Construction on the following parts of the home on 6/30/2014: All appliances, light switches/ light fixtures and fans, dusted throughout, swept/mopped all floors, wiped all baseboards, wiped and cleaned all window sills and doors, cleaned all blinds, cleaned all bathrooms, and vacuumed all floors.Before leaving the property, we the tenants, cleaned, swept, mopped, vacuumed, and dusted the home. Upon leaving the property on June 2, 2014, we were confident in the condition of the home. These precautions were taken to avoid any extra charges being deducted from the security deposit. The lease did not specify that we would be responsible for charges from a contracted cleaning company to re-do cleaning. The *** Invoice states that items needed to be removed from the home and 3 light bulbs replaced in the master bedroom by *** Maintenance on 7/01/2014. Before leaving the property on June 2, 2014, we the tenants removed all personal belongings and replaced all faulty light bulbs. Anything left on the property was there on June 4, 2013, at the start of the lease. The Lawn Care Invoice states that the lawn was mowed by Lawn Care on 6/6/2014. Before leaving the property on June 2, 2014, we the tenants personally mowed the entirety of the lawn. The Outstanding Tenant Charge refers to service done by ** ***** & **** on 9/6/13. After noticing a strong sewer gas odor and drainage issues, we the tenants, notified Christone Enterprises. Christone Enterprises contracted ** ***** & **** who assessed the issue and informed us that roots from a tree on the property had grown into the sewer system, blocking the flow of sewage from the home. We were also informed by ** ***** & **** that had been contracted to remove roots from the pipes at this property multiple times in recent years and the only permanent solution to this problem would be for the owner to either replace the plumbing or kill the problem tree. Roots growing into the sewage pipes of the property are not an issue of tenant misuse, but an issue of owner neglect of the property. Over five months after the root removal, on February 14, 2014, we received a bill requesting we pay $67.50 out of $110 charged by ** ***** & Sons. When an inquiry was made about why we were being charged for the service, Christone Enterprises informed us that we were responsible for the toilet needing to be pulled ($25) as well as half of the general service fee ($42.50) due to wet-wipes. We the tenants were present at the time of the service and no wet wipes were taken from the pipes nor was there any mention of wet wipes by ** ***** & Sons. Furthermore, we the tenants never put wet wipes into the toilet nor are we responsible for the toilet being pulled for ** ***** & Sons to destroy the roots growing into the pipes. We are a young and growing family, now expecting the birth of our second child and simply request to be treated fairly. This significant amount of our money unfairly withheld from us is a devastating blow to our finances in general and our ability to recover from paying the deposit for our current rental home. Throughout the duration of our business with Christone Enterprises, we have been overwhelmingly unsatisfied with the unwarranted charges, lack of service, extreme negligence, and hostile responses to tenant concern and inquiry. We are shocked and appalled at the unprofessional conduct of Christone Enterprises towards its tenants and cannot allow ourselves to be taken advantage of in such a gross manner. To reconcile this situation, we would like the remainder of the security deposit, totaling $427.50 to be returned to us so we can end all business with Christone Enterprises amicably. In light of information presented here, we would like to request the assistance of the Better Business Bureau in the resolution of these matters. Thank You Product_Or_Service: Rental Home

Desired Settlement: To reconcile this situation, we would like the remainder of the security deposit, totaling $427.50 to be returned to us so we can end all business with Christone Enterprises amicably.

Business Response: Initial Business Response /* (1000, 12, 2014/09/26) */ I am writing in response to case number listed above. In regard to the property that Mr. ******** rented from our agency on *** ****** **** B. The property did flood and our agency did release the tenants from the lease agreement. The tenants chose another property through our agency. The tenant listed many items in the complaint that they believe they were wrongfully charged at the property *** ******* ****** Unfortunately, our agency is not in a position to give any refunds at this time. I have included all of the documentation to support the charges. We do not own this property we acted on behalf of the owner to have these items completed. Our agency performed on the owner's behalf and believe the items that were charged to Mr. ******** are legitimate charges. Regards, ****** **********

