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          Performance Plumbing Inc. has 1 locations, listed below.

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            Business ProfileforPerformance Plumbing Inc.

            Plumber
            BBB accredited business

            At-a-glance

            Customer Reviews

            0/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            4 complaints closed in last 3 years

            3 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 4/16/2001

            Years in Business: 33

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Products & Services

            Specializing in plumbing repair, installation, remodeling, and maintenance services 

            Business Details

            BBB File Opened:
            4/16/2001
            Years in Business:
            33
            Business Started:
            1/1/1991
            Business Started Locally:
            1/1/1991
            Accredited Since:
            4/16/2001
            Alternate Business Name
            • Performance Bath in A Day
            Hours of Operation

            Primary

            M:
            7:00 AM - 4:00 PM
            T:
            7:00 AM - 4:00 PM
            W:
            7:00 AM - 4:00 PM
            Th:
            7:00 AM - 4:00 PM
            F:
            7:00 AM - 4:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Mr. Richard J. Rolwes Jr., President
            • Ms. Cheryl Rolwes, CFO
            Contact Information

            Principal

            • Mr. Richard J. Rolwes Jr., President

            Customer Contact

            • Ms. Cheryl Rolwes, CFO
            Additional Contact Information

            Fax Numbers

            • (636) 332-4469
              Other Fax

            Phone Numbers

            Industry Tip

            BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/11/2023

            Complaint Type:
            Billing/Collection Issues
            Status:
            Answered
            Attached is a letter that I contacted the company Performance Plumbing explaining to the president about their employee who came out to my house to make a simple repair and overcharging (price gouging). Briefly, to let you know the issue. Friend of mine told me about this company so I contacted them. A repairman **** ******* came to the house to check the problem. It was my shower stall where no water would come out when you turned on the shower. The plumber, *** ******* charged me $79.00 for the trip. He did nothing and said he had to return for the part which was the valve behind the off/on dial. He wrote out an invoice and I only paid for the first visit, nothing done. Usually, the company bills a client and then gets paid. Second time he came he replaced the small valve and charged me $650.73. He made out another invoice but said during the discussion "Let's start over." So, he made out a third one and did not itemize it nor explain the charges. In checking with type of valve for the shower prices all under $100.00 or less. He did not show me the new valve or explain the charges to me. In all instances, from the short time he was here one hour exactly with installation of valve. Attached are copies of the 3 invoices he made out. I contacted the company which is the letter attached, but they have failed to respond so I feel this is a possible scam and owe me some of the money. They try to sell you the extended warranty plan which this plumber said that cheaper for me to take the plan than to pay for the valve and service which made no sense to me. Trickery. I did not want the warranty plan as his valve only covered for 1 year. I had the old one he removed and which I kept. It could have been cleaned up and reinstalled. Thank you for any assistance to make some recovery on the extreme price. Taken by misinformed customer.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            testing t

            09/01/2017

            My shower head was leaking and I called this company to come out and look at it. They ended replacing the handle on my toilet and replacing the cartridge on the shower head. They shut down the water in the house as well. They charged me $446.61 for the work. I feel that is very expensive for the work that they did. I would like for others to know about this and it's a shame that they charge these prices.

            Local BBB

            BBB of Eastern & Southwest Missouri & Southern Illinois

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