Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Pepose Vision Institute has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforPepose Vision Institute

            Ophthalmology

            At-a-glance

            Customer Reviews

            1.33/5stars

            Average of 3 Customer Reviews

            Customer Complaints

            4 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Business Details

            BBB File Opened:
            2/27/2003
            Years in Business:
            35
            Business Started:
            1/1/1989
            Business Started Locally:
            1/1/1989
            Type of Entity:
            Sole Proprietorship
            Business Management
            • Jay S. Pepose M.D., Owner
            • Elena LaPlante, Manager
            Contact Information

            Principal

            • Elena LaPlante, Manager

            Customer Contact

            • Elena LaPlante, Manager
            Additional Contact Information

            Fax Numbers

            • (636) 728-0093
              Primary Fax
            • (636) 729-0093
              Other Fax

            Phone Numbers

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/06/2023

            Complaint Type:
            Billing/Collection Issues
            Status:
            Answered
            On 3/30/2023 I paid $264.06 for an eye exam to get glasses. On 4/11/2023 I paid $139.88 for glasses. The first pair of glasses my distance vision that was supposed to be corrected with the glasses actually made my vision worse. Meaning I could see better without the glasses. I was told to wear them for 2 or 3 weeks to get used to them. The tri vision thing was difficult to adjust to. But after 3 weeks I went back, and my distance vision was still worse with the glasses on. Pepose adjusted some things and checked some things and then decided that I would be better off with bifocals. They sent away for the cheaper glasses, and I was not given a discount on the more expensive trifocal glasses. I did not argue because I wanted better distance vision so I could read signs at night. 3 weeks went by, and I came in to get my new bifocal. My vision was not corrected at all. I then found out that the guy that set up my prescription was no longer working at Pepose. I stated the obvious and said the prescription must be off. They had me see another guy and he examined me and came up with a different prescription. I was never told that I would cost me a second examination fee. Pepose just charged my insurance company without my knowledge and when my insurance company refused to pay Pepose decided to give me a discount and then charged me $108.64. The glasses that the new guy prescribed were no better than the first 2 pairs. That makes 3 pair of glasses in 4+ months and still my vision was not corrected. I then was told that I have cataracts and that no glasses could help my vision until I got the cataracts fixed. So Pepose wanted me to come in and pay for another examination and get set up for cataract surgery. I refused. I will not allow Pepose to do surgery on my eyes, they have lied and deceived me several months now. I was told by the office manager that I would get a full refund of the money I had paid. Insted they keep charging me $108.64 and are sending me to collection.
            Read More

            Customer Reviews

            3 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            KRISTEN G

            1 star

            11/16/2023

            EVER SINCE *********** LEFT THIS PLACE IS TRASH. THEY ARE CURRENTLY TRY TO FRAUDULENTLY CHARGE ME FOR THINGS I NEVER BOUGHT DONT COME HERE!

            Local BBB

            BBB of Eastern & Southwest Missouri & Southern Illinois

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.