9/19/2014 Problems with Product/Service
9/10/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Christone Enterprises managed my home in Swansea for 6 years upon termination of my contract (March 2014) they have yet to send me my security $ I hired them to manage my rental property. They did an OK job for nearly 6 years. Rental income would always be received 11-15 days into the month which is unreasonable for DIRECT DEPOSIT. The last tenants they placed in my home were selling drugs from my property and my home ended up being raided Feb 2014 because of this. I was left with a house that has been severely damaged and NO income from the tenants who were jailed b/c of drug activity - lease was broken. I wasn't IMMEDIATELY notified that my home was vacant, no rent was received for February 2014, and the condition of my home until the end of March?!?!?! I was told by ***** in the accounting dept that they could NOT hold the tenants responsible for rent if they don't live there regardless of the lease contract having 4 months left. Additionally I was charged for the damage they caused and sent invoices for payment to get started on the work. They made no mention of the security deposit from the tenants until I asked about it. In Feb 2014 I asked for an outline of the security deposit and any bills (utilities) that have been paid from it... today is July 9th and I've yet to see anything. On April 30 I decided to sever ties with Christone Enterprises and requested a invoice/copy of all bills paid and ANY monies spent from the security deposit. Again, Today is July 9th and I have yet to see or hear anything from Christone Enterprises. I have spoken with ****** ***************** a couple times - she is apparently second to the owner ***** ******* - and STILL no resolution! She's come up with several excuses as to WHY I haven't been closed out and received the documents I've requested since March 2014. Last we spoke she said I'd have everything, documents and balance from security deposit at the end of May. Yet again this is July 9th!

Desired Settlement: I need an invoice of the security deposit, a copy of all the bills paid from this deposit (Feb 2014 - May 2014) AND THE BALANCE OF MY SECURITY DEPOSIT!

Business Response: Initial Business Response /* (1000, 11, 2014/09/03) */ We closed this account and mailed her check on July 10, 2014. We didn't know about this. Our agency was waiting on her response on the deposit. We had to go through the check list and approve it with the owner. We didn't get a response from her. We sent her the check for $1,236.55. This should close the case.

9/4/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Christone refuses to make repairs to property after you give early notice vacate. I have been without a functioning kitchen sink for two weeks. I have made several calls to the maintenance line, office manager ******** and stopped into the office where a call was placed to ***** the maintenance supervisor all with no results. I have also put in several requests over a period of 4 months to get a screen door repaired, a kitchen sprayer and a whole in the wall caused by a faulty door stop all with no avail. I have been without a functioning toilet for 2 weeks before it was repaired. Christone does not care about customer service and are dishonest in their practices.

Desired Settlement: Make the needed repairs to the property.

Business Response: Initial Business Response /* (1000, 7, 2014/08/28) */ Our agency did recieve the maintenance request from the tenant. We quickly approached the owner to gain approval for these items to be repaired. We are unable to approve repairs without approval for the simple fact that we are not the owners of the home. Our agency does our very best to get the repairs done in a timely manner. Our maintenance department has received approval from the owner and the items the tenant listed will be fixed. We apologize for any inconvenience this may have caused, the items will be repaired without delay.

8/28/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I paid $90 on August 1st, for an application fee for them to do a background check & look into our credit score for my fianc & I. ***** called my fianc on August 4th, stating that we were denied due to our credit scores and stated that we have no credit. We didn't understand this, because we have checked our credit reports before. So if you have a credit report, you have a history of credit, be it bad or good. Still upset, I later checked our credit scores through ******** It stated that my credit score is 628 and my fianc's is 650. When he called ***** this morning (August 5th) to let her know we had checked into our credit score and tell her what we had come up with, she stated that our numbers were "nowhere near" the numbers she had received. We asked for a denial letter, and she stated that she has worked for Christone for 5 years and has never had to give a denial letter and can't disclose the information they received. ***** told us that if we wanted to know, we would have to contact *********** So both my fianc and I called *********** We spoke with ***** who stated score hadn't been checked. When questioned, ***** stated that she hadn't checked our credit score. So how can you say we're denied due to our credit score if you didn't check it. I would like a refund of my $90 because they falsified information. They had told us on the 1st that another couple was interested in the home, so to get our application in ASAP. I feel that they had already leased the house and rushed us to pay application fee just for the money, having no intention to lease to us at all. Product_Or_Service: 2 application fees for background check & cred

Desired Settlement: I would like a refund of the $90 that I paid for the application fees.

Business Response: Initial Business Response /* (1000, 7, 2014/08/21) */ Our agency uses ********** for our credit reports. I understand that different credit bureaus may report different scores, however we only go by the one we receive from *********** Our agency ran a credit report through ********** for the two applicants, ******* ******* & ******* ****** at 9:43am on 8/4/14. This is printed on the credit report, ***** *********** representative) must have given the customers the wrong information. Our agency is unable to release the reports, however the applicants are more than welcome to call X-XXX-XXX-XXXX to obtain a copy of the report for free. Our application also states that the $45.00 processing fee is not refundable and I regret that the clients did meet our credit criteria. We will refund the two application fees in a good effort to keep our customers happy. The portion of the credit report that states the customers name, time and date that the report was ran has been sent to the Better Business Bureau as supporting documents. Our agency will be mailing a $90.00 check to ******* ******, **** ***** ****** *********** IL XXXXX-XXXX.

