BBB Business Review

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BBB Accredited Business since

West County Radiology Group Inc.

Phone: (314) 991-8200 View Additional Phone Numbers 11475 Olde Cabin Rd Ste 200, Saint Louis, MO 63141

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West County Radiological Group consists of radiologists and nuclear medicine physicians interpreting diagnostic radiology and nuclear medicine studies as well as performing surgical and non-surgical diagnostic procedures. There are also a group of radiation oncologists who take care of patients with cancer-related illnesses requiring radiation therapy.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that West County Radiology Group Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on West County Radiology Group Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 04, 1998 Business started: 01/01/1969 in MO Business started locally: 01/01/1969 Business incorporated 03/07/1969 in MO
Type of Entity


Business Management
Ms. Carol Hamilton, Operations Manager Mr. Thomas Applewhite, Vice President Mr. Jeffrey L. Thomasson, President
Contact Information
Principal: Ms. Carol Hamilton, Operations Manager
Business Category

Physicians & Surgeons - Radiology X-Ray Labs - Medical & Dental Health & Medical - General Consultants - Medical Medical Imaging Services

Hours of Operation
M: 8:00 AM - 5:30 PM
T: 8:00 AM - 5:30 PM
W: 8:00 AM - 5:30 PM
Th: 8:00 AM - 5:30 PM
F: 8:00 AM - 5:30 PM
S: Closed
Su: Closed
H: Closed
Method(s) of Payment
We accept MasterCard, Visa, American Express and Discover Card, as well as checks and cash.
Refund and Exchange Policy
We process patient refunds on a monthly basis. We do not have a minimum dollar limit for refunds, but we do sometimes hold credit balances on an account for a few months while we wait to see if other charges come through.
Alternate Business Names
Radiology Services Group, LLC West County Radiological Group, Inc.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.