Business ProfileforExcel Plumbing, Inc.

We built our new home and moved in it on Dec. 22, 2016. Excel Plumbing was contracted by Payne Family Homes to install the plumbing in our new home including the water heater. The water heater was installed (approx a month before we moved in) which was some time in Nov. 2016. I just had to replace the entire water heater costing me approx $2,000 (including the diagnosis appt) due to it being improperly installed and not to code per the new plumbing company that came out to replace it. The 'new' plumbing company pointed out several errors in regards to how Excel Plumbing installed the water heater that could've caused it to go bad First the water pressure coming into the house registered at 61 psi, the expansion tank was set to withstand only 40 psi water pressure. We were told that the water heater was not vented properly causing the rubber gaskets on the top to melt which is very hazardous. Improper venting can cause carbon monoxide to enter the home. They installed the expansion tank incorrectly to code. It is supposed to be lifted at least 18 inches above the water heater and strapped to the ceiling of the basement. My expansion tank was installed horizontally and approximately 3 inches right above the water heater, resting on a 3 inch piece of pvc pipe that was cut. The strap went around the tank, down thru the pvc pipe and was screwed into the water heater tank. We were also told that the copper pipe that connects to the pex tubing was not glued. They showed me where they could spin it around with their hands/fingers. They said that we were very lucky that it just went out & that nothing serious happened. They said that there should be no reason that a water heater that is only 5 1/2 years old should go out on its own unless it was not installed properly. I contacted Excel plumbing and they will not recognize any wrong doing. I sent over pictures to the City of Wentzville building inspector who said that it does not look to be installed properly.