8/1/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: On several occasions when they were supposed to disperse the funds from my renters to me, they have forgotten to send me my money. On several occasions my renters have paid late, which happens but when it comes to Christone giving me the money that is mine in a timely manner they have "messed up" and missed me. So in this particular case they have had my Money since the 16th of June it is now the 24th and I had to call them before they realized that they have "messed up", and I was "missed" somehow. I hired Christone to manage my property for me, meaning collecting the rent and sending to me, in a timely manner the proceeds from said rent. For this I have agreed that they withhold their agreed upon fee for said service. This year I have been Paid my rent past the 20th of the month 4 times, this is only the 6th month mind you, I don't believe that every single occasion has been a "mess up" on Christone's part but I know that this is not the first time this year. I tried to complain to the owner who said that they have over 700 properties and they have a single point of failure with their accounts person who works wonders with **********, and she is doing the best she can. Well I don't doubt that she is a good at what she does but that does not change the fact that they have held my money ransom from me. I don't know how their banking system works but when I called last Wednesday the 18th of June I was told that my money would be scheduled for disbursement on Friday the 20th of June. I rely on this money to make it from month to month. For their "standard practice" I would not have received my money until Monday the 23rd of June a whole week after they received it. If they are holding my money that long then they are making a killing on the interest every month of over 700 properties just imagine 7 days of interest on approximately $700,000 at 2 percent that is a living of itself. Now that they "messed up they got another 2 to 3 days out of me. Well I guess it pays to "mess up" now doesn't it?

Desired Settlement: I would like them to refund me the money they charge me (their monthly fee) every month they "mess up" from now on.

Business Response: Initial Business Response /* (1000, 11, 2014/07/31) */ Please find my response to the subject complaint. The tenant paid on July 1st and proceeds were transferred on July 8th. The tenant paid on June 16th and proceeds were transferred on June 24th. The tenant paid on May 2nd & May 3rd and proceeds were transferred on May 9th. The tenant paid on April 7th and proceeds were transferred on April 14th. The tenant paid on March 4th and proceeds were transferred on March 7th. The tenant paid on February 20th and proceeds were transferred on February 26th. The tenant paid on January 7th and proceeds were transferred on January 17th. As you can see the tenant was paying the rent late, causing the late arrival of proceeds to the owner. Transfers on completed on Friday. Therefore there will always be a slight delay when a tenant pays late. We can ensure that we will continue to disburse the funds in a timely manner after receiving the rent from the tenant. Thank you for your continued support. Sincerely, ****** ****** ********** Office Manager Broker Christone Enterprises, Inc. *** **** *** ****** O'Fallon, IL XXXXX-XXXX ************** x *** ******@christone.com *****************

7/28/2014 Advertising/Sales Issues
5/23/2014 Delivery Issues
5/12/2014 Problems with Product/Service
4/23/2014 Problems with Product/Service
2/28/2014 Problems with Product/Service
2/25/2014 Problems with Product/Service
12/10/2013 Problems with Product/Service
10/18/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: We were renting a town house in ******** Il for two years. We put down $1475 for deposit. When we went to move out, we spent 3 days cleaning the house after we had moved all of our stuff out. We then waited for our deposit. We moved out on June 16, 2013. We finally received our check and deduction list on September 18, 2013,that's 91 days we waited. We have seen that the Illinois state law says that a management company must return your deposit within 30 days of moving out, unless they send you a list of deductions, and then they have 45 days. They didn't send us any list either. Then, the deductions were outrageous. They charged us 250 for cleaning, 250 for repainting the master bedroom ceiling, which both of these items should fall under normal wear and tear. They charged us for a garage door opener, which we returned both of the garage door openers. They charged us for blinds that we left there that we bought. It is unbelievable. We contacted the company many times to get our deposit, and it still took 3 months. We have contacted a lawyer, and will pursue this matter. Seeing all the other complaints on this web site tells me we aren't the only ones who have had an issue with this company. Thank you for your time. We were great tenants that never missed a payment in two years, and this was how they rewarded us.

