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A BBB Accredited Business since
BBB has determined that Armstrong Plumbing Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Armstrong Plumbing Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementDavid Rolwes, President Molly Rolwes
Plumbers Plumbers - Commercial Plumbing Drains & Sewer Cleaning Sewer Inspection Water Heaters - Repairing Basement - Remodeling Bathroom Remodeling Remodeling Services Disability Remodeling Water Leak Detection Garbage Disposals - Household Water Heaters - Dealers Water Heater - Tankless Septic Inspection Ice Machine Repair Kitchen Remodeling Sump Pump Contractors
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Additional Phone Numbers
- (636) 949-6650(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: On 4/7/16 the company came out. We have done business with this company twice before and didn't have a problem. He tried to snake the drain from the kitchen. My husband asked him to go to the basement and start from there. The plumber said no because he wasn't going to ruin his equipment. He said he would have to take the whole wall out and put a new pipe in and it would cost $1800. I told him to let us think it over and we would let him know. He said okay well feel free to pick another plumber. We then decided to go with someone else and he solved this issue like my husband asked from the basement and it was no problem, and total cost was $102. We then get a bill for $208. I don't feel we should have to pay this outrageous amount for the man coming out and not doing the service we asked. I called the office and the woman I spoke to said I definitely had a refund coming and she would get back to me, but never did. Two weeks later the check cleared. I sent a letter about this on 4/14 and never got anything back. They also did work previously and told me they had a permit for the stack replacement in the bathroom and I asked for a copy of that and still have not received it.
Desired Settlement: I would like my refund for $208, they promised a refund coming to me, but I have yet to receive anything. I also request the permit for the stack replacement.
Better Business Bureau:
Dear Mrs *****,
We will be happy to refund your $208.00 and we're very sorry we were unable to clear your drain.