Desired Settlement: We request full refund of our deposit. $1475 - the $272 the returned = $1203

Business Response: Initial Business Response /* (1000, 8, 2013/10/18) */ When he moved out of the property an inspection was done of the home. It needed a general cleaning resulting in the $250.00 cleaning charge. They filled out a move in check list that was filled out by ***** ***** that there were only a few scratches on the bedroom door and that the garage door was dented. That was all that was noted. Therefore when our agency had to do some repair items that are not considered wear and tear such as broken blinds and torn screens. There were 16 light bulbs burnt out. One garage opener was turned in when they were given two. All of these items were listed on their move out check list that was emailed to them May 20 2013. They were told to have these items fixed. The charge for painting the bedroom ceiling was $45.00, not $250.00. There was damage done to the stove top and a grease stain on the patio.

9/27/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My husband and I moved out of a Christone Enterprises rental property July 15th, 2013. We have been waiting 64 days for our security deposit and the other half of our July rent. I have not heard from their office since August 28th when I received an email from their accountant ******* ******* That email said we were sitting at the 41 day mark in their process. We have received nothing on paper that shows us a damages report or explanation for the delay. I have since emailed Ms ****** on Sept 6th and again on Sept 13th and have received no reply.

Desired Settlement: We want our security deposit and rental amount for the second half of July.

9/16/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I rented a one bedroom apartment from this management company for 6 months in **** ********* I kept this apartment in tip top condition and nothing was broken while I was there. It was always clean. I did end my lease early due to a family emergency with the permission of the company and was told there may bea Placement Fee. I was okay with that. But when it came time to get my security deposit back and it was taking awhile, I called the company. I was told by the person I spoke to that everything was fine and I would be getting it back. Not the case. A few weeks later, I received no deposit, but a bill for $81.80 for an apartment that looked the same as it did when I moved in. Out of my $400 Security Deposit, I was charged a $200 Finders Fee (fine), $175 carpet cleaning fee (which they say they charge everyone, so this is a cleaning fee, not a deposit), $145 cleaning fee for forgetting to scrub down the stove and refrigerator, $45 for 2 blinds that were broke when I moved in, and $50 for an inspection fee, which I was supposed to do upon move out, but that no one mentioned when I asked what else I needed to do. Seems to me they just want to find reasons to keep the security deposit. They noted the carpet cleaning fee is in lease. Again, this is a CLEANING FEE not a DEPOSIT! Nevermind the 3 months the bathroom carpet around the toilet was leaking and wet with urine and they claimed they would fix it, then told me NO, I could pay to have it cleaned. It wasn't until I got my mom involved and had her help me write them a letter that they fixed the leak and put vinyl in the bathroom so I no longer had to step in urine. But they did not fix it within their lease required deadline. Technically, I could have left then, but I chose to give them the benefit of the doubt. I'm livid. Will never recommend Christone and will tell everyone I know of my experiences.

Desired Settlement: I want the rest of my Security Deposit Back!

Business Response: Business' Initial Response /* (-10, 9, 2013/09/12) */ We contacted the consumer and advised that we would credit for 1/2 of the cleaning cost and the blinds. This total would be $117.50 however, he owes us $81.80 so we would send a check for the difference $35.70. His agreement was to forfeit the referral fee as moved early and it is in the lease about the carpet cleaning charge. *******

9/6/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Christone has decided to keep a large portion of our security deposit to buy a new microwave for the condominium we lived in for 3 years. First, the microwave door had a crack in it when we moved in. My wife thought she reported it, but they have no work order for this so it is possible we did not. However, the microwave worked even until the day we left. The door handles for GE microwaves range from $50 to $71. They said the labor would be too expensive so they supposedly bought a new microwave for $375 and kept that much of my security deposit. I don't know about their maintenance people, but the handle could be changed in about 15 minutes. Someone else didn't do their job before we moved in and now they expect me to pay for it. That doesn't seem right to me. I would be willing to pay for the door handle and $100 for labor, which would mean they owe me an additional $200. I don't feel good about that since the handle was already cracked(you had to look hard to see it: I never even noticed myself), but that would be a fair compromise.

Desired Settlement: DesiredSettlementID: Refund Refund $200 of my security deposit. The microwave still functioned perfectly and did not need to be replaced, only repaired.

Business Response: Business' Initial Response /* (1000, 7, 2013/08/30) */ Our agency will split the cost of the microwave with the tenant. We want our customers to be satisfied and treated fairly. We will mail a check for $187.50